General_Iroh1

I was curious, is it possible that an account can be listed or set as a non recoverable account? I have heard from different sources it can, and can't some saying a JMod has made some as such in the past. I'm wondering because I had an account last November compromised in a way I have no clue how and the bank pin bypassed even though I had the 7 day pin delay set. Since then I have made a new account and been working on it, but wanted to know if that was a possibility for the old account to have it set as unrecoverable in the event that happened again.

You can attempt to recover an account without logging into it, so it is impossible to make an account 'unrecoverable' because you can't stop someone submitting a recovery web form from a not logged in state. Common sense account security, especially having Auth set, should stop malicious recovery. You can disable an account, and that will block all recovery, but that's not the solution you are asking for.

VictoryChant

I mean the appeal button was always available to him right? It's like the top link when you Google osrs ban appeal

Yep ... or go to our site, hit 'support' and type the search string 'ban'

Infini-tea

So I should just submit a request? This is pretty nuts if I could possibly recover this guy.

Yes of course, if you created the account you are the only person that can recover it - go for it!

BenCannibal

It baffles me that you're here looking into this, we've felt lost for ages over stuff like this. Hate to jump on this as well but it feels like it might be my only option.

I had my account hijacked recently, I hadn't been on for a few weeks but I can't get online the password has been changed, i've got access to my email (A .mail account) and there's nothing there to say it was taken. I also put an account recovery email in and didn't get a response, and I can't find it on the hiscores any more as the name's been changed I think.

IGN: Adhedonia (Before it was changed)

Yep that has been banned, feel free to pop a ban appeal in

KoolSaifMohd123

bug abuse

Does this apply for people interface stalling in order to lure players?

The ban will be labelled as bug abuse if that is the cause of the ban

mygod222

I was perm banned 4 years ago and it was false. A friend of mine did staking for viewers on twitch and sometimes traded me items to use. I then seemed to have gotten perm banned for it ?? RSN: KDR

Yes it is a perm ban and that one can't be appealed as it is a RWT offence

Infini-tea

I hate to hop on this bandwagon, but I figured its worth a shot. I had an account that I started when I was in third or fourth grade, It was my childhood account. I grew up super poor so I always played at the public library, school, or a friends house. We didn't have a computer til I was in middle school. Anyways, This account was stolen from me when I was in 5th or 6th grade in ways that I didn't understand. I would see it online once and awhile and even spoke with the person playing the account at one point from one of my alts. Ive tried to look up the player name in the highscores to see what happened with the account, but it doesn't show up. Is there any way you could help me figure out what happened to my account or possibly grant me access to it again? RSN was Player458 (Very original name I know, Third grade me assumed everyone would know I meant Playa Pimp ladies man player, not video game player.)

The account sill exists and is dormant on our systems - there is no recovery email on the account so you'll need to pop a recovery request in to us, the name was freed up years ago but once you have recovered it you will be able to set a new name at first log in.

PhuckinFred

Thanks for the clarification, that makes it much easier to understand.

I had an account for a long time, and decided to bot on it when I was about 14. The ban was 6 years ago. Since then, I have made another account (quite recently), which I played legitimately, and have hit 1500 total so far. While this new account is much better statted, quested, everything... I am still pretty sad about getting my childhood account banned.

Is there anyway that account can be checked out? RSN is Fred424242.

Thank you.

Edit: I can’t appeal the offence, because I tried appealing when it first happened I believe.

We have never had a ban appeal for that account, I can't fully guarantee it but from what I can see it looks like a prime candidate to be unbanned on appeal - pop one in :)

NoDelayRs

Can someone look at my ban on my main account finished ds2 and got banned

Kiannah

Due to 3rd party clients

That's a very recent ban, an appeal has already been processed and denied, sorry.

PhuckinFred

Hi Mod Steve,

How does the ‘old offences are appealable’ system work? You mentioned that it’s not a high risk offence, what does that mean?

So my question I guess is: what offences can be unbanned? After how long ?

I did some dumb stuff when I was younger, so I’m interested.

Thank you!

Most bans can be appealed, the only ones that can't are for things like hijacking, bug abuse, fraud and safety issues. The older the ban, the more likely it is to be granted and unbanned.

Mado333

Mods can I ask if you the owner requested an account lock due to being scammed and then regaining the account due to password change only to be locked again how can it be re unlocked without the expressed use of old details that have since expired

If you have access to the recovery email you can request a pass reset link - if you don't have access to the email then submit a manual recovery request

Efficient_Fisherman

What falls under "community safety"?

Very rare situations that have been manually investigated and (usually) escalated to Police, such as child protection issues and risk to life incidents

RsGaveMeDiabetes

xcandylordx

Sorry that ban is correct, there was a recovery made for the account which was granted, as part of the recovery request the account also had the ban quashed, although the decision to grant the recovery request was correct, the decision to remove the ban was not, so the ban was subsequently re-applied as part of our internal quality process checks

iTypeBig

I have now clicked “no” and sent the appeal.

If your account has been temporarily or permanently banned for any of the following, we have deemed it serious enough to remove the account from RuneScape for the duration of the ban:

Account hijacking Bug abuse Real world trading Other manual permanent ban (fraud, community safety)

Thank you for clearing that up.

We've got your appeal, lead times are quite low right now so expect a response fairly soon

iTypeBig

Account has been unbanned, thank you :)

Oh right that was quick - welcome back :)

RsGaveMeDiabetes

Hey Mod Steve I had an account that was Quashed but the ban readded it's been over three years is there any way you could possibly look into it?

RSN?

Hey,

New one on me - the ban has never been quashed and was indeed applied in 2006. There was a revision of the offence system at about the time that access was gained in 2009, for now my assumption is that something in that revision process allowed the access, probably as the ban and mute status for all accounts was recalculated in the migration process.

I can see there was a period 28 January 2009 through 15 February 2009 where it appears the account could be played despite having a perm ban.

We will, of course, look into this - but I wanted to give you a response right now - albeit a little vague.

On a side note, if you submit a ban appeal now there is a really good chance it will be granted, it's a very old ban and is not for a high risk offence.

appeal a ban

iTypeBig

Thank you for the reply!

I am unable to appeal the offense, even at the link you gave me due to it being a “manual permanent ban”. Upon trying to appeal from your link i got this:

https://m.imgur.com/LNYZlHa

It's not for fraud or community safety so you can click 'no' to the question 'Is the Account Ban due to one of the above?' which will then route you into appeal

OPCarSalesman

A bit confused it had me state the reason why enter my email etc, but it didnt have me enter any account details.

^{^} You would have signed into the account as part of the appeal process :)

I've passed this on to Mod Dom for you.