ISP: PLDT
Used to have 6ms on garena PH but now its just a stable 190ms. Hope it can go down soon.
Please post a traceroute (tracert) to 103.240.227.1 if you know how. DM to me is fine. I do not see any issues in our PLDT metrics.
I do message you about tracert.
Thank you. We have enough information and are working with Converge on the problem.
fluctuating between 90 and 150ms. problem is the stability honestly. used to have 5ms ping back in garena but i'll honestly be satisfied at 50ms. just need it to be consistent.
ISP: PLDT
If this keeps up, please log a fault with PLDT. Their statistics overall are good and stable and we are connected to them in Manila so there should be no other factors outside of their influence happening here.
as these servers are running from Hong Kong for now
Since I'm based in HK, would ping be lower if I played in the PH server compared to the TW server? I know the difference is pretty much negligible but just curious...
Yes but only until the PH servers are moved.
Are there any plans to merge servers? Singapore looks like it's still going to be mostly dead.
Not my department sorry. I just make Internet stuff work.
Still having issues with Converge (200ms)
Please post a traceroute (tracert) to 103.240.227.1 if you know how. I will see what we can find.
New IP space. We are waiting on ISPs to wake up and respond to us regarding some routing issues but should have this all solved in the next day.
PH ISP problems should be all resolved. Post below if you are still having problems (along with your ISP name). Latency will be ~20-30ms higher than before as these servers are running from Hong Kong for now. Moving those closer is the longer term improvement that is mentioned.
Im not sure what you mean by shard but my isp is pldt. Ohh so this will be fixed, wont be playing for a while then thank you
Yeah we're waiting on PLDT to get back to us at the moment. Hopefully fixed in a few hours.
PH Server is kinda lag rn stabling around 150ms because apparently the server is connected to OCE.
New IP space. We are waiting on ISPs to wake up and respond to us regarding some routing issues but should have this all solved in the next day.
THE PING IS SO ABYSMAL HOLY
Which shard and which ISP are you using? We're working through a bunch of routing issues to the new IP address ranges at the moment.
Hey im with TPG and ive been getting 10-20ms higher than usual, I'm from Western Australia as well
racing route to 43.229.65.1 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms ARCHER_VR1600V [192.168.1.1] 2 20 ms 20 ms 20 ms 10.20.26.76 3 69 ms 69 ms 69 ms 203-219-199-193.tpgi.com.au [203.219.199.193] 4 69 ms 70 ms 70 ms syd-tpg-wat-crt2-ge-3-1.static.tpgi.com.au [203.26.22.125] 5 69 ms 69 ms 69 ms 203.29.134-82.tpgi.com.au [203.29.134.82] 6 70 ms 69 ms 69 ms 203-219-106-254.tpgi.com.au [203.219.106.254] 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out.
You’re going to have to log a complaint with TPG about this. We only connect to them in Sydney and this is their internal capacity being changed/managed.
Is the lack of third party sites accessing api going to be fixed?
This has nothing to do with me but I have passed this on to the people who worked on the migration for follow up. I am not sure if this will require the op.gg devs to point at a different endpoint or if something else in that ecosystem has been changed. Riot is mostly AFK this week so likely it wont be picked up until next week https://www.riotgames.com/en/news/were-taking-a-break-brb
Yeah this. Perth, Aussie Broadband. Ping was consistently 59, now 101.
They are routing into Singapore instead of Sydney. I’ll speak to a contact there tomorrow to get it looked at.
EDIT 3: Update 25/1: Routing changes have proven effective and Verizon performance has looked stable for the past couple of nights now. If you are still experiencing any issues please log a player support ticket so they can get the right log data needed to triage this properly. If you're not a Verizon user, this is not the problem impacting you. Please log a player support ticket. There's kind of a recurring theme here. Logging player support tickets will help us help you when it comes to chronic network conditions, if it is something within our power to fix or work around. We also have a resource at www.lagreport.com that you can use to see if other people on your ISP have similar performance problems during different times of the day in different locations.
EDIT 2: Changes were made to routing this morning to send Verizon outbound from our Chicago LOL servers to a different provider. Monitoring so far looks good and we're keeping an eye on it as the number of games increases throug...
Read moreI'm not sure about other east coasters, but it is fairly unpredictable on a game by game basis. Will you (or someone else on the team) check this thread tomorrow when we get another surge of lag? I just finished an ARAM where I was fine but my wife (same room, nearly identical hardware, same software, same internet) was sitting at 150 ping with occasional spikes of well over 1k. Running the traceroute just after the game shows 3 hops, each <5 ms. I will DM the full thing to you though.
I forgot Verizon don't want their customers being able to run traces so they effectively block them on their network edge.
I've been through some stats across multiple games and can see it's only impacting League and looks to be one of the two carriers we send traffic for Verizon to in Chicago. It might be trial and error on our part to see which of these two it is and making sweeping route policy changes late on a Sunday evening is not the best idea. We'll do some more digging and make some path adjustments tomorrow before peak. If it runs fine through peak, we've likely found the culprit. If it gets worse than we know to revert and go the other way.
Read moreI pinged the ip you provided and it is timed out. This game is unplayable any more due to this serve lag. Other games are all normal to me. Only lol is lagging. It started one or two months ago and was improved for certain days but now is completely unplayable. The characters are hoping on the map now.
This is not the Verizon problem this thread is about. Please log a player support ticket at http://support.riotgames.com
YUP!
Can confirm the stats for Verizon were not good but this was not the same problem. Looks like it was possibly an outage of some sort as the packet loss went through the roof. Going to be keeping an eye on it through evening peak again tonight to see what we can do. I'll try and wrangle some contacts at Verizon as well to see if we can find a better long term solution to this as well.
I have an ongoing case with Verizon Executive relations about problems with ping spikes/jitter for about 2 weeks now and the same issues as described in this post. https://imgur.com/a/FZzT4rG https://imgur.com/a/4pAtZXd These are logs for 6 and 24 hours a week and a half ago. This sort of jitter is abnormal correct RiotKorensky? It seems alter.net and Verizon-gni.net are both owned by Verizon
Yes - hop 1 there is bad. You will probably hear them tell stories about how ICMP is de-prioritized but this looks like congestion or over-subscription on your access segment / last mile, assuming that the first hop you are seeing here is the PON ONU. They should be inspecting counters on your OLT for errors as part of triage here to make sure there's nothing specific to your drop that may be the cause.
bell canada in ontario (this is east coast near new york) has the same issue its 100% because I asked 10 people in game who used bell and all of them are lagging, it says the ping is 20 but im deadass playing on like 150+ my character glides and damage doesnt register until a second later please help please its so unplayable
Bell Canada was a different problem. It should have been mitigated late last night and stats for Bell are OK this evening. It is a big Internet. Lots of things break. Lots of things move around.