This

Hi.

Try this:

• Please press the windows key + R to open a run window.
• Copy and paste the following into the run window and press enter.

%LOCALAPPDATA%\CCP\EVE\cache\QtWebEngine

• Right click on the folder named ‘default’ and delete it.
• Start the launcher and see if the issue persists.

You file a support ticket, then we fix it for you. You can file a support ticket by sending an email to [email protected].

Just tested all links on the launcher on my iMac. Unable to reproduce your issue. Everything works. I would try resetting the launcher.

• Please open the Finder and press the Cmd key and , key to open Go To Folder.
• Copy and paste the following into the Go To Folder text box and press enter.

~/Library/Application Support/CCP/EVE/Qt/WebEngine

• Right click on the folder named ‘default’ and select move to trash.
• Start the launcher and see if the issue persists.

Yes there are a lot of people away during the holiday season. I apologies for the delays, we are working as fast as we can to respond as quickly as we can. Apologies again for the delays.

To create a new profile.

• Start the launcher.
• Login to the account in question - but don’t click play to enter the game.
• Click on the Cog wheel next to the account in the launcher window.
• Click on manage profiles.
• Click on new profile and give it a name like ‘testing’ or something and press enter.
• Click close.
• Select the checkbox for the newly created profile.
• Close the options window.

Now click play, the account should now launch with the new profile you just created. The newly created profile will have its settings restored to the default options, hopefully resolving your issue.

• Start the Launcher
• Click on the cogwheel in the bottom left corner of the launcher window.
• Click on the Reset Options & Cache tab
• Click on the Shared Cache Settings.
• You may see some progress in the bar at the bottom. Once its completed its task please click on the ‘Verify’ button and the verification process will begin.

After it has finished try running the game again.

If you are lunching more then one client at a time when this happens try increasing the time between lunching clients. You should be able to set that if you scroll down in the settings menu at the bottom of the General tab.

If you are lunching one client and getting that then try disabling any Test servers, if the launcher is updating them while your trying to lunch the game it might cause some issues.

Still no luck? Delete tq and ResFiles again. Could not copy files to tq means the launcher tried extracting resource files from ResFiles into the tq folder but was denied access for some reason or failed to write to disk for some reason. Either because the file was in use or because of a permission issue. By deleting the folders and having the launcher recreate them then that should solve the issue in either case.

When you exit the application your setting should be saved so that when you login your all your windows should appear the same. However keep in mind if you have other eve clients running at the same time the settings that is saved is the last client that was closed.

If the settings is not saving for some reason then try creating a new profile. Profile is basically a separate folder on your hard drive with all your settings for EVE. Recommend if you do create a new profile that you back it up as well.

• Start the launcher.
• Click on EVE launcher in the apple menu at the top left corner of the screen.
• Select preferences.
• Enable ‘Run clients with 64 bit’.
• Make sure that ‘Use Dev version’ is disabled.
• Make sure wine version is set to latest.
• Click Ok.
• Close the launcher and the client if either is running.
• In finder, click Go to Folder and copy paste the following:

“~/Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP/EVE/SharedCache”

You should see two folders named wine and ResFiles – move both folders to trash (bin) then restart your launcher.

You’re very weccome

Hi!

• Press and hold the Windows key on your keyboard while pressing R (this will open a run window).
• Copy and paste the following line into the run window: %LOCALAPPDATA%\CCP\EVE\
• You should see a few folders there. One will be named after where your sharedCache folder is located on your hard drive such as (c_programdata_eve_sharedcache_tq_tranquility)
• Copy the folder to another location on your hard drive.
• If you lose your settings again copy the folder back and your settings should be restored to what they were when the folder was copied. If you make any changes to your settings, you should create a new backup.

If your launcher version is that old then please uninstall the launcher and then reinstall with the latest version. You can get the latest version for here:

Make sure your settings are correct. To do this please do the following:

• Start the launcher.
• Click on EVE launcher in the apple menu at the top left corner of the screen.
• Select preferences.
• Enable ‘Run clients with 64 bit’.
• Make sure that ‘Use Dev version’ is not enabled.
• Make sure wine version is set to latest.
• Click Ok.
• Close the launcher and the client if either is running.
• In finder, click Go to Folder and copy paste the following:

“~/Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP/EVE/SharedCache”

You should see two folders named wine and ResFiles – move both folders to trash then restart your launcher.

If that is the case then please file a bug report. Bug reports submitted in-game provide much more detailed logs about the issue and are more insightful to the developers.

You can file a bug report from within the game client by pressing F12 and clicking on the ‘Report Bug’ button located at the bottom of the pop up window.

Alternatively you can use our website to file a bug report if you are unable to do so through the game client. Here is a direct link for your convenience:

SUBMIT BUG REPORT

Please feel free to include as many details as you can, including any screenshots you may have. Hopefully, with all the information you can provide, our developers will be able to determine what the root cause of the issue is.

Please note that bug reports are generally not a two-way communication. Your report will be reviewed by the Quality Assurance team and if they require any further information they will respond. If however the information you provide is sufficient for them to investigate the...

Post at the top has been updated with the latest data.

Hi guys, working as fast as I can. Under a heavy load of tickets at the moment.

This issue appears to occur in Germany every year around Christmas.

As far as I can tell, from the test on our side and from network diagnostics from players, the issue appears to originate in Germany. Some players have reported they were able to bypass this issue by using VPN thereby rerouting themselves.

I do not have any other workarounds or solutions for this issue at this time.

The issue occurs if you delete just the wine folder from the shared cache, if you delete wine and ResFiles then the client will work.

Development is looking into this and will hopefully have this solved soon.

I finally managed to reproduce this issue. To resolve this issue I had to do the following.

Start the launcher.
Click on EVE launcher in the apple menu at the top left corner of the screen.
Select preferences.
Enable ‘Run clients with 64 bit’.
Make sure that ‘Use Dev version’ is not enabled.
Make sure wine version is set to latest. 
Click Ok.
Close the launcher and the client if either is running.
In finder, click Go to Folder and copy paste the following:

“~/Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP/EVE/SharedCache”

Delete wine
Delete resfiles.  (be warned this will cause a big download on launcher restart )
Start launcher. Launcher should no longer allow you to start before wine has been downloaded.

I reproduced this a few times and then tried the fix in various ways, the workaround above resolved the issue. The error in log lite will be the following error.

Unknown
CryptAcquireContext
BlueOS::Startup(): InitVerificationContext failed
1 : bl...

If the game stops working after a Windows update then I suggest you reinstall the graphic driver. Windows 10 updates appear to have a bad affect on the installed drivers and installing the graphic driver again after a Windows update seems to fix a lot of issues.