Thanks for the confirmation/update, and you're right, we don't want any confusion over pack contents. 

As Blueberry says, any clip of this happening would be very helpful. Cheers.

@BoxGob3303 Thanks for the post.

It looks like you got this pack for hitting level 34 on the Battle Pass, this tier gives a Rare Apex Pack rather than an Epic one, and taking a look at things there shouldn't have been any Epic rewards in this particular case.

@Asurill Sorry, but this isn't something we can address on the forums. 

Please reach out to our Terms of Service teams using the steps here, if you wish to appeal action on an account. https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

@HeinekenSVK  @baatje25 Thanks, are you still seeing the issue today?

It should be in your games folder. The default location is C:\Program Files (x86)\Origin Games but many folks set up a custom location. 

You can view your current install location in the Origin app, click Origin in the top left, then Application Settings, then the game library location entry in the Installs & Saves section.

@tiptipon Hi, if you're stuck at 41% that usually indicates that there's an issue with the Direct X or vcredist packages that are part of the game install.

These write files to the critical sections of your Windows Operating system so permissions issues or problems with Windows itself can be a factor. If you try running these files manually do you run into any issues?They can be found in your games install folder at:

\Apex\__Installer\directx\redist 
Run DXSETUP at this location and please check if it completes without issue or fails. 

\Apex\__Installer\vc\vc2010sp1\redist

\Apex\__Installer\vc\vc2012Update4\redist

\Apex\__Installer\vc\vc2015\redist

Run the various vcredist files you'll find in each location and see if any of them fail. 

Thanks.  Read more

Thank you for the detailed report, I'd guess an earlier iteration of the gold rush skin was left on the gloves. We'll report this and I'll update the thread when we have any info. 

@aLucky_Hero  Thanks for the report, we are aware of the issue, and are working on a fix.

@HoboHangout69  Thank you. Can you see if there's any critical events for the failed game starts in your reliability monitor?
If you open the Windows search and start typing "view reliability history" that should autofill, click the relevant button and you should come to the Reliability monitor. 

This will show Critical Events, warnings, and key recent updates. Sometimes this page will show up crashes, sometimes not. If there's an event for a failed Apex launch, can you post the details?Aside from this, can you try clearing the Origin cache and reinstalling Origin (they are mutually exclusive) and give another restart, and see if this changes anything?https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Thank you. 

Read more

@HoboHangout69  Thank you. It's interesting that the DirectX setup worked when you ran it directly, but failed when it was run through Origin.

If you try the repair process in Origin does it throw up an error message or complete without issue?

What security software do you use? Can you try whitelisting Origin(and the game), then restart your system and see if you can make any more progress?

@ThatDolanGuy I suspect the base cause of your issue is a separate one, but it may be related. I see you have a thread on this already, it's best to add your dxdiag info to that: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/ You can also try the VC and DirectX steps we're trying here. 

@HoboHangout69 Thank you.

Did the other vcredist packages install without issue? Can you go to Control Panel\All Control Panel Items\Programs and Features, find the two 2017 redistributables and try to run these from here? They should give the option to repair, can you check if this works fine?It should run without issue, so the next thing to do is to go back to the game folder and this time go down Games\Apex\__Installer\directx\redist. In here run the DXSETUP file and see if it throws up any errors. If it seems to complete without issue, can you try launching the game again? If it throws up and error, please let us know what it is.  Read more

Excellent, thank you. I had a nice message in my inbox this morning saying it should be fixed today, so thank you for the confirmation. 

@baddie-rip Thank you, your details were added to the investigation. Unfortunately I don't have a way to make any changes directly, but I'll let you know of any updates I get. 

@p3t3or All good, I'm glad we could clear things up. Cheers!

@244187893  Unfortunately we can't assist with account bans on AHQ. If you believe an action to have been taken in error, please reach out to the appropriate team using the steps in this article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

Thanks. 

@one-bun  Thank you. Can you check and make sure that toggle ADS is completely unbound, and that Hold to ADS only has the one bind?

If this isn't a factor, can you try using another mouse as a test, just to eliminate the possibility of a hardware issue(I have a mouse at home that's fine for general use, but I can't game with it as I get similar issues with RMB)

If you go to your games folder in Windows, then to Apex\EasyAntiCheat, can you try running EasyAntiCheat_setup again and see if that changes anything?

Thank you for the update. Do you have another mouse you can use as a test, to fully rule out a hardware issue?