maybe it's on the wrong account, i play on Australian account. how do i send you the image?
Alright I guess I figured it out: the pet is redeemed on your NA account, and I'm guessing you're playing on your ASIA one. If you reach out to support, they may (or may not) be able to remove it from one and put it on the other. Can't promise it but it's worth a shot!
maybe it's on the wrong account, i play on Australian account. how do i send you the image?
You can use any hosting services you prefer like Imgur
CLOSED ID 119045668: Bonus code Updated 1 month ago
Hi again! I checked your account and the Phoenix is there. Can you check your hero forge's customization tab?
CLOSED ID 119045668: Bonus code Updated 1 month ago
Let me DM you.
I login every day, and play of course. But still not receive new pet
Mighty Mut is hanging out at the Gamescom booth right now. He will come to your account on August 27 when we launch 1.0.
they deleted mine in the last player wipe and customer support refuses to give it back
Hey /u/Kothek that doesn’t sound right. Could you DM me the ID for your ticket? I’ll check it out.
Fire bird - Phoenix
Actually The Ascendance is our special Trials pet and gives bonus XP. Early Access players will get Archmage Woodward, our bonus gold pet.
Ps: don’t forget to log in before August 25 to get Mighty Mut, one of our two Gamescom pets! He gives a speed bonus ;)
Cool, thanks! Grats on looming launch day too!
Thank yooouu <3
How do recieve the Might Mut? I logged in and nothing seems to be under my pets in the hero forge?
Sorry about that - clarified in the original comment!
Should we expect the pets to show up right away, or in a future build? I'm redeeming a code, but no pet.
Sorry that wasn’t clear - it will appear August 27 when we push 1.0.
Hey /u/Tyless ! Let me clarify this one so there's no confusion:
Everyone who logs in to Pagan Online between now and Saturday night will receive the Might Mut. He will appear in your game on August 27 when we release 1.0.
Everyone who plays at our booth at Gamescom will receive the Decimator pet (in a big goodie bag, alongside other nicenesses).
If you can't make it to Gamescom, make sure to check out for the #MightGloryClub hashtag on Twitter. We gave out a big chunk of codes to content creators so they could do Decimator giveaways ;)
Read more
https://youtu.be/95G8zLKsIn0
Actually to my surprise, Sasha read mine
We read everything. And I really mean everything.

Please note: if you are a winner, you will be required to come to the booth to pick up your prize. PETS If you try the game at the booth, you will get a gamescom exclusive in-game pet – Decimator, The Death of Worlds. Of course, not everyone can be there in person, so it’s only fair that if you log in to the game during the week, you too can grab a time-limited pet, the Mighty Mut! CO-OPERATION WITH SABATON The Swedish Pag... Read more
Have you tried verifying your game files?

- Unintended items from upcoming content have been removed. Sorry for the spoilers!
- We fixed an issue where the introduction movie caused crashes.
- The Knowledge shrine now gives potency points as intended.
- The mission "Vulture and Scavengers" has been fixed. Now spawning angry hordes as intended!
- Gauntlet chests now give loot, as they should.
- Seriously, sorry for the spoilers. We removed some exclusive Gamescom items from the game.
- Wolves have been undomesticated. Dameer’s "Feral Souls" ability now works as intended.
- We gave some visuals a coat of debugging paint. Act V: The Last of their Kind now displays as intended.
Balance
- Knowledge Shrine and Shroud Cage spawn chances have been increased!
- Rewards for endgame missions have been rebalanced. This adds a higher chance of getting better quality items.