Hey there!Thanks for reaching out! We’ve moved this thread to the Report a Problem forum so we can give you the best support possible.We totally understand how frustrating it can be when your game settings keep resetting.
Here’s a quick fix you can try to stop those pesky resets:

1. Click on the Windows logo, type %localappdata%, and hit Enter.
   
2. Open the HLL folder, then go to Saved > Config > WindowsNoEditor.
   
3. Find the GameUserSettings.ini file and delete it.
   
4. Launch the game again and see if your settings stick this time!

Let us know how it goes when you get a chance. Regards,
Team17 Support Read more

Hey everyone,We have moved this thread over to the Report a Problem forum so we can offer better help. Thank you for reaching out. We are sorry to hear you're having issues with VoIP in Hell Let Loose.Could you please try updating your audio drivers?

1. Open your Windows Device Manager by opening the Windows Task Bar
   
2. Type Device Manager in the search field and press Enter
   
3. Expand the Sound, Video and Game Controllers drop-down menu
   
4. Right-click all devices and select Update driver

Additionally, try deleting the following folder: C:\Users\%username%\AppData\Local\HLL and allow the program to regenerate the files. This might fix your problems with VoIP.Note: after deleting the folder, you will need to redo your Settings and Keybindings.Could you also please click your Time and Date in Windows and make sure it's synchronised with the internet? Try to select the option "Set Time Automatically". Also under the “Synchronise your clock” option, select the button that says "Sync Now". If t... Read more

Hi Misa Amane and DoctorDanny! Thanks for reaching out! We’ve moved this conversation to the Report a Problem forum so we can assist you better. We understand how frustrating those loading and connection issues can be – we’re sorry for the inconvenience! To help you out, please take a look at these helpful articles:

• Troubleshooting Network Connectivity[team17.helpshift.com]
  
• Lost Connection to Host[team17.helpshift.com]

It might also be a good idea to reach out to your Internet Service Provider (ISP) to see if they can help with opening your NAT. If you’re still running into issues after trying these steps, we’d love to gather some more details from you. When you get a moment, could you share the following:

1. What country are you currently in?
   
2. Your Steam Download Region (found in Steam Settings under Downloads)
   
3. What is your internet speed? Internet Speed Test[www.speedtest.net]
   
4. Are you using a VPN?
   
5. What is your NAT set to?

Please get back to us when you can!Regards,
Team17 ... Read more

Hey Emotional and TheCrazyCanuck,Thanks for reaching out! We’ve moved your thread to the Report a Problem forum to give you the support you need.We understand you’re experiencing random underclocking issues, leading to those frustrating drops in FPS. It’s great to hear that you can run demanding games like Cyberpunk 2077 without issues, but we’re sorry to learn that this problem made you uninstall HLL. We really appreciate you giving it another go!To help us get to the bottom of this, could you please share your DxDiag information? Just follow these steps:

1. Hold down the Windows Key and press R
   
2. In the Run dialog, type dxdiag and hit OK
   
3. Click on "Save All Information"
   
4. Set the "Save as type" to Text File (*.txt)
   
5. Save the file as DxDiag.txt on your Desktop so it’s easy to find
   
6. Open the .txt file, copy all the contents, and paste them into a free text hosting service like https://justpaste.it/ or http://pastebin.com/
   
7. Finally, copy the link to your post and paste it into y...

Read more

Hey everyone!We’ve moved this discussion to the Report a Problem forum so we can provide you with the best support possible.Thanks for reaching out about the VoIP issues. We’re really sorry to hear you're having trouble!Thank you, Hylie Pistof, for sharing your thoughts on this.Cinereous Monk, could you please try updating your audio drivers? Here’s how you can do it:

1. Open your Windows Device Manager by clicking on the Windows Task Bar.
   
2. Type "Device Manager" in the search field and hit Enter.
   
3. Expand the "Sound, Video and Game Controllers" section.
   
4. Right-click on all devices and select "Update driver."

Also, it might help to delete this folder: C:\Users\%username%\AppData\Local\HLL. This will allow the program to recreate the necessary files, which might resolve your VoIP issues.Just a heads up: after you delete that folder, you’ll need to redo your settings and key bindings.Could you also take a moment to check your Time and Date settings in Windows? Make sure it’s synchro... Read more