Posts by Phx-Shae

Patch notes are in the oven and cooking! They will be coming your way soon :}

Just so everyone is aware, here is our response from a similar thread from u/Phx-Zalgus - PHX Design Director <3

The TLDR of the fix is, in addition to some tuning adjustments, we'll be guaranteeing that you receive the common for simply breaking the associated part. Your rares and epics will be dropped in addition to this baseline, at generally the same rates as you see today. We'll keep an eye on the hitboxes and see if we need a followup change after this one.

Hopefully when the change rolls out, you'll see an improvement to the targeted farming experience. I need those Shrowd Legs myself for my Hunger, so I'll be looking forward to it as well!

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Hey everyone! If you experienced this, please contact support to get your plat returned. We have a fix in for 0.8.3, so this will not happen in the future <3

Nalin8

I accidentally bought a dye pack in the store even though I own all of them. Submitted a ticket that probably won't get resolved until next month. Don't make the same mistake I made. I bet they won't even give me my platinum back.

If you accidentally made a duplicate purchase, we will refund your plat on the account. Support will be able to look into your purchase history to verify this <3

Hey! Sorry that this is happening to you. I am taking a look to see what is happening on our end.

I'll send you a DM and I will keep you informed of what is happening :}

Please be careful though: Some trios you own may still be listed in the store. Check your collection before you purchase!

heatobooty

Godhand fixed?

Edit: Nope apparently not. Why not just get rid of the thing if you can't fix it right now?

No one's going to take this game seriously if bugs like this stay for so long.

Godhand is fixed in 0.8.3. We are working on a quicker solution for handling exploits like this in the future <3

I am sooo late, but I had to comment how amazing these are <3

rcfox

Do you have an estimate on when it will be released?

I do not have date I can share at this time. We will announce it as soon as we can <3

This bug will be fixed in 0.8.3 <3

We are working on solutions to prevent exploits like this in the future.

Hey!

Thank you for taking the time to go into such great detail! This provided us with both constructive feedback and a great view of how this system makes you feel. We’ve been tracking this for a while and have a number of options on the table we’re considering for a future patch. We will update everyone when we have more news <3

Copied comment from OP's other post


Hey!

Thank you for taking the time to go into such great detail! This provided us with both constructive feedback and a great view of how this system makes you feel. We’ve been tracking this for a while and have a number of options on the table we’re considering for a future patch. We will update everyone when we have more news <3

az1001

Can you fix godhand

It will be fixed in patch 0.8.3 <3

the-mortyest-morty

Game is still totally broken for every console and PC on the NA servers. What's stopping you from using the method you used for AU/AS on the NA server? North America loves video games, you'd think fixing the NA server would be a higher priority because they're the game seems most popular in NA. So...might wanna fix both NA and AU/AS servers simultaneously.

They are not experiencing the same issue, so the same solution wouldn't work :}

For Asia, Australia, and South America:

We are going to disable flow to AU and AS for some users while we work with our server hosting partner to figure out what is going on with slow start up times. They will go to whatever region they have the next best ping to and it will result in them being able to match much quicker.

NA:

Servers should be working normally <3

Update 1:

We're are temporarily disabling flow to AU/AS so we can better work on this with our server hosting partner. Slayers in those areas will be moved to the region with the next best ping. Matchmaking times should improve.

Update 2:

US matchmaking should be back to normal.

If you're still experiencing slow matchmaking, please reply with your region, system, and how long you waited before finding a match or disconnecting. This will help us better track any additional problems.

Thanks!

Update 3:

We are continuing work with our server hosting partner to diagnose matchmaking slowness in Asia, Australia,...

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Hey! We have been tracking reports and are working towards identifying the cause and create a solution as quickly as possible of OCE and SEA <3

Live updates can be found on our Twitter!

Most recent update can be found here:

Slow Matchmaking

We've been tracking reports of slow matchmaking in Asia and Australia, and are currently working to identify the cause. As always, we'll update once we've made some progress and have more information to share. Thank you!

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Hey, we are investigating some issues! Can you tell me:
- What console you are on?
- What is your geographical location? (NA, OCE, SEA, etc)