Hi folks,

In order to diagnose the problem, we’d like to look at some logs from your Battle.net application if you have already experienced this issue.

You do not have to re-create the problem – the logs are already there.

Simply follow the steps in this article to create a file you can share with us:

After following the steps in the article, you can then provide us with your log file by emailing it to: [email protected] that and referencing this thread in the subject and/or body.

Thank you for your reports and testing efforts!