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Our goal with this Trello is to provide players with more visibility into some of the bigger community issues that we’ve seen reported and we’re working on. Note: this board is not all encompassing and there are a plethora of bugs and feedback that are being investigated at all times.
We’ll be updating the cards here at least once a week and will include a link to the board when we do dev updates.
FAQ
Are these cards in order of Priority? No. These are all being looked at and will be updated on a weekly basis if there is movement on them.
What’s the difference between a server patch vs. client patch?
SERVER PATCH or HOTFIX: These are changes that we can make on the server that don’t require a patch to push to your PC or consoles. These are usually script or playlist changes.
CLIENT PATCH: These are patches that you’ll need to download and update your game to get. These require us to create a new build and go through the certification process before we can push these live to all...
Read moreBUG REPORTING
It’s super important that when you report an issue that you provide as much information as possible. Best place to report bugs is using the link below and following some steps:
https://answers.ea.com/t5/Bug-Reports/bd-p/apex-legends-bug-reports-en
- What platform are you playing on?
- Origin ID / Gamertag / PSN
- What were you doing leading up to the issue?
- Can you reproduce it? What are the steps?
- PC players - provide hardware specs, OS version and GPU driver version.
- If possible, it’s great if you can capture a screenshot / picture or video.
- Pay attention for dev updates.
CHEATER/HACKER REPORTING
The best way to report players is via the in-game reporting tool as it captures in-game details in the moment. If that’s unavailable, please follow the steps at the site here: https://help.ea.com/en/help/faq/report-players-for-cheating-abuse-and-harassment/
Read moreIf we can’t reproduce the issue locally, it’s pretty impossible to fix it. That’s why it’s super important that when you report an issue you’re experiencing, you provide as much information as possible. If you just post: “My game keeps crashing. Fix it.”, there’s not a lot we can do to help you, and we really want to help you!
So, help us help you. Best place to report bugs is using the link below and following some steps:
https://answers.ea.com/t5/Bug-Reports/bd-p/apex-legends-bug-reports-en
- What platform are you playing on?
- Origin ID / Gamertag / PSN
- What were you doing leading up to the issue?
- Can you reproduce it? What are the steps?
- PC players - provide hardware specs, OS version and GPU driver version.
- If possible, it’s great if you can capture a screenshot / picture or video.
- Pay attention for dev updates.
Some of the issues that we are investigating.
Got a code to redeem? Follow these steps.
Redeem your Product Code in the Origin client
For PC 1. Log in with the EA Account where you want to add the game. 2. Click the Origin menu. 3. Select Redeem Product Code…
For Mac 1. Log in with the EA Account where you want to add the game. 2. Go to your computer’s top menu to select Games and Redeem Product 3. Code…
Redeem your Product Code on origin.com 1. Log in to the Origin store website using the EA Account where you want to. 2. add the game. 3. Select Game Library. 4. Click Add a Game in the top right corner. This will drop down an option to click Redeem Product Code…
Have an issue with your code? If you are having issues with the code redeeming or issue with contents of the offer (like missing coins from the Lifeline or Bloodhound versions) Head over to EA help and they can help you out with any issue you have.
Read moreTicket - 138702
If Revy’s death protection wears off while he is reviving a poor soul, it will cancel the revive. Player will need to re-initiate the revive.
Ticket ID: 143139
Several reports of player reconnecting in bad states. Players will see variations of missing HUD elements, being unable to open menus, being unable to open loot bins, being unable to loot death boxes.
Issue ID: 143259
Issue ID: 143061
Current Work-around: If you are running into this issue, go into settings and turn down graphic settings. This is a temp work around as we investigate this issue.