February 13, 2020

NEW

Improved Reporting
In-game reporting has been improved and now temporarily mutes users who receive multiple unique reports over a short period of time. In order to report a user, right-click on their name in chat to bring up a drop-down menu and then select “Report”. Reporting a user sends a notice to customer service and also adds that user to your Ignore list.

COMBAT

• Passively summoned entities (such as the Custodian from Anima-Infused Keepsake) will no longer be created in the Rosenbrawl.

MISSIONS

• A New Contender - This mission is temporarily disabled while the Rosenbrawl Open Week is active, as it cannot be completed during the open week.

• A Match Made in Rosenbrawl

  • The Masked Woman’s Fire Manifestations now properly counter Freezing (Elite 4+).

  • It is no longer possible to delete the phone on tier 4.

  • At Elite 16+, the Masked Woman’s Freezing Manifestation is now even more Freezing.

Servers are back online.

The servers will come down for a Hotfix on February 13, at 19:00 GMT/ 14:00 PM EST/ 11:00 AM PST. (check this link to see when this is in your timezone). The downtime is estimated to take 2 hours.

## KNOWN ISSUE

• The boss fight in the new seasonal mission is affected by an issue at Elite 4 and up, making it significantly more difficult than intended. We are working on a fix; in the meantime, we recommend attempting the encounter at a lower difficulty.

NEW

Rosenbrawl Open Week
Too afraid to send that risky text? Tired of swiping right to no avail? Fret not! Rosenbaum will fix you right up…with a fix! An authentic Soulmate Machine has been left in the Rosenbrawl and is now accepting input from agents looking for a (sparring) partner! But why is it there in the first place…? Find out in a limited-time event accompanied by a new investigation mission! This limited-time event is available February 12 - February 19.

Emote Preview
You may now preview emotes before purchasing them through the Emote window. The future is now.

Dark Agartha Updates
A new boss makes it debut in Dark Agartha as of this update, as well as new potential ability/effect configurations for all existing bosses. Additionally, 25 new achievements have been added to Dark Agartha! Variety is the spice of life!

GENERAL

• Fixed a problem with AI target selection that caused some abilities to not be used in 1v1 combat, or against the tank when playing as a group.

• C...

The servers are back online!

ICYMI:

Rosenbrawl Open Week: February 12 - February 19

A Bouquet of Rosenbrawl

Starting February 12 through February 19, you’re invited to a special Rosenbrawl event!  All players level 15 or higher automatically get an invite to the free-for-all this week.  If you’ve never been, you’re in for a treat - this pocket dimension is accessible through the Tabula Rasa in London.  

Once there, you can choose between three types of boxing gloves (fast and loose, well-balanced, and heavy slugger) and enter a PvP free-for-all arena.  

boop-2020-02-05-15-20-263840×2160 2.02 MB

The newest attraction during the Open Week is a vintage Soulmate arcade machine you may use to find your true love! *Disclaimer: Satisfaction not guaranteed.*

Find a new investigation mission beside the arcade cabinet; embark on a task to uncover why the matchmaking machine would be in a pocket dimension in the first place.  🤔

If you search carefully, there might even be a new pet in it for you...!

boop-20...

Valentine’s Celebrations begin February 12 through the 26th!

Don’t miss out on your free claims:

• Envelope with a Valentine’s card - Free for all, 1 per character
• Sweet Leet Chocolates - Free for all, 1 per character
• Sealed Tin of Mint and Liquorice Valentine’s Candies - Free for all, 1 per character
• Nophex 30 Printer: Love Edition - Free for members, 1 per account

And the following seasonal items are available for sale in the shop:

• Phasefront Classic - Elmorado
• Cherubic Quiver
• Heart-Shaped Shades
• Play Costume - Naughty Underwear

Qi Qiao Jie has returned to the major cities, and has brought his gifts and delicious treats, for either yourself or a loved one. Claim these through the Item Store, or seek out this love-fueled Yutto.

Adrienne Lefebvre is someone who has dedicated her life to finding and fostering love wherever she goes, even in the war torn world of Rubi-Ka. During Valentine’s Celebrations, she will be returning to Borealis, giving everyone the opportunity to spread joy ...

The servers will come down for the Valentine’s Update on February 12, at 14:00 GMT/ 9:00 AM EST/ 6:00 AM PST. (check this link to see when this is in your timezone). The downtime is estimated to take 2 hours.

There will be a Valentine’s event this year. In fact, it starts tomorrow

Details to come later today.

The servers are back online. That went quicker than expected! Thanks for your patience!

The servers will come down for Server Hardware Maintenance on February 04, at 14:00 GMT/ 9:00 AM EDT/ 6:00 AM PDT. (check this link to see when this is in your timezone).

Please note this downtime is estimated to take 2 hours.

Steam should be back up now. Please try again!

Steam is down. Anyone using the Steam client may experience trouble connecting. Unfortunately there is nothing we can do but wait for the issue to clear up.

The servers are back online.

The servers will be restarted at 9:00 AM EST / 14:00 GMT ON January 30 2020. The servers are estimated to be down for one hour. Thank you for your patience.

Are you on Steam?

We’re aware of a couple short-term connectivity issues that affected our games recently. We’re looking into what happened and we apologize for the temporary inconvenience. Things should be fine as of this writing, although please contact us if anything else happens. Thank you!

There was a short-term connectivity outage that affected our games recently. We apologize for the inconvenience; the servers should be up as of this writing. Please let us know if the issues persist.