Sorry to hear that your friend is having issues @CripTiiC_STaTiCz but the best thing for them to do would be to post and let us know what troubleshooting steps they have taken as well as any error message they may see. We would need a DxDiag of their system to see if we could see anything that could cause issues.

Darko

Can you grab a DxDiag @ellielou1911 so that we can take a look at your system for any issues: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Once I have that I'll take a look and we will go from there.

Darko