The fix looks like it addressed the issue and players are able to get back into the game. If you are still having issues, reboot your client and you should be able to get back into the game.
UPDATE: We deployed a server fix to address the login issues. This may take up to an hour to roll out to your specific server but you should be login in sooner than that if you are experiencing the login issue.We know that this is during Territory Wars and will need some time to determine the impact of this issue.
Going to close this thread for now. We will still work through as many of the questions as we can and I will get them posted in here as soon as I can
Responses from the team are starting to roll in! They will be running through this thread throughout the Q&A and grabbing questions
TOPIC: Quality of LifeQ: Can we get a "sort by level" filter for selling mods?
[list]
[*] A: 154M - This is a QoL feature that just missed the cut with our next update. We'll get it in in the future.
[/list] Q: Can you add more Loadouts? The more character we get and the more TBs we have, the more Loadouts are needed. I would even like to have a Loadout for some toons for GA, but I don't have enough space for it.
[list]
[*] A: 154M - This is a QoL item in the backlog. Similar to some of the graphical improvements, we'll have to make sure that this doesn't hurt our performance.
[/list] Q: Will there ever be a way to organize our gear farms? Perhaps a gear button to replace the train button in the characters menu where players could "favorite" certain gear pieces to quickly farm the gear they need instead of clicking on a character where we can only see the current gear levels needed pieces?
[list]
[*] A: 154M - This is a great QoL ask - I'm interested in seeing how people use & react to what is... Read more
[list]
[*] A: 154M - This is a QoL feature that just missed the cut with our next update. We'll get it in in the future.
[/list] Q: Can you add more Loadouts? The more character we get and the more TBs we have, the more Loadouts are needed. I would even like to have a Loadout for some toons for GA, but I don't have enough space for it.
[list]
[*] A: 154M - This is a QoL item in the backlog. Similar to some of the graphical improvements, we'll have to make sure that this doesn't hurt our performance.
[/list] Q: Will there ever be a way to organize our gear farms? Perhaps a gear button to replace the train button in the characters menu where players could "favorite" certain gear pieces to quickly farm the gear they need instead of clicking on a character where we can only see the current gear levels needed pieces?
[list]
[*] A: 154M - This is a great QoL ask - I'm interested in seeing how people use & react to what is... Read more
TOPIC: EventsQ: Have you ever thought to introduce the possibility to challenge your friends in pvp matches without rewards?
[list]
[*] A: 154M - Yes - we've talked about why we haven't done this in the past but continue to listen to community asks for a mode like this. For now we are focused on features and game modes that really feed back into building out & perfecting the player's collection, as well as direct QoL improvements and enhancements to existing features that players are enjoying.
[/list] Q: Do you have any plans for new PVE game modes after light side Geonosis territory battles?
[list]
[*] A: 154M - Yes!
[/list] Q: Are there any future plans for a new game mode to do with vehicles (like ships but land vehicles like at-st, at-at etc)
[list]
[*] A: 154M - Also yes!
[/list] Q: Is the difficulty of Malak Event, DS vs LS, intentionally designed?
[list]
[*] A: Tophat - It's an interesting quesiton. We would say that the experience of each is purposefully designed and the difficulty was a ... Read more
[list]
[*] A: 154M - Yes - we've talked about why we haven't done this in the past but continue to listen to community asks for a mode like this. For now we are focused on features and game modes that really feed back into building out & perfecting the player's collection, as well as direct QoL improvements and enhancements to existing features that players are enjoying.
[/list] Q: Do you have any plans for new PVE game modes after light side Geonosis territory battles?
[list]
[*] A: 154M - Yes!
[/list] Q: Are there any future plans for a new game mode to do with vehicles (like ships but land vehicles like at-st, at-at etc)
[list]
[*] A: 154M - Also yes!
[/list] Q: Is the difficulty of Malak Event, DS vs LS, intentionally designed?
[list]
[*] A: Tophat - It's an interesting quesiton. We would say that the experience of each is purposefully designed and the difficulty was a ... Read more
TOPIC: Characters and ShipsQ: Will u be creating squadrons for fleet so we can better organize our fleets for TW, TB and hopefully GAC?
[list]
[*] A: 154M - This was right below filtering Mods by level in terms of a QoL item that didn't make the cut. We have some cool new ship content coming out and will get to this in a future update - sorry we can't give a specific date.
[/list] Q: Why doesn't Visas Marr have an Old Republic tag?
[list]
[*] A: Tophat - Our read on Visas Marr is that she's not really affiliated with the Old Republic. She's kind of an independent operator (spoilers) after the death of Darth Nihilus.
[/list] Q: Where do you see the Tusken Raider faction fitting in moving forward? I imagine they would play a role in some sort of Anakin's journey to the dark side..maybe..has this come up in any discussions?
[list]
[*] A: Tophat - The Tuskens are an interesting case because in many ways, from a purely game design perspective, they're a lot like the Geonosians. People know them, pe... Read more
[list]
[*] A: 154M - This was right below filtering Mods by level in terms of a QoL item that didn't make the cut. We have some cool new ship content coming out and will get to this in a future update - sorry we can't give a specific date.
[/list] Q: Why doesn't Visas Marr have an Old Republic tag?
[list]
[*] A: Tophat - Our read on Visas Marr is that she's not really affiliated with the Old Republic. She's kind of an independent operator (spoilers) after the death of Darth Nihilus.
[/list] Q: Where do you see the Tusken Raider faction fitting in moving forward? I imagine they would play a role in some sort of Anakin's journey to the dark side..maybe..has this come up in any discussions?
