I wanted to make this post because there have been a few recent threads relating to the topic of false bans.

Although we are constantly tweaking and updating our detection methods, there has not been any fundamental change we have made that could lead to false bans.

Unfortunately, there is always a possibility for human error. We mitigate this as far as we can through spot checks and sampling as well as exception reporting, which flags unusual trends.

In addition, there are some ban types where although the ban is almost certainly correct, there are other factors such as account hijacking that could result in the account holder not being complicit with the cheating identified.

For this reason we offer players the opportunity to appeal most bans.

There are some types of bans that cannot be appealed, but these are only applied where we have a very high degree of certainty that the ban is correct, typically (1) very obvious, high velocity and easily identifiable bots and (2) bans...

You can use the same email no problem, we don't link ban Jagex Accounts (i.e block access to all characters under the account) for concerns related to just one character ...... with a few understandable exceptions:

• Child protection issues
• Risk to life concerns
• Under 13
• The Jagex Account is clearly owned by a hijacker who is using it purely to 'store' hijacked characters belonging to other people

Hope that puts your mind at rest.

CasualKennyOsrs

yes, sorry for the late reply :) thanks

ty :)

rikkieher

For sure Steve. I appreciate it. I didn't see this earlier but I know you guys will fix it in due time. The King is very forgiving. I would appreciate it if you gave me a custom user flair indicating that I am indeed the King of RuneScape.

Thanks your highness

VoxDeCaele

It IS now working, thank you for the help!

Appreciate the confirmation :)

Borchert97

W Mod, ty

YW

CasualKennyOsrs

Still not working for me , been since last night and all day today, cant get it to send any code whatsoever. got a few last night after like 3 hrs but said it expired already. and nothing at all today so far and its been 8+ hours

Sorry for the hassle - it does look like this is now resolved, let us know if you are now OK

Marhfg

Hey there ModSteve!

Thanks for the Update here! I was figuring this may have been an issue with Cloudflare at the time of my post as I was getting error codes from them. Looks like it has been resolved.

Hope you have a good day and thanks for the reply!

Glad to here you are now sorted, thanks for sticking with us :)

VoxDeCaele

Same for me, I eventually got them but was several hours past link expiration

Urghh! Nobody wants to wait that long! I'm told the problem with Yahoo is now fixed - sorry for the hassle and let us know if you are now OK

RondeyGod

Ah thanks for the reply. I was worried there for a bit haha.

:)

It looks like you used our form to delete your data and permanently disable your account, which is your legal right. When we receive those requests we send a message back that clearly outlines what is involved and offer a 72 hour period in which you can change your mind. We do this because sometimes people regret their decision or have not grasped the implications of permanent erasure. You don't have to reply, and if we don't hear back we will process the request.

However, as you replied within that 'cool down' time and redacted your initial request, your account will be fine. Your reply will be tagged to your original request so it can't be missed.

When your ticket gets to the front of the queue, we'll also reply again just to let you know that we are cancelling your request for your peace of mind.

In terms of what you were actually trying to do, I'm afraid it is not currently possible to remove a character you created, from your Jagex Account, once you have imported it.

Hot off the press ... it looks like we have fixed the issues with Yahoo emails, assuming that is your provider, you should now be good to go

Yup - Jagex Accounts will use email login - that single login replaces all imported accounts old logins and that then gives you one click access to all characters under that account

Hard to know what is going on here without a bit more digging - can you drop our support team a line so they can take a look for you, don't worry we will get it sorted for you!

Thanks for your kind words - I'll make sure Mod Saiyan gets to know you took the time and effort to comment and give positive feedback!

Glad we could get you back on track and fix your Giga-brain moment!

Septem_151

Hi there, the way it’s presented on the Support landing page is perfect. I suggest using the timezone codes instead of City names for other announcements as well, just like is on the landing page.

Got it - the current campaign is already scheduled but we'll try your suggestion for the next one - thanks

Septem_151

I don’t understand the tweet. Is it saying those world regions will be down during those timezone’s local times, or is it saying the time at which, when living there, the downtime will take place?

Why not just give a timezone and a time… I’m confused.

Hey we tend to give geos in Tweets and timezones on the support landing page in the hope it reaches more people regardless of how they want the info presented, and people can just go with whatever format resonates with them the most. If the feeling is we should just stick with one format then we can do that!

VoxDeCaele

Thanks, keep us posted please!

It seems the issue might persist for some Yahoo emails and some lesser known 'small' email providers - we will spin up a new PSA and work with our providers to get this sorted as soon as we can

VoxDeCaele

Yep, using Yahoo. Okay thank you.

OK that is helpful confirmation thanks - we have updated our PSA to reflect that some email verification delivery issues remain

Pleasant-Map-4455

Same issue is not resolved for me either

ty I have flagged this