I have played since they changed accounts over to email addresses but when I tried logging into my account today it made a new character and made me start on tutorial island. I last played in 2018 and didnt have any issues back then. I'm still able to see my account on the leaderboards as well. This is for oldschool. The username in question is galdin888
We don't reset account progress, and if you can see the account you'd like to login to on the hiscores you are almost certainly logging in using the wrong login credentials. I'd eat my hat if it's not the case. I'm wearing my New Era Vikings cap, and it'd be most unpleasant.
I'd recommend the following.
- Head to the Can't Log In? page: https://support.runescape.com/hc/en-gb/articles/360001552065
- Say No.
- Say Email My Login.
- Enter your commonly-used email address (it'll email a list of any logins you use that are linked to that email address).
- Repeat for other email addresses you use, or have used (and you can still access).
If that doesn't work then...
- Head to the Can't Log In? page: https://support.runescape.com/hc/en-gb/articles/360001552065
- Say No.
- Say No.
- Click Maybe We Can Help.
- Send a support ticket to the support team and explain what account you're trying to access. They'll be able to tell you the right account login.