For any issues relating to account and billing, you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

In that case @heyporter2009, your squad is still in the game and as such so are you.

I do understand where you are coming from and will pass your feedback on to the team.

Darko

This is working as intended @heyporter2009 as one of the games more interesting ideas, in my opinion, is the revive ability. If your team has your banner and you leave then you will not receive any XP as you are quitting the game.

Darko

Hey @ninjaboss22 are you having any issues with any other games?

It sounds like there could be an issue with the button sticking and a simple push is registering as it being held down.

Darko

Can you grab a DxDiag @ellielou1911 so that we can take a look at your system for any issues: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Once I have that I'll take a look and we will go from there.

Darko

Sorry to hear that your friend is having issues @CripTiiC_STaTiCz but the best thing for them to do would be to post and let us know what troubleshooting steps they have taken as well as any error message they may see. We would need a DxDiag of their system to see if we could see anything that could cause issues.

Darko

Hey @TMG-SinisterPH your UO Trace is showing some incredibly high Ping times. A ping time over 100ms is cause for concern and yours are jumping to 336ms at hop 6. From here things don't get any better. As you only sent 56 packets, let's try rerunning the  UO Trace and this time don't end it till you send 100 packets as it will give us a better overview of your connection. 

Darko

For issues with connection @Mihxa I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

It'll take you a couple of minutes to do them all but please do take the time and do them all.

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

Darko

Sorry for the late reply @FortApollo.

If you paid for content and never received it then please speak with our live support using the steps in the accepted solution.

Darko

If you are missing content then this is not something which we can help you with on AHQ @XxjesseadamsxX so please speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

Hey all, please do not share links to any cheats you may see as doing so is technically a breach of the AHQ User Rules and Guidelines.

From here on out, any sharing of videos or naming of users and accusing them of cheating or linking to cheating sites will result in bans.

If you are in game and suspect a user of cheating then please report them by following the steps in this link: https://www.easy.ac/en-us/support/apexlegends/contact/report/

We take all reports very seriously and will fully investigate.

Darko

Hey @SaltedBananaPH the following statement methods can be used on Origin:

• Visa/Visa Debit
• Visa Electron
• MasterCard
• Discover
• American Express
• PayPal
• PaySafeCard
• Trustly
• Ukash
• JCB
• Direct Debit
• EA Cash Card and your EA Wallet Balance
• Yandex.Money e-wallet

You can find more info about payment methods on AHQ here: https://help.ea.com/en-nz/help/account/ordering-payment-information/

Darko

Hey all that error is a PS4 error to say that the software crashed

Restart your console:

• Turn off your console and then turn it back on.

Make sure your game software is up to date:

• Go to the PlayStation home screen. 
• Highlight the game you're playing and press the Options button on your controller.
• Select "Check For Update" and install any updates that are available.

Make sure your PS4's system software has the most recent update:

• Select Settings at the top of the PlayStation home screen.
• Choose "System Software Update" and allow any system updates to install.
• Reboot your PlayStation 4.

Clear your PS4's cache:

The PlayStation 4 doesn't actually have a cache to clear. That said: It never hurts to power down/power up your console if you're encountering performance issues in the console. 

1. Press and hold the PlayStation button on your controller. 
2. Select "Turn Off PS4". 
3. Let the PlayStation 4 to fully power down and wait for 10 to 20 seconds.
4. Restart the PlayStation 4. 

 U...

Most people seeing this are able to fix it by changing their DNS settings to Googles DNS setting @mdn_realdeal.

The Google Public DNS IP addresses (IPv4) are as follows:

• 8.8.8.8
• 8.8.4.4

The Google Public DNS IPv6 addresses are as follows:

• 2001:4860:4860::8888
• 2001:4860:4860::8844

Let me know if they make a difference.

Darko