[list]
[*] A: Tophat - The Tuskens are an interesting case because in many ways, from a purely game design perspective, they're a lot like the Geonosians. People know them, pe... Read more
TOPIC: Grand Arena ChampionshipsQ: Are there any plans for Grand Arena players to see/review the team that defeated their team? This would help players to improve for future matches
[list]
[*] A: Tophat - Absolutely. In our most recent State of the Galaxy we talked about this specifically. Building out the system entirely is a bit of a lift (to do quickly), so as an intermediate step we're in the process of seeing what it would take for us to host the information on SWGOH.GG. We've gotten some feedback about players being worried about their counters being exposed, so we're trying to figure out when do we surface the info, do we link it to swgoh.gg accounts, etc? This conversation is in its VERY VERY EARLY STAGES. We don't have any firm idea of what all this looks like other than what we talked about in the State of the Galaxy. Our hope is that we have something more tactical/real that we can share in the next State of the Galaxy.
[/list] Q: What are you doing about cheating in Grand Aren... Read more
[list]
[*] A: Tophat - Absolutely. In our most recent State of the Galaxy we talked about this specifically. Building out the system entirely is a bit of a lift (to do quickly), so as an intermediate step we're in the process of seeing what it would take for us to host the information on SWGOH.GG. We've gotten some feedback about players being worried about their counters being exposed, so we're trying to figure out when do we surface the info, do we link it to swgoh.gg accounts, etc? This conversation is in its VERY VERY EARLY STAGES. We don't have any firm idea of what all this looks like other than what we talked about in the State of the Galaxy. Our hope is that we have something more tactical/real that we can share in the next State of the Galaxy.
[/list] Q: What are you doing about cheating in Grand Aren... Read more
TOPIC: RelicsQ: As a new player it is more than concerning to see this game trending toward more "gear grinding". I can barely get a character to gear 12, much less gear 13, and I'm worried that when future content comes I won't be able to even play it because of the power level required. So my question is will future content and game modes keep this in mind to allow new players some breathing room instead feeling like I'm trapped at the bottom of a metaphorical hole of gear grinding just to always be behind?
[list]
[*] A: 154M - One of our goals with Relics is to build a more sustainable system and a more enduring veteran player chase, precisely so that we have the flexibility to spend some time over the next few months making the game more accessible to new players. See below for some more details on this.
[/list] Q: Are you planning on any catch up mechanics for new players?
[list]
[*] A: 154M - We're now working on a big push to make sure that new players have much clearer goals and vis... Read more
[list]
[*] A: 154M - One of our goals with Relics is to build a more sustainable system and a more enduring veteran player chase, precisely so that we have the flexibility to spend some time over the next few months making the game more accessible to new players. See below for some more details on this.
[/list] Q: Are you planning on any catch up mechanics for new players?
[list]
[*] A: 154M - We're now working on a big push to make sure that new players have much clearer goals and vis... Read more
TOPIC: General QuestionsQ: Are there any plans to change the picture of the loading screen? We've had the same one for a while.
[list]
[*] A: Erik - Stay tuned. We're working on a new one that will release later this year. It looks pretty good so far.
[/list] Q: Will you ever add lego star wars characters to swgoh?
[list]
[*] A: Erik - Interesting idea. EA doesn't work on the Lego Star Wars products, and it seems pretty far off-theme, so while I try to avoid saying "never", this seems pretty unlikely.
[/list] Q: During times of major releases or Road Ahead releases, would the Dev Team ever consider running short livestreams in conjunction to show us new things or help address any questions or concerns that may come up with future updates?
[list]
[*] A: Erik - This is an ambition we've been building up to for a while. We've been doing a lot of work lately to rework the schedule, deliver more frequent and digestible communications, and deliver on the commitments we've already made. Ultimately, I... Read more
[list]
[*] A: Erik - Stay tuned. We're working on a new one that will release later this year. It looks pretty good so far.
[/list] Q: Will you ever add lego star wars characters to swgoh?
[list]
[*] A: Erik - Interesting idea. EA doesn't work on the Lego Star Wars products, and it seems pretty far off-theme, so while I try to avoid saying "never", this seems pretty unlikely.
[/list] Q: During times of major releases or Road Ahead releases, would the Dev Team ever consider running short livestreams in conjunction to show us new things or help address any questions or concerns that may come up with future updates?
[list]
[*] A: Erik - This is an ambition we've been building up to for a while. We've been doing a lot of work lately to rework the schedule, deliver more frequent and digestible communications, and deliver on the commitments we've already made. Ultimately, I... Read more
Server Update Complete
Kyno is correct. PvE and Player owned units are separate units. The animations were updated but if you tap their abilities you can see that they have not changed.
Server Update Complete
The server release this morning caused a small number of players to be unable to login. We have fixed the issue and have restarted the server update. Once fully deployed, this will address any remaining players who are affected.
Hi folks, as mentioned above, there are some confusing parts of the UI, (such as earning feats and being placed in a division automatically) that may cause players to think they joined. Please post your Ally Code for us to investigate further if you believe that you did join but are not able to participate in Grand Arena Championship
I've flagged this for the dev team and we are investigating what could cause this issue. So far we have had difficulty replicating it internally but more testing to come. Please post any additional info related to this issue here or AnswersHQ
Do you have his ticket number or ally code for me to investigate? Please also include the screenshot here if possible
Server update is complete
UPDATE: 8/16 2PM PacificThe Android login issue is now reporting resolved on all servers. Thank you again for your patience. This issue has impacted some game aspects and compensations have been noted in THIS POST Regarding Grand Arena Championship: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/212070/ Please go there for more information.See you on the Holotables!
UPDATE: 8/16 1:40 PSTWe're getting reports of the Google Login issues being resolved world wide as servers get updated. Players should be able to re-join the game over the next few hours. We will post final updates here as we see completion of fixes.Thank you all for your patience and support!