2 million skill point have been added now to 368 characters on Singularity.

Yes, most crashes are automatically sent to us. We also experienced those crashes with our accounts.

Hi
There are a number of options we’re currently looking at. Rest assured, Mac is on our radar still and investigations on how we’ll be supporting it in the future are happening as we speak.

As soon as we have something more solid to share, we will

Hi

Are all the client settings on lowest? I’d also try turning on “Run clients with DX9” in the launcher settings, although it should default to this.

Does changing the resolution / window mode change anything? Is the MacBook plugged into a power outlet? I know that Wine sometimes struggles when any sort of power saving kicks in.

This is going to be really difficult for us to debug. Officially we only support 10.13 and higher, and I don’t think we have any Macs going back to 2011 or machines that have older versions of MacOS on.

What’s the ticket number?

Everything has returned to the normal levels and Pilots can safely continue their adventure. If you have lost a ship due to the emergency restart, please reach out to our heroes from the customer support department who will be able to assist you with a reimbursement.

We are going to continue monitoring the situation. Please do let us know if you are experiencing any further issues. Thank you o7

Some of the health graphs are still not where we would want them to be. Our team is investigating the cause and working on stabilizing the situation. Thanks for being patient, everyone.

Please contact our customer support who will be able to compensate the assets lost due to server stability issues.

To request reimbursement of a lost ship, please file a support ticket (F12 => Help Center) with the necessary information.

Tranquility has now been brought back online and is accepting connections. Not everything seems to be in the clear just yet, so please proceed with caution.

That’s a negative.

UPDATES:

21:35
Everything has returned to the normal levels and Pilots can safely continue their adventure