We've discussed doing something with Twitch Drops a few times - the tl;dr reason we haven't done it yet is that it requires dev/code resources that were initially 100% focused on Escalation, and recently been challenged with keeping our planned update cadence on track while also providing live support with our current work-from-home limitations.

But yes, it's definitely something we want to look into more in the future - perhaps for the next major update, which we hope to share with you guys soon on our next livestream.

Providing an update here - after a deep dive into all the reported connection issues, we confirmed with our CDN (content delivery network) that one of their fiber connections went FUBAR and they’re working on repairs now.

So they haven’t dropped services, but people are probably being re-routed through all kinds of crazy network paths that are contributing to sluggish connection speeds, lag etc. The current ETA they’ve given us for a full restoration of services is 7PM PDT tonight, but I’ll share more updates as I get them.

Any other servers apart from Connery getting this error?

Dingba

Connery for myself Jgolenbo

Thanks - looking into this today, the more info we can get the better

AmbarabaCoco

eep getting this, planetside 2 launchpad was unable to connect 4-503

i don't know if you waited or closed the launcher right after the error but to me it happens sometimes, if i wait 30 secs/1 min and don't close, the launcher starts normally.

try to wait.

What server are you playing on?

napoleonderdiecke

Holy shit, that was a quick reply, on a saturday, no less. Woah.

Either way, I figured this would probably be news to you, as it seems like a really specific issue.

I'll try to hit up the CS team and in the mean time I hope you guys won't have to deal with as much as you had on wednesday for the next update :P

Lol, no worries! I actually took my first vacation day in a million years on Friday, and with nowhere to actually go I was itching to get back at it.

Appreciate you filing the ticket - will see if we can get this looked at next week!

napoleonderdiecke

/u/jgolenbo once again, I'm asking: Are you guys aware of these issues?

And to add to this: Two of our four bastion ops now had to end after 10 minutes because of bugs that broke core functionalities of the bastion, is there any way to get at least partial refunds on them?

This is the first time I’ve personally seen this specific set of circumstances, but I have to check if it’s a bug our QA team is already tracking. It may be new or from something introduced during last Wednesday’s patch (which was a toooough day, obviously).

As far as “refunds” for a Bastion-related bug, there’s no formal process but I’d rec submitting a ticket with all the info above to our CS team at help.daybreakgames.com. Sometimes with specific instances, u/sites or u/Wrel can step in directly, but the dev team is always CRAZY busy (often doing necessary work to fix the specific bug). Our CS team are the Allstars who can right most specific account issues. Those tickets also help us track the frequency/severity of issues.

foxual

May 27th? Did you mean April?

Yes he did, good catch :)

We’ll edit the date, but the plan is to confirm the exact date next week on the usual social channels, and livestream remotely the following week (4/27ish).

Carto will definitely be wearing pants tho

SpookyFrom

I have colossal expectations

You dog you! ;)

Would be absolute fire and something we want to do in the future - lots of work to get there, but totally agree that the ideal viewing experience would be in-game in Sanctuary.

For now, we're just grateful that PS2 community streamers from around the world stepped up to bring you coverage from every server. Nobody was expecting a situation where we wouldn't have studio access, so a lot of our broadcast plans had to be reworked on the fly. Throw them a kind word and a follow, they're doing a great job with new tools in a new competition on short notice :)

OMG I WANT!

TheFatz

Something you might consider is giving the players more diagnostic and repair abilities via the /slash commands when it comes to comms. Right now the /voice diagnostics and /voice fix seems like the commands do nothing. With very little logging or visual output of voice connection status, there isn't much to empower us to give you any more detailed reports...we can't give you information you keep away from us.

There should be additional slash command to reset voice comms, and re-establish the connection. There should also be a slash command that allows us to verify the connection is working, and we the channels are properly connected.

Help us Help you, give us the tools to work with.

It’s a good suggestion. I won’t speak for the programmers, but new diagnostics are going into almost every major patch right now. This is certainly high-priority.

IIIQIII

Also it seems that alerts aren't spawning?

Haven’t seen that (yet) but will look into it now.

ironicobject

double xp is kill

This is back up! Looking into the report that alerts aren’t spawning.

IIIQIII

Also it seems that alerts aren't spawning?

In-progress alerts are the time of the crash will be lost. But new alerts should still kick off.

Wobberjockey

you want to clarify what you mean by game crash vs server crash?

are you saying that the server application crashed but the server (or server instance) didn't?

Yes, that’s the initial indication. Network activity looks fine. Continuing to investigate a cause - we have improvements/fixes being readied for our next update (with the content that’s on PTS now). Aiming to get that out next week.

gioraffe32

I saw that the server was down for at least 10minutes. After my outfitmates and I got kicked (after pulling a bastion 15min previous), I stayed in the login screen until I saw Emerald was available again. And it was at least 10min.

Yea, it takes a few minutes to restart. It was restarted immediately though. Still looking into it, just wanted to let people know it doesn’t appear to be a server issue.

IIIQIII

Double xp is down

Are you in Emerald?

IIIQIII

Double xp is dead

Looking into this now. You’re reporting from Emerald?

Guzzi1975

2x XP is no longer applying on Emerald

Looking into it now, hold tight