Hey @zaaleeng,

Sorry to hear you still haven't received your Apex Coins. As it's been more than 24 hours, there are a couple things to try that may help out.

It may help to try signing out of Steam (don't just exit), closing it via Task Manager, then restarting the game to see if the coins appear. If not, launching Apex through EA app instead of Steam may also help in some cases.

If you're still not seeing the coins after that point however, you'll need to get back in touch with support so they can take another look. We're unable to make any changes here on the forums I'm afraid.

Read more

Hi @NotSwooosh,I can understand you'd just want to get your favorite skins consolidated at least, but unfortunately we cannot transfer any content between separate accounts, sorry.

@NotSwooosh 

You're welcome to leave feedback on the advisors and previous conversations you had, but we cannot transfer skins or content from one account to another.

Contacting support again wouldn't change this or allow them to transfer the items. Unfortunately that's never been possible, so I'm not sure why that was mentioned as an option.

Read more

Hey @NotSwooosh,

I'm sorry for the confusion here, however this is not a situation we can assist with on the forums.

I do see in your earlier chats you had mentioned accidentally purchasing the packs on a secondary account, and were asking support to transfer the contents to your primary account instead.

Unfortunately, this is not possible. We cannot transfer your content from one account to another. This is not a bug, but simply not something we support.

Do feel free to leave feedback on any prior advisor chats from your case history page here. 

Read more

Hey @Chuzume,

Thanks for trying to help your friend out!

If your friend's coins have not shown up within 24 hours there are a few things to try:

• Log out of Steam (don't just close it)
• Close Steam via Task Manager
• Restart Apex

After that point it may also help to launch the game through EA app rather than Steam to see if the coins appear there.

If they are still not showing up for your friend after that, they will need to contact support directly to get help adding these to the account. Support will need to verify these screenshots so please be sure your friend has that information available.

Do note they will need to create the case from their own account if needed, as that portion isn't one you would be able to do from your end.

Read more

Hey @ozsniper1105,

In some cases you may need to try the following if your coins have not shown up within 24 hours:

• Log out of Steam (don't just close it)
• Close Steam via Task Manager
• Restart Apex

After that point it may also help to launch the game through EA app rather than Steam to see if the coins appear there.

If they are still not showing up for you after that, please contact support directly so they can help get these added to the account. They will need to verify these screenshots so please have that information available, thanks!

Read more

Hey @Chowdidi

I've edited your post to remove the attachments as they showed some account information. Please keep in mind these are public forums and your posts are visible to everyone.

If you feel an action was taken on your account incorrectly, you'll need to appeal with our Terms of Service team. They are the only team able to make any changes to bans or suspensions. 

If you have already appealed multiple times and the ToS team declined to remove a penalty, that will be final and not something that can be changed here or through any other channels, sorry.

Read more

@arevenger1  
This thread is quite a few years old and is being locked here to avoid further necroposting.
 
If you've linked a Steam account to an EA Account and found your progress has been lost, keep in mind that progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. 

You would need to re-link your Steam account to its original EA Account to recover any missing progress. If you run into any issues re-linking accounts, please contact support directly so they can take a look.

Read more

Hey @zanghuayin9,

It looks like your account may have been affected by an issue back in April.

We should be able to try fixing this up, but will need to verify some other details first. Please check your DMs here on AHQ and get back to me there when you can, thanks! 

Hey folks,

Thank you for the reports. 

Just as a heads up, this is an issue we're aware of and are currently investigating. Thanks for the patience while we're getting this fixed up!

Hey @IoIikiIIyou,

We wouldn't be able to help with a badge here on the forums, sorry.

For a situation like this it would be best to email ALGS League Operations at [email protected] per the ALGS rules here.

Be sure to contact them from the email address associated with the EA Account that participated and they should be best equipped to clarify this for you further, thanks!

Read more

Hi @Picklekings,Thanks for the post to make sure we were aware of this issue!The team is aware of these skins and should have this corrected in a future update.

Hey @cartycarry,

Sorry for the confusion, that portion of the site shows specific types of bans but not all account actions will appear there.

If you're seeing a ban notification when you try to get in-game, you can create an appeal with these steps to have our Terms of Service review that situation for you. 

Read more

Hey @Mistercactusss,

Sorry you were running into trouble here, but thanks for the report!

We've pushed a fix for this issue and you should be able to get back in-game next time you hop on.

This should be resolved, but feel free to check below for some extra context around this situation! Thanks for hanging in there while we got this cleared up!

Edit Aug. 30: We're looking into additional reports that this issue is continuing or reappearing for some, thanks for the additional info folks.

Hey folks,

Sorry to see you've had some trouble with this. We've just pushed a fix that should help correct this on Steam.

Can you try restarting the game and checking again? You should be able to get back in now, though it may help to Verify File Integrity if you're still seeing this.

Read more

Hey there,   The language this message was posted in is currently not supported on Answers HQ. At the moment you can get help here in the following languages:  

• English
• Français
• Русский форум
• Deutsch
• Español
• Português
• Nederlands
• Italiano
• Jezyk polski

I'm locking this topic for now, but please feel free to repost it in one of the above languages in the appropriate forum. Thanks!  Read more

@Carin_fox
Happy to clarify, best of luck with your games!

@Carin_fox 

Things should be back to normal! 

If you've not already tried, you should be able to get back in-game at this point. Thanks for the patience otherwise!

Hey @Carin_fox,

Thanks for the posts!

This is an issue we're currently working to fix up and should have things back to normal shortly. Thanks for hanging in there in the meantime!