It IS now working, thank you for the help!
Appreciate the confirmation :)
W Mod, ty
YW
Still not working for me , been since last night and all day today, cant get it to send any code whatsoever. got a few last night after like 3 hrs but said it expired already. and nothing at all today so far and its been 8+ hours
Sorry for the hassle - it does look like this is now resolved, let us know if you are now OK
Hey there ModSteve!
Thanks for the Update here! I was figuring this may have been an issue with Cloudflare at the time of my post as I was getting error codes from them. Looks like it has been resolved.
Hope you have a good day and thanks for the reply!
Glad to here you are now sorted, thanks for sticking with us :)
Same for me, I eventually got them but was several hours past link expiration
Urghh! Nobody wants to wait that long! I'm told the problem with Yahoo is now fixed - sorry for the hassle and let us know if you are now OK
Ah thanks for the reply. I was worried there for a bit haha.
:)
It looks like you used our form to delete your data and permanently disable your account, which is your legal right. When we receive those requests we send a message back that clearly outlines what is involved and offer a 72 hour period in which you can change your mind. We do this because sometimes people regret their decision or have not grasped the implications of permanent erasure. You don't have to reply, and if we don't hear back we will process the request.
However, as you replied within that 'cool down' time and redacted your initial request, your account will be fine. Your reply will be tagged to your original request so it can't be missed.
When your ticket gets to the front of the queue, we'll also reply again just to let you know that we are cancelling your request for your peace of mind.
In terms of what you were actually trying to do, I'm afraid it is not currently possible to remove a character you created, from your Jagex Account, once you have imported it.
Read moreHot off the press ... it looks like we have fixed the issues with Yahoo emails, assuming that is your provider, you should now be good to go
Yup - Jagex Accounts will use email login - that single login replaces all imported accounts old logins and that then gives you one click access to all characters under that account
Hard to know what is going on here without a bit more digging - can you drop our support team a line so they can take a look for you, don't worry we will get it sorted for you!
Thanks for your kind words - I'll make sure Mod Saiyan gets to know you took the time and effort to comment and give positive feedback!
Glad we could get you back on track and fix your Giga-brain moment!
Hi there, the way it’s presented on the Support landing page is perfect. I suggest using the timezone codes instead of City names for other announcements as well, just like is on the landing page.
Got it - the current campaign is already scheduled but we'll try your suggestion for the next one - thanks
I don’t understand the tweet. Is it saying those world regions will be down during those timezone’s local times, or is it saying the time at which, when living there, the downtime will take place?
Why not just give a timezone and a time… I’m confused.
Hey we tend to give geos in Tweets and timezones on the support landing page in the hope it reaches more people regardless of how they want the info presented, and people can just go with whatever format resonates with them the most. If the feeling is we should just stick with one format then we can do that!
Thanks, keep us posted please!
It seems the issue might persist for some Yahoo emails and some lesser known 'small' email providers - we will spin up a new PSA and work with our providers to get this sorted as soon as we can
Yep, using Yahoo. Okay thank you.
OK that is helpful confirmation thanks - we have updated our PSA to reflect that some email verification delivery issues remain
Same issue is not resolved for me either
ty I have flagged this
Its not resolved for me? Still not getting verification emails
Double checking things for you - ty
There was an issue for a small number of people, we put out a PSA and the issue has now been resolved
Thanks for the flag - we put out a PSA and the issue is now fixed
Hey - thanks for flagging this - we are aware of some login issues via the Launcher and we are investigating it right now. It doesn't seem to impact everyone but be assured we will get to the bottom of things and get a fix sorted ASAP. In the meantime we have posted a PSA on our support site and we will keep that updated with any new info as and when we get it.
Edit: We think the issue is now resolved :)