Thank you for the report! If this happens again would you be able to record it on your Xbox so we can get an exact timestamp on it? We'll want to make sure the animation color is correct for pack contents.

/Blueberry-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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@BoxGob3303 Thanks for the post.

It looks like you got this pack for hitting level 34 on the Battle Pass, this tier gives a Rare Apex Pack rather than an Epic one, and taking a look at things there shouldn't have been any Epic rewards in this particular case.

Thanks for the confirmation/update, and you're right, we don't want any confusion over pack contents. 

As Blueberry says, any clip of this happening would be very helpful. Cheers.