Hey there,
If you feel you've been unjustly banned, please write into Player Support. Your account may have had unauthorized access.
Some people are reporting false bans, can you check the subreddit? They seem honest and I don't know if this could be the reason.
Yes, certainly, I've commented on a thread, but your account may have had unauthorized access
If you feel there's been a false positive, your account could have been hacked, please write into player support
Awesome to hear, regardless of how effective it'll be lol.
This is only the beginning.
Hello im actually JPR711#NA1 and havent been able to access my account. I think my account has been comprimised as I havent been able to login as of today and this post actually confirms my worry. Is there anyway I can have this resolved, i have submitted a ticket this morning. Im sorry u/MFEN1X that my account was used to ruin that game.
It does seem like your account is compromised, but I'm not equipped to assist with recovery. Could you contact player support?
TY for passing along. Sorry for getting to this late. We've taken appropriate actions.
I heard vanguard uses machine learning as well, is this true? This would mean the anti cheat gets better over time and isn’t as good in the beginning because it doesn’t have the information it learns at the start.
Our team has an expert in ML, and data science is one of the key tools to operational success for us.
I have this same problem on my laptop + external gpu enclosure. I can't boot with vanguard installed or my computer bluescreens. Is there a fix for this / will there be one soon? Or are eGPU users out of luck?
Could you DM me your Vanguard logs? (C:\Program Files\Riot Vanguard\Logs)
Why are you telling non technical end users to delete system files on their home computers?
It's why it's best to troubleshoot these things through Support, so the issue can be pinpointed and handled in a safe manner. I do have assistance to help safely remove these programs. Incompatibility is a standard part of Software Troubleshooting. I would not recommend people going into their system files and deleting things random things and hoping it'll work.
Hope you don't mind me sending you my ticket number as well. I've been detailing every step of the process I've attempted to remedy this issue, myself. I tried reading the provided logs to get more verbose details than "Error 1" but they're encoded.
No problem! Working on a good bit of em right now so there may be some delay but will get to them ASAP.
I don't seem to have VBoxUSBMon.sys in my drivers yet it still doesn't work. Any ideas?
There are other vulnerable drivers that could cause it. If you could zip up the Logs in C:\Program Files\Riot Vanguard\Logs , and send to me through preferred file sharing service in a direct message, I can assist you.
I’m fine with having vanguard on my computer. I’m fine with updating/removing drivers to meet vanguards requirements. I’m fine with waiting for a solution to this. The only thing that bothers me is the fact that this is not being acknowledged on a larger scale. Make a twitter post, put it on the client. A simple statement saying that you know about the issue and are working on a solution can save people countless hours browsing reddit as-well as stopping misinformation being spread.
Agreed with you that this is a worthy pain point. We'll work on an easier way to see these issues. I've been adding issues I encounter here to guides Player Support can use, so they can help players faster in troubleshooting. I'll see what can be done in adding more visibility. You're right - even though this is not massively widespread, we can do better in letting players know.
Thanks for much for toughing it out and thank you for your feedback. It's not PR stuff when I say that getting to have this direct, instant feedback and troubleshooting, has, and will be, very helpful.
Read moreAre there any issues with VirtualBox if the USB driver isn't installed? Not seeing ti in the list, and not seeing any unsigned drivers anywhere, yet experiencing this issue :(
There can certainly be other things that can cause it. I'd recommend making a ticket, and uploading the Vanguard logs. If you DM me the Ticket #, I can review it on a more expedited schedule.
Seems legit, just delete some sys files.
Get this intrusive software out of the game. This is absolutely ridiculous. There are already so many issues that I have zero faith in the security of this driver. What are you guys waiting for, millions of users to get pwned? Just do it now before it's too late.
Edit: can you also explain why this file has to be deleted? Why should we be deleting virtualbox drivers for your driver to work? Without an explanation this is even more ridiculous than I previously stated.
https://github.com/hfiref0x/TDL
Here's a good example of using VirtualBox drivers to defeat driver signing. Not only has this been used in cheats in other games, it's been used in cheats in VALORANT.
As much as I can appreciate your support as someone who has been in a similar role as you, it doesn't look good for a random Riot employee to be instructing people to delete System32 drivers without any explanation or acknowledgement from Riot itself. Why should some random virtualbox USB driver be affecting Vanguard? What happened to not scanning hardware?
I responded about the VirtualBox USB in another comment, but on the second point, these actions aren't contradictory to anything we've stated, or announced in our Security policies: https://www.riotgames.com/en/news/a-message-about-vanguard-from-our-security-privacy-teams . All these troubleshooting measures, and reasonings have not only been said on Reddit by Riot Employees, but are being shared with support.
I agree with you, Reddit is a limited scope. While it's more than what most say about the definites of Anti-Cheat vectors, I agree players would be benefited from a faster, easier way to troubleshoot and assess their issues.
I'll work harder as Closed Beta progresses to communicate better, and we will keep aspiring to be industry leaders in the Anti-Cheat space in our communication and transparency.
Read moreRemoving "VBoxUSBMon.sys" did it for me.
Awesome. Good to know. We're tracking these and assessing our strategy.
It’s a fucking videogame. Your anticheat doesn’t need to be this extreme, and there are already cheats for Valorant that are working, blatant aimbots and wallhacks. Why are you really doing this?
The goal is to provide an elite, subscription level Anti-Cheat for players. We're constantly assessing how we're handling this, and are being flexible and finding our best solutions as Closed Beta progresses, but that's the ultimate goal. That's why we're really doing this. Our goal is to have a game that has a sustainable, strong Anti-Cheat, over the course of not just a few months, but the game's whole lifecycle.
This is why we're going on forums, being open with what we're looking for, which is extremely uncommon in the Anti-Cheat industry. Community feedback, positive and negative, help shape our strategy.
Read moreNone of this worked for me
If you could make a ticket to Player Support, and upload your Vanguard Logs (C:\Program Files\Riot Vanguard\Logs), and direct message me the number of that Ticket, I can look into it on a more expedited manner.
That is some crazy gaslighting by calling that uncommon in the industry.
The reality here is that negative feedback is not shaping anything... you’re doubling and tripling down.
You're right in that it does come off pretty gaslighty, my apologies. I understand players issues are with us, and it's irrelevant to bring up other companies. you're right.
The point I am trying to make is that we're legitimately constantly assessing our best steps. It's why engagement has been important to us.
None of this worked for me, also if this is a known issue why is it not listed in the support page? I mean if it can solve it for so many people why not list it in the support page for everyone that doesn't use reddit?
Working on getting these things published and localized