The servers will come down for a restart on December 10, at 14:00 GMT/ 9:00 AM EDT/ 6:00 AM PDT. (check this link to see when this is in your timezone). The downtime is estimated to take 1 hour.
Hey all,
I understand it’s frustrating and concerning to experience payment issues (on top of support wait times). We’re still working to address each ticket as they come in, in the order received.
While some billing/account issues may end up looking like they have the same end-result, the reasons and solutions for each issue must be investigated on a case-by-base basis and cannot be resolved in a public forum space like this.
That said, I’ll look into complaints from individual users and see what’s going on and what can be done. Thanks for your patience and support.
Read moreDrop me a DM and we can discuss this in more detail. Thanks! 
Thank you for the report - this is an issue we’re aware of and will have a placeholder workaround until the issue can be fully resolved. In the meantime, you may still purchase Funcom Points and GRACE Keys through the account website at https://register.funcom.com/. We apologize for the inconvenience.
Thank you for the report. Re-pinned thread in question for now.
Yes, you can check in on all current badges here: https://forums.funcom.com/badges
As for the original question, I honestly am not sure…will have to look into it, but that particular badge is hard-coded as far as I know and not something we can easily change.
Read moreTesting post. Forums have been up and down.
Cache Key gift is back! If you missed your claim yesterday there’ll be one waiting for you in Delivered Items.
There is an issue with the cache key claim so it’s been temporarily disabled. The gravity skates remain up for grabs, though. We’ll get the cache key gift back up tomorrow. Thanks!
We moved the claim to the shop. Please check under the ‘Rewards’ tab and scroll to the bottom.
As a thank-you for your patience, you all should have claims for two (2) Hoards of the Third Raider and two (2) Hoards of Blood waiting for you when you log on. You have 7 days to claim your gift. You may find your gifts under the “Rewards” section of the item shop (you’ll need to scroll down to see them).
Cheers everyone 
As a thank-you for waiting, everyone should have an extra Cache Key and a pair of Gravity Skates (sprint style) waiting for you in Delivered Items. You have 7 days from today to claim your gift.
Cheers everyone
The servers are back online, ahead of schedule. Thank you again for your patience!
The servers are back online, ahead of schedule. Thank you again for your patience!
The servers are back online, ahead of schedule. Thank you again for your patience!
The extended downtime is for hardware maintenance. Thanks for your patience!
We are performing extended maintenance on the servers on Thursday, November 14 beginning at 9:00 AM EST / 14:00 GMT / 15:00 CET. The servers are estimated to be unavailable for eight (8) hours. Please watch this topic for further updates. Thank you for your patience!
We are performing extended maintenance on the servers on Thursday, November 14 beginning at 9:00 AM EST / 14:00 GMT / 15:00 CET. The servers are estimated to be unavailable for eight (8) hours. Please watch this topic for further updates. Thank you for your patience!
We are performing extended maintenance on the servers on Thursday, November 14 beginning at 9:00 AM EST / 14:00 GMT / 15:00 CET. The servers are estimated to be unavailable for eight (8) hours. Please watch this topic for further updates. Thank you for your patience!
MoMPatchNotes1920×1080 616 KB
November 13, 2019
Patch Notes (version 1.02)
- Minor fixes and improvements to collision and geometry
- Minor fixes and improvements to various visual issues
- Minor fixes for voice lines triggering incorrectly
- Fixed taking phantom filth damage when walking through a door in Cave of Madness
- Weather conditions made more consistent throughout Trailblazer Alpha
- Cleaned up some issues with the Stalker
- Fixed a typo in someone’s scribbled notes. Because when your mind is being consumed by the void, you’d better be able to write everything clearly.