Posts by EA_Blueberry

@NamelessHenchman 

Have you tried changing data centers after you timeout at the ready up screen? Your trace route starts to jump at hop 5 but since you're connecting to the California address it's expected to climb. I don't see any packet loss which is great.

Are you able to login to your router's admin panel and disable or enable IPv6 to see if you have improvement? Blueberry.png Read more

@NamelessHenchman 

I'm under the impression you've already tried the steps via the link below since you've reached out to your ISP, but it's worth a look just to make sure you've exhausted all options.

Basic Connection Troubleshooting

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

Blueberry.png Read more
Forum Streamline Icon: https://streamlinehq.com

@kmosig1997 

You can appeal a ban on your account by contacting Terms of Service here.

Increase account security by adding Login Verification to your account.

Here is how to do that: https://help.ea.com/en-us/help/account/origin-login-verification-information/

Stay and Play.png Read more

Hey all,


We're seeing some reports on this and taking notice, but it might be a program running in the background conflicting the Origin client. 

https://help.ea.com/en-us/help/origin/origin/programs-that-may-cause-conflicts-with-origin

We've also got some basic troubleshooting steps in the article below. Sometimes the most simplest things are overlooked though! Try rebooting your connection by unplugging the power to the modem/router for a few minutes.

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

Stay and Play.png Read more

Hey all,

Usually an error like that indicates an outdated video card driver. I'd double-check to make sure it's updated.

https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers

I searched "createtexture2d" in our Answers HQ and see there are some various posts on this. There could be a variety of things causing it, but this solution below seems to be working for a lot of PC players at the moment.

https://answers.ea.com/t5/Technical-Issues/Can-t-boot-the-game/td-p/7419224

[Edit - EA_Barry] - This may also help: https://answers.ea.com/t5/Technical-Issues/Create2DTexture-failed/m-p/7433051#M3682

Read more

Our team is aware of this and working on it. Thanks for the heads up!

Stay and Play.png

@Smithums144 

Can you upload a DxDiag for me so I can see your specs?

Stay and Play.png

@r0x0rf0x0r @Smithums144 

Are you able to change the in-game settings after updating to the latest build of Windows 10? Search "Windows Updates" in the desktop search bar to check for pending updates.

Stay and Play.png Read more

@r0x0rf0x0r 

Did you remove everything you had in the command line arguments? Right-clicking on the game in Origin and repairing it helps for UI errors like this most of the time.

Try a clean boot and then immediately launch Origin as administrator by right-clicking on the desktop shortcut. This way we can see if it's some third party program conflicting with the game.

How to Clean Boot your PC

https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

Stay and Play.png Read more

Can you try a clean boot and then immediately launch Origin as administrator to see if it's a program running in the background causing the issue?

How to Clean Boot your PC

https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

Stay and Play.png Read more

@B3A5T_Callion 

Can you try going into training mode first before going into other modes? Another player posted a while back that helped fix the latency issue. I just want to know if that actually works for you so we can notify the team.

Can you upload DxDiag and UO Trace for me? Do you play on  WiFi connection or is your PC wired in?

How to Pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

UO Trace

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

Stay and Play.png Read more

@B3A5T_Callion 

Other than that gold armor right after the drop, everything else was tough to watch. Let's see what we can do to really fix that connectivity issue. 

Check out these steps:
  1. It's possible Killer Control Center could be playing a factor. Check out this post which helped fix rubberbanding and lag for players.
  2. Log into your router's admin panel (instructions are on the router itself most of the time). Check to see if there is a firmware update.
  3. Open the ports listed for Apex Legends: https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/
  4. Check for pending Windows Updates. Search "Windows Updates" in the desktop search bar to check for pending updates.
  5. Right-click on the game in Origin and select "Repair."
  6. Launch the game and let us know what happens.

We have some additional steps below in the article which I'm sure you've taken a look at since you've went to the extent of changing your DNS. Hope this helps!

Basic Connection Troubleshooting

ht...

Read more

This is a fair Quality of Life submission. Would be nice to be able to ping a further specific respawn point so your random squad member doesn't go for the closest one while 3 other squads are battling it out nearby. Wondering

Blueberry.png

@VeryRareSensei 

If you're down to troubleshoot let us know what platform you play on. It's very possible some quick minor tweaks can help correct the connection link to Apex Legends. I've experienced lag for a specific game before while others were fine, but after rebooting the network and console I created a fresh connection link with my network and the EA servers which in turn repaired the hiccups from the last link.

Let us know of any steps you may have tried too. A perfect example is here how some changes on the router side will fix connectivity issues. We're aware of code:leaf/net like related errors and those are being investigated, but if you're getting disconnected in every game there's something wrong we need to fix.

It's possible a router could have a firmware update and closed off ports for Apex Legends that need to be re-opened. We have them listed here for reference. 

Blueberry.png Read more

@Ledeapth  Was there anything specific you did that worked not listed here that @tradiepie could find useful?

Stay and Play.png

@Ledeapth 

That could sounds anti-virus related. See if the game launches after adding Origin and Apex Legends to your anti-virus exception list. Running Origin as administrator can help get around permission issues, too. 

Deleting the Origin client and re-installing the latest version could help too. 

Did you recently install some new software or hardware on your PC in the last week?

Stay and Play.png Read more

Do you know if the sound cuts out if you use a different headset, such as the standard Xbox One headset just to determine whether it might be related to that specific type of hardware for our game? 

I know it's not ideal but a reinstall of the game could be worth a shot if you have some time to do that real quick.  Blueberry.png

@Eman3848 


@Eman3848 wrote:

Just an update, I was able to get it to work. For the moment, you have to use an EA account that has been linked to your Xbox account in the past. I was able to do this when I found my old EA account. If you have not owned an EA game before, I’m sure they’ll fix this problem soon, because there is still a month to get the prime pack.



If you never played an EA account before on the Xbox Gamertag it should prompt you to create an account when you load up the EA game.

A broader explanation can be found in the link below.

https://answers.ea.com/t5/Technical-Issues/How-to-access-EA-login-through-the-xbox-version-of-APEX-L...

Stay and Play.png Read more

@qlutamine 

How much space do you have available on your hard drive?

Is your PS4 connected to a power surge or directly into the outlet, is your PS4 dusty and in an open space with enough ventilation?

Do you get this error when you try to launch the game from a different PSN ID profile?

Try restoring the license 

Stay and Play.png Read more

Glad you received your coins. Some of the purchases might be delayed if there is a high volume of players hitting the store all at once or due to potential service issues. 

If restarting the console/PC doesn't push the transaction through for you, please reach out to our Live-Support team and they'll do what they can to place them on the account. 

Click here to contact an EA Advisor

If you purchased them on Xbox or PlayStation, we recommend checking their service status to make sure they aren't experiencing any service issues at the time of the purchase which can cause delays. Double-check your purchase history too to ensure the transaction shows as completed.

Xbox Status

https://support.xbox.com/en-US/xbox-live-status

PlayStation Status

https://status.playstation.com/en-US/

/Blueberry
-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their resp... Read more