Wrathofvulk

Thanks again for looking into it. Jw as a software engineer myself if you could give a high level overview of what the bug was? Seems like if you have the current contract level for each user and the content they have on the account this is something that could be backfilled pretty easily, obviously it's proving not to be the case but I'm curious what made this such a challenge to fix.

Please take my non technical producer version with a pinch of salt, but the game had a small enough issue that combined with a small issue in a central system to turn into a much larger issue.

For affected accounts, the game side got into a weird state and sent a bad request to a central service. That service rightly rejected it, but didn't send a failure message back, leading to the game and inventory services disagreeing about what you should have/get. This was a sticky problem to unwind!

tdonoher441

“Bank error in your favor and we’re ok with it” LMFAO. People that I know for a fact haven’t even spent a dime on this game are receiving 4 free agent unlocks brining then to having one left to complete while anyone who actually spent money out of their own pockets to buy the battle pass are not only not receiving their make up free agent unlock, they will not be receiving the extra 2 agents most players now have. Laughable. Joke of a company.

This seems unlikely since the issue only affected people who bought the premium Battlepass, but I understand your frustration.

We’re working on the few folks that the patch didn’t help with getting their missing agent unlock. If you’re in this group please log a ticket with support to make sure we help you too.

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Have you logged a ticket for your missing unlocks? You may be in the small group (few hundred) missed by the patch (many thousands). If we have your details we’re working through those manually

Cb58logan

Heya, sorry I appear to started a thread people took the wrong way and somehow turnt my argument against you? Thank you for working through them manually, that sounds like a tedious process that I can appreciate support doing, as always, riot support excel beyond others

Thanks for your patience friend. I know how frustrating this can be so we appreciate it

Stressfuldragon

I already submitted a ticket but since you're here I might as well reply, I got my pass rewards and my missed intro contract rewards apart from the first free agent unlock. I played a game to see if I would get it after but still missing that first one sadly :(

A ticket is the best way for us to figure out your issue friend. Thanks for submitting it - we're looking into how to solve those the patch missed at the minute

Cummnor

On a side note about your name, have you heard No pants dance by TWRP (featuring NSP)

I have not - picked this name since I was a Zyra one trick for years on League & kept it since it also kinda works on this game :)

abbev

Same, im guessing they messed up when trying to make sure everyone got their rewards from the battle pass or something...

Kinda. Our priorities when designing & applying the fix were:

1. You get things you missed as quickly as we can get it done safely
2. The fix is 100% accurate so that everyone gets exactly what they should have earned

Basically we optimised for priority 1 at the expense of priority 2. We also figured if we were gonna sacrifice accuracy it was better to err on the side of "some people might get more than they earned" rather than the alternative.

TLDR bank error in your favour and we're ok with it

Wrathofvulk

Hey NoPlantsDance, it seems like a bunch of people have not gotten their agent contract unlocks still - there's tons of posts and tweets about it but no response yet :( I lodged a ticket a few days ago, and got a response yesterday that said there was no ETA for the fix. I mentioned that it was supposed to be fixed in yesterday's patch and still has not been, and haven't gotten a reply since. I personally never received the 40 RP from the new player contract. I think this is a pretty widespread issue, hope you guys are aware of it. Thanks!

Hi - sorry you’re still experiencing this friend. Support gave us a list of people the fix didn’t work for & we’re investigating

kremufkowyjoe

EU, first free agent still missing (even after playing 2 matches). At least spectre skin is unlocked.

Can you log a support ticket for your missing rewards please?

iceypro

Same, they're taking their sweet time. Waiting for 12 battlepass level rewards and free contract rewards. They patched a few servers on the 5th, it's now the 8th and EU is still yet to get this patch. Hurry up riot

We're on it my friend. We rolled out a fix for Asia Pacific + Korea on Thursday/Friday, but encountered a bug on Friday that stopped us from pushing the fix live to EU/NA/LATAM/BR.

The fix should be live with the next patch (scheduled tomorrow)

mikaeelos

Just clarifying; you mean Tuesday tomorrow?

Yes indeed.

r3d_eye

Same problem, support keeps telling me to wait a couple days, then i reach to them again and they reply to wait a couple days more. This has been going on since lunch.

Missing free agent unlock is really crippling my gaming experience. The worst part is that i can't seem to find an ETA for the fix...

Well, this is because we thought we had it figured out a couple of times & we told support as much.

Sadly found a bug Friday that meant EU/NA had to be delayed until the next patch (expected tomorrow). Appreciate your patience friends.

caiordgs

Any news on this?

Yes - we found a bug in our fix on Friday, so have to delay this now until the new patch (Tuesday). Sorry for the run around - this is a complicated one.

Z3RO21

EU getting delayed too?

Sadly yes, we found a bug Friday that meant we have to push EU + NA back to Tuesday with the new patch.

caiordgs

And when is Brazil?

Same as NA. bad news is now it looks like NA/LATAM/Brazil will be Monday before it's fixed. Sorry friend.

UniqueUsermane

Yeah we not last! Take this NA!

Didnt think about applying the change when the server are quieter, u mean like during a single day or theres some day of the week particularly less active than the others? Of course i didnt think it was favoritism, even tho in my expierence on LoL i felt like we had much more server related problems than NA, but for one im not in NA so i cant really know beside what NA redditors tells us, and even if true its probably related to something i cant know, like how each server is deal with bla bla bla.

Btw big thanks for the reply, any spoiler for when EU is gonna be at its quietest so i can unlock my 2nd agent? ;)

Edit: i kist read the other replies on the thread, im hopeful for the next 24 hours but dont overwork too hard guys, i could wait even 48h if needed!

So it'll be applied at the quietest moment AFTER we confirm the fix is good (not waiting for a particular day). So if everything goes as expected today, we should be able to apply it so that tomorrow morning things are working for you.

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EU is up next, NA last (this is because we need to apply the change when the server is at it's quietest time). We're hoping within in the next 24 hours and the team is working hard to achieve this.

UniqueUsermane

Standing on what riot said on twitter some servers had this fixed today, while if you are in EU you have to wait some days.

Not complaining cause im used to it but its not a surprise eu comes last in a riot game.

Well, not in this situation. For the retroactive fix NA is last, EU is up next. This isn't anything to do with favouritism, we need to apply the change when the server is at it's quietest.

also I come from EU myself :)

walker128

I’m on EUW. I’m getting new unlocks fine now, but stuff from before still hasn’t unlocked for me. Hopefully soon!

EU up next!

Trans1978

I am not; originally I had unlocked the second agent unlock but it wouldn’t let me use it (tuesday). After restarting however it was fixed, but I didn’t read previous threads so I was unaware about the situation.

Alright cool! Glad to hear it got resolved for you!