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Response times are not that long so something is not quite right, check your junk/spam folders for a message from us in the email account you asked to be set - if that doesn't turn anything up let me know your RSN - I can't help you recover it here but I can advise.
Yea, I just chose the second option and provided all of my information, so here's to hope.
We've got it - I've had a quick look and it looks fine and I would expect recovery to be granted - wait times are about an hour right now so keep an eye on your email (the new one)
Yea, I just chose the second option and provided all of my information, so here's to hope.
We've got it - I've had a quick look and it looks fine and I would expect recovery to be granted - wait times are about an hour right now so keep an eye on your email (the new one)
Doesn’t the response from that go to your , in this case, deleted email?
Nope, any response in relation to the recovery goes to the new email address you specify in the recovery form
Doesn’t the response from that go to your , in this case, deleted email?
Nope, any response in relation to the recovery goes to the new email address you specify in the recovery form
I'll get started on that now, thanks a ton for the quick response!
It looks like you are trying to get a link sent to your old email not recover the account - from this page choose the second option 'recover account' NOT the first option 'change email'.
The first option is if you CAN access the current recovery email, the second option is if you CAN'T access the current email.
I'll get started on that now, thanks a ton for the quick response!
It looks like you are trying to get a link sent to your old email not recover the account - from this page choose the second option 'recover account' NOT the first option 'change email'.
The first option is if you CAN access the current recovery email, the second option is if you CAN'T access the current email.
Easy to fix - you need to recover the account (even though you know the current pass) - part of that process includes setting a new recovery email address - once that is done you can disable Auth via your newly set email address.
Easy to fix - you need to recover the account (even though you know the current pass) - part of that process includes setting a new recovery email address - once that is done you can disable Auth via your newly set email address.
Spotted this thread on my lunch break. I've checked in with our support team and your Grampa has submitted an account recovery request to us .
Unfortunately the information he provided was not strong enough for us to conclusively agree that he is the account creator. For the question 'where did you create the account' he answered 'from my favourite comfy chair' and when we asked him if he had ever moved home he responded with 'I remember when all this was fields'.
We did push back and ask for some stronger information but he simply replied to that request by saying 'respect your elders'.
We'd love to get your Grampa reunited with his account but we will need some stronger information, so if you could pass that on to him it would be greatly appreciated.
Incidentally when you do speak to him can you please ask him to stop sending us small metal tins full of hard aniseed candy. It won't help him get his account back and we really have no need for them.
Read moreSpotted this thread on my lunch break. I've checked in with our support team and your Grampa has submitted an account recovery request to us .
Unfortunately the information he provided was not strong enough for us to conclusively agree that he is the account creator. For the question 'where did you create the account' he answered 'from my favourite comfy chair' and when we asked him if he had ever moved home he responded with 'I remember when all this was fields'.
We did push back and ask for some stronger information but he simply replied to that request by saying 'respect your elders'.
We'd love to get your Grampa reunited with his account but we will need some stronger information, so if you could pass that on to him it would be greatly appreciated.
Incidentally when you do speak to him can you please ask him to stop sending us small metal tins full of hard aniseed candy. It won't help him get his account back and we really have no need for them.
Read moreWhat do you call it in the uk?
Gearbox, although 'transmission' can be used it isn't common, and to then shorten it is even more unusual.
What do you call it in the uk?
Gearbox, although 'transmission' can be used it isn't common, and to then shorten it is even more unusual.
Hands up we got that wrong, the phrase you used isn't one in common use in the UK but that is no excuse, clearly you were having an innocent conversation. I've let the staff involved in this know about the error so they can be mindful in future.
I can see your account was incorrectly muted for 25 hours, I've quashed that mute and bolted 3 days of free membership to your account in recognition of the inconvenience caused.
Hands up we got that wrong, the phrase you used isn't one in common use in the UK but that is no excuse, clearly you were having an innocent conversation. I've let the staff involved in this know about the error so they can be mindful in future.
I can see your account was incorrectly muted for 25 hours, I've quashed that mute and bolted 3 days of free membership to your account in recognition of the inconvenience caused.
Obviously the value of items were more back then, but that value warranting a hijacking ban seems crazy to me. My friend and I (be it myself or both of us trading) share a couple different high value items (i.e. Tbow). What are the chances doing this would lead to a similar (auto or manual) hijacking ban?
Presumably your friend trades you and vice-versa, which is all good. If your friend gives you their log in credentials and you then log into an account that is not yours and multi log to trade valuable items from an account that is not yours to yourself - obviously that looks a bit dodge.
Obviously the value of items were more back then, but that value warranting a hijacking ban seems crazy to me. My friend and I (be it myself or both of us trading) share a couple different high value items (i.e. Tbow). What are the chances doing this would lead to a similar (auto or manual) hijacking ban?
Presumably your friend trades you and vice-versa, which is all good. If your friend gives you their log in credentials and you then log into an account that is not yours and multi log to trade valuable items from an account that is not yours to yourself - obviously that looks a bit dodge.
Thank you so much! I really appreciate it.
I'm guessing you're not able to see the original trade where I put my whip onto the account, then? As that would show it wasn't malicious, just a mistake. But again, thank you, even if it amounts to nothing I'm just happy that you looked into it for me. :)
From memory I think it was trades of a whip, fury, d boots and about 700k gp from the hijacked acc to yours that triggered the initial investigation and subsequent ban. Anyway I've heard back from the Anti-Cheating Team, whilst it is unusual to remove a ban for hijacking, we both agree to allow common sense to prevail in this outlier case and as such the account has now been unbanned.
Thank you so much! I really appreciate it.
I'm guessing you're not able to see the original trade where I put my whip onto the account, then? As that would show it wasn't malicious, just a mistake. But again, thank you, even if it amounts to nothing I'm just happy that you looked into it for me. :)
From memory I think it was trades of a whip, fury, d boots and about 700k gp from the hijacked acc to yours that triggered the initial investigation and subsequent ban. Anyway I've heard back from the Anti-Cheating Team, whilst it is unusual to remove a ban for hijacking, we both agree to allow common sense to prevail in this outlier case and as such the account has now been unbanned.
Clearly we got things wrong here, no excuses, when that happens we should admit it and try to stop it happening again, so that's what we'll do.
If that’s the case then will you look into my ban from 2007 which was falsely applied by an automated system, and has had the appeal denied ever since? I would appreciate it very much.
I’m sure you can agree your automated systems 14 years ago were not 100% foolproof, yet since the offence is “account hijacking”, your team has refused to even look at it.
FWIW: no account hijacking took place whatsoever.
I will donate £50 to a charity of your choice if you actually look into it and it turns out I’m lying.
RSN is “Daftndopy”. Cheers. I don’t know what info your system would’ve logged so if you need context of what actually happened please do PM me.
It's an old ban but there is evidence that you accessed an account that is not yours and your account benefited from one sided trades from that other persons account - if that was a friend allowing you access it is unfortunate, it would have been far better for them to log in to their own account and trade you. Normally we would allow a second chance on a ban that old, the issue is the ban is tagged as account hijacking and those bans never get any appeal options or second chances. Given the ban is 13+ years old, it looks more like a share gone wrong than a hijacking and you are still actively playing and not linked to wide scale account hijacking - I've asked for a second opinion, no guarantees but keep an eye on the account.
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