Posts by JagexSween

Slothnazi

Is the 1v1 tournament similar to the end of DMM at Runefest? or will there be different tiers/account types/brackets in the tournament?

Same gear. Same stats. Under the HOW DOES IT WORK? section here you can see it: https://secure.runescape.com/m=news/1v1-tournament?oldschool=1

Sir_Suh_Dude

1v1, DMM, more live streams, special event, charity. Thank you guys for kicking it into overdrive!

We're super lucky to be in a position where we can work remotely and do things that bring joy to so many people!

LoxoJ

Players can also look forward to a special event, supporting our partner charities.

Can you elaborate what this means? The way this is written could potentially imply paying money to engage in this content.

You won't be paying any money, do not worry about that. We'll share more information when we can.

Lots of money for charity. Aw yeah.

1v1 Tournament. Aww yeaah!

DMM. AWW YEAAAAAHH!!

LiamAddison

What about right now?

Getting too many log in attempts?

I'm afraid that's likely a result of...

Our game worlds were subjected to a sustained attack. We've had to temporarily add some restrictions when logging into the game or world-hopping repeatedly to help mitigate such attacks. If you're unable to login to the game as a result of these restrictions we recommend waiting a short period of time before trying again.

I appreciate that this isn't the most helpful advice - and it might prove frustrating even (and I apologise) - I can only suggest allowing a period of time before attempting to login again.

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cripledsmurf

I'm going to try this and report back with the results. Thank you for the guidance.

Best of luck. I'll check back tomorrow.

Just to clarify what is meant by the last entry:

22:30 GMT: You should be able to log in again (though the same login and world hopping restrictions detailed above do still apply). This article won't be updated overnight, however if any issues emerge then rest assured that there is 24/7 coverage in place to escalate and resolve issues which arise. We'll update this article over the weekend as is needed.

The article and our social channels may not get updated as the out-of-hours escalation procedures are centred around the teams who monitor the game and the teams who actually do the fixing.

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We don't reset account progress, and if you can see the account you'd like to login to on the hiscores you are almost certainly logging in using the wrong login credentials. I'd eat my hat if it's not the case. I'm wearing my New Era Vikings cap, and it'd be most unpleasant.

I'd recommend the following.

  1. Head to the Can't Log In? page: https://support.runescape.com/hc/en-gb/articles/360001552065
  2. Say No.
  3. Say Email My Login.
  4. Enter your commonly-used email address (it'll email a list of any logins you use that are linked to that email address).
  5. Repeat for other email addresses you use, or have used (and you can still access).

If that doesn't work then...

  1. Head to the Can't Log In? page: https://support.runescape.com/hc/en-gb/articles/360001552065
  2. Say No.
  3. Say No.
  4. Click Maybe We Can Help.
  5. Send a support ticket to the support team and explain what account you're trying to access. They'll be able to tell you the right account login.
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Retributw

I would have them check cached login. One example would be, on mobile I can login with cached credentials, but clearing them gives me an error when logging in again. Whatever login performance they did could of caused AAA issues. /u/JagexSween

Edit: legacy/email accounts receive a 1 minute login error to your login server as well. continued edit... I'd check your DC or failover to another logon server.

/u/Sir_Suh_Dude

We published the cause of the issue in the post. It's unrelated to anything our side. Our worlds were enduring an attack.

https://secure.runescape.com/m=news/login-issues---27th-march?oldschool=1
Apologies for the inconvenience all. We're investigating.

We're investigating. We'll update you when we know more.

We're investigating. We'll update you when we know more.

Seriously impressed. I'm a huge fan of the Zulrah!

SmokinPasto

On mobile I’m getting an “unable to contact game server. Please check your internet connection.” So I’m not even able to get to the world select screen.

It's trying to connect to servers which aren't open again yet. Apologies, but they'll all be up soon enough.

Coffeeszz

Unable to connect to update server? Wot do

It's trying to connect to servers which aren't open again yet. Apologies, but they'll all be up soon enough.

Welcome back!

The base RuneLite client, as it is on https://runelite.net/, is fine. We've confirmed that here:
https://secure.runescape.com/m=news/another-message-about-unofficial-clients?oldschool=1

We’ve added confirmation that RuneLite have fully complied with the rules within this statement.
We’d like to thank RuneLite for their cooperation and for fully complying with the rules within this statement.

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Can you take any still shots? Looks super cool.

Hi all!

We're very excited to announce that we'll be live tomorrow - entirely remotely - at 5pm UTC over at twitch.tv/OldSchoolRS.

I'll be joined by Mod Ash, Mod Kieren, and Mod Roq. Please do bear with us, we've had a tech run-through (sneak peek here), but it might be a bit rocky.

Reply to this thread with any questions you might have, or submit a question to us directly via the form here: osrs.game/Questions.

Thanks - see you all tomorrow for the livestream!

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Using VPNs isn't against the rules.

We might take the initiative and lock your account if it seems like it's being hijacked (as IP changes might suggest).

Your IP changing whilst logged in will usually result in your account being logged out. So you'd probably want to avoid very dangerous content.