Hey, @fe89c0666dc21542 @amt89  when it comes to Account issues, it's not something we can help with on the forums, and you need to reach out to our game advisors on EA support.

How to get in contact with EA support:

• https://help.ea.com/en/contact-us/
• https://twitter.com/EAHelp
• https://www.facebook.com/EAHelpHub/

/Atic

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Hey, @BanHaNa  when it comes to Account issues, it's not something we can help with on the forums, and you need to reach out to our game advisors on EA support.

How to get in contact with EA support:

• https://help.ea.com/en/contact-us/
• https://twitter.com/EAHelp
• https://www.facebook.com/EAHelpHub/

/Atic

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Hey, @solomonkhess  have you tried our connective guide and see if that helps? 

Let us know what you tried.

/Atic 

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Hey, @DragonAtWalmart have you tried our connective guide and see if that helps? 

Let us know what you tried.

/Atic 

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Hey, @dhzyeve can you try a clean boot to see if any programs are messing with APEX and turn off any overlay programs, such as Discord or Nvidia experience.

Can you add a Dxdiag so we can see what hardware and drivers you have? 

Let me know if this works or not for you.

/Atic

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Hey, @Planetasaurus  have you tried our connective guide and see if that helps? 

Let us know what you tried.

/Atic 

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@nurfcy Could you try to power cycle the console and see if that helps. 

How to power cycle: 

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds.
3. Important Make sure that you wait at least 10 seconds. This step resets the power supply.
4. Plug the console power cable back in.
5. Press the Xbox button on your console to turn it on.

Thanks!

/Atic 

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This is on the older side of time, I'm closing this thread to stop it from being necroed.

/Atic

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Hey, @PIHWo @aerpy  can you try a clean boot to see if any programs are messing with APEX and turn off any overlay programs, such as Discord or Nvidia experience.

Can you add a Dxdiag so we can see what hardware and drivers you have? 

Let me know if this works or not for you.

/Atic

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Hey, @cchil123 when it comes to missing items issues, it's not something we can help with on the forums, and you need to reach out to our game advisors on EA support.

How to get in contact with EA support:
https://help.ea.com/en/contact-us/
https://twitter.com/EAHelp/Atic

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Hey, @123byefriend  have you tried our connective guide and see if that helps? 

Let us know what you tried.

/Atic 

@Freddish88  is the game on internal drive or external drive? 

Could you try to power cycle the console and see if that helps. 

Power cycle the PlayStation console

1. Completely turn off the PlayStation by holding the power button.
2. Wait for the power light to stop flashing, remove the power cable and leave the system for 20 minutes.
3. Reconnect and attempt to launch Safe Mode.

/Atic 

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Hey, @zigler7  have you tried our connective guide and see if that helps? 

Let us know what you tried.

/Atic 

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Hi @Faisalxx135, Unlinking removes the link of where your progression, relink it back to the original account can restore it but don't always. There is no way for us to restore the progression for you. /Atic

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Hey, @Derpybassen  when it comes to Missing items, it's not something we can help with on the forums, and you need to reach out to our game advisors on EA support.

How to get in contact with EA support:

• https://help.ea.com/en/contact-us/
• https://twitter.com/EAHelp
• https://www.facebook.com/EAHelpHub/

/Atic

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Hey, @707Edge sorry to say but when it comes to Account issues, it's not something we can help with on the forums, and you need to reach out to our game advisors on EA support.

How to get in contact with EA support:
https://help.ea.com/en/contact-us/
https://twitter.com/EAHelp/Atic

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Hey, @switchwolf5  when it comes to Account issues, it's not something we can help with on the forums, and you need to reach out to our game advisors on EA support.

How to get in contact with EA support:

• https://help.ea.com/en/contact-us/
• https://twitter.com/EAHelp
• https://www.facebook.com/EAHelpHub/

/Atic

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Hey, @Kalyrtera  have you tried our connective guide and see if that helps? 

Let us know what you tried.

/Atic 

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This is on the older side of time, I'm closing this thread to stop it from being necroed.If you have any issues with APEX, please make a new topic about your problems and what kind of steps you have tried to solve them./Atic

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