Hey there guys,

Sorry for the delay in getting back to you all!As the team haven't been able to reproduce all reports, if you're still having any issues with challenge progression, please include the following in your post;

• The names of the challenge(s) that aren't progressing
• Screenshot or clip examples of actions taking place and then not being tracked in Ubisoft Connect

Thank you!

Hello @s8_purplehavoc ,

Sorry for the delay in getting back to you!As noted by Ubi-Mushy, the system that determines ranking and matchmaking is complex, with a lot of different elements being taken into consideration. We are unable to share all of these exact components to breakdown why players gain / lose a certain value, but core factors such as Team v Team average rank and an individual's performance both play a part. No reported changes have been made to the game's matchmaking system in any recent patches so we're unable to advise the exact cause in your point differences other than some of the example factors above. We are happy to pass on any feedback you have, but no changes have been made to or are currently known to be planned for the matchmaking system. Thank you! Read more

Hello guys,

Not all trophies retroactively unlock automatically when moving from PS4 to PS5. Sometimes they need an extra bump. Thanks for sharing the steps that have worked for you for some or your trophies @ron0015!@LtVedt - have you yet given these steps a try to see if any of the trophies listed for you then unlock?Thank you! Read more

Hey @unproven_ ,

Sorry for the delay!We did have some naughty elves on Christmas Eve resulting in some unplanned degradation on Xbox One. Sorry you were impacted by this!Everything should now be up and running though, are you still having any issues connecting?

Hey @theultimateyt ,

I'm sorry to hear your match was disconnected. At the moment, there is no way the system can differentiate the reasons for leaving, whether this is a server crash, PC / console crash or intentionally, sorry for any inconvenience caused by the temporary ban applied, but these cannot be lifted. We will pass your feedback regarding this system onto the relevant teams however and if there is anything further we can help with, please let us know. Thank you! Read more

Thanks for getting back to us with this @erkek2000 !

When this has happened do you know if other players in the game lobby also see the wrong player count on screen?And have you yet tried verifying the game's files just to ensure there's nothing local causing issues?

Hello @exige ,

Thank you for reaching out to us. While we cannot remove any temporary bans, we'd like to know more about the incident. Do you recall the error message(s) or code(s) you received when initially being disconnected and when attempting to reconnect?

Hello @eag1e_r6 ,

Thank you for reaching out and for your feedback on the current anti-cheat systems. If you would like to report any players you encounter that you believe to be cheating or otherwise breaching the Code of Conduct, as well as reporting them in-game, you're more than welcome to contact us directly with their details and any evidence to report them to us.Thank you!
Read more

Hey @blaisedrftrz ,

Sorry to hear you're unable to access the game!You shouldn't require a key as the game will have been activated / linked to your Ubisoft and Steam accounts automatically. If you're being asked for a key, please first try verifying the game's files in Steam. If there's still no change, please then follow the steps in this guide to clear your cache in Ubisoft Connect. After clearing the cache, please try again to verify the game's files until there's no errors. Then try launching the game. Please let us know how you get on with this and if there's any changes!Thank you! Read more

Thanks for reaching out to us and reporting this @erkek2000 !

Sorry to hear the sound is impacting your gameplay!Are you able to please provide a clip of this happening in-game so we can pass it onto the team for investigation?Much appreciated!

Thanks @jorel254 !

I can see we're currently in touch with you via your case so I'll lock this thread as we continue this via your ticket. Thank you!

Thanks for this suggestion @whisperthewolf , it'll be noted to the team.

If there's anything more we can help with, please don't hesitate to get back in touch!

Hello @rasmuson_123 ,

If you believe a permanent ban has been placed on your account in error, you're more than welcome to raise an appeal by contacting us directly. You can reach us via;

• Our Support Site
• Facebook
• Twitter

There we will be more than happy to discuss and review your ban.

Thank you! Read more

Hello @erkek2000 ,

Thank you for reporting this to us. As this isn't something that has been brought to the team's attention, could you please provide a clip showing these animation issue so we can take a closer look and pass this report on?Thank you!

Thanks @erkek2000 , as @Ubi-Mushy has requested - could you please provide a screenshot of this if it happens again so we can let the team know?

Thank you!

Hey @epicjohnathan13 - just checking in to see how you've been able to get on with those steps and if you've had any success?

Thank you for reporting this and sharing this clip @ventium_v2 !

This issue has already been raised to the team and is being looked into, so I've passed your report and clip onto them as they continue to investigate. We don't have any more information to share at the moment, but should news become available we'll share it here so please keep an eye out. Thank you!

Hello @othebishopo ,

Thanks for reaching out to us. If there's no gain after a win, please restart your console / game before checking your totals for any change as this may be visual.If there's no change to your MMR total after a restart or 24hrs, for us to take a closer look into this, we'll need to look into your account. If you're finding you're receiving no MMR after wins could you please;

• Note the Date / Time of the match
• Capture a screenshot of the end-of-match screen showing the MMR gain / loss

While we cannot adjust any player's MMR or Rank, we would like to confirm that the system is applying points correctly.

You can contact us directly via our Support Site, Facebook or Twitter. Thank you! Read more

Hello @eag1e_r6 ,

Could you please include as much information as possible about the issue you're encountering?May we please know what particular bug it is with Flores you're seeing?Are you able to provide any screenshots or clips demonstrating this?Thank you!