devtrackers.gg

Code of Conduct

Sarah_GGG 6 years ago

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Today we have made an update to our Code of Conduct to disallow the discussion of inflammatory topics, such as Politics or Religion. Our staff will be removing any posts or threads that breach these guidelines.

Account hacked?

Sarah_GGG 6 years ago

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" MortySann wrote: Still have not received a response from support :(
Who knows, how long it usually takes to receive feedback?

We've currently got a very high demand in email support at the moment, and we're working through a little bit of a backlog. Our oldest emails are within 48-72 hours, and we are working primarily from the oldest emails to ensure everyone gets seen to!

I apologise for any further delay, you should hear from us soon. :)

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Linked with steam, lost characters..

Sarah_GGG 6 years ago

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Hi there!

I've fixed that up for you real quick, those accounts are back to the way they were before you attempted to link them up. :)

Path of Exile accounts created using Steam do not automatically assign an email address as that information is not necessary to access the account using Steam. In order to add an email address to an account for the first time, Support will need to do that for you.

Please log out of your current account, and then log back into the Path of Exile website using the 'Sign in through STEAM' button on the login page (http://pathofexile.com/login) and navigate to your account settings. In here you will find an "change email" option in which to add your new email address.

If you have any trouble at all please email us at [email protected] and we're happy to assist!

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GGG support no reply, is anyone else facing this?

Sarah_GGG 6 years ago

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No vacation or email change! We have a very high demand in email support at the moment, and a bit of a backlog. Our team is working from the back of the inbox for the most part, going from the oldest emails. Currently our oldest emails are approximately 48-72 hours out, if you haven't been gotten to yet we will reach you very soon. :)

My whole progress is gone while linking steam acc.

Sarah_GGG 6 years ago

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Pleased to hear everything is resolved now :D Good luck grinding!

If you have any further troubles you can always email in to [email protected] (or [email protected] for technical related issues) and we'll do our best to assist. :)

I can't change email address

Sarah_GGG 6 years ago

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Hi!

Sometimes you will experience an error when you're attempting to use an email address that is already attached to another Path of Exile account. It's only possible for an email to be used on one Path of Exile account at a time, which causes an error when you attempt to complete adding it to another!

Please try using an email address that is not already attached to an account and it should complete successfully. :)

If you have any further troubles making the change please contact us at [email protected] and we can check into that for you! Read more

still no account verification email.

Sarah_GGG 6 years ago

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Hi there!

I'm was able to locate your email in our inbox, I will respond there. :)

Accidentally deleted my character

Sarah_GGG 6 years ago

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We can indeed un-delete recent characters in most cases - please email in to [email protected] and provide us with the exact character name. We can then look into that for you. :)

missclick in shop

Sarah_GGG 6 years ago

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Hi there!

Please email us at [email protected] and provide us with your account name in the email. We can investigate further for you. :)

Your account has been locked. Please contact support.

Sarah_GGG 6 years ago

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LowRezDragon

I'm just wondering how long it's taken other people to get responses, and if this is longer than usual. I'm not asking reddit to fix my problems

We have a pretty heavy demand in email support at the moment, and are working from the oldest of our emails. If you've sent us an email you may be in the queue, which is between 48-56 hours at the moment. We're doing our best to move through them and catch up!

If you'd like to PM me your account name or character names (assuming you provided them in your email to us) I can confirm for you if we have received your email. :)

help

Sarah_GGG 6 years ago

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I can assure you, you haven't been forgotten!

We have a very high demand in email support at the moment - our oldest ticket is on the edge of 3 days, but we have a few thousand to get through overall. We are working hard to decrease the backlog, and hopefully we will get to you in the queue very soon.

We're really sorry for any inconvenience at all!

Unlinking PoE acc from steam

Sarah_GGG 6 years ago

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You can email our Support team at [email protected] and we can check into the status of the account - provide us with the account name and 1-2 character names (so we can ensure we have the correct account) and we can let you know exactly what needs to be done to un-link it. :)

If you've already emailed us and not had a response, we do have a little bit of an email backlog due to the launch of Legion. Our oldest email at the moment is from 13 hours ago. We're working through quite quickly, we should get to you soon!

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Code of Conduct

Sarah_GGG 6 years ago

Thread

Original

Today we have made an update to our Code of Conduct to disallow the discussion of inflammatory topics, such as Politics or Religion. Our staff will be removing any posts or threads that breach these guidelines.

Code of Conduct

Sarah_GGG 6 years ago

Thread

Original

Today we have made an update to our Code of Conduct to disallow the discussion of inflammatory topics, such as Politics or Religion. Our staff will be removing any posts or threads that breach these guidelines.

steam account

Sarah_GGG 6 years ago

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Original

" rhexagon wrote: ı did, when do I get a reply

I double checked that for you, looks like this has all been resolved now!

Our response times can vary from a few minutes to a few days, depending on our current demand for email support and the complexity of the issue you're contacting us about. :)

Macros?

Sarah_GGG 6 years ago

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Original

Hiya!

I'm afraid that flask macros are definitely not allowed, as they activate more than one in-game action per manual input. We would consider the use of a flask macro working on a timer or activating more than one flask to be a breach of our Terms of Use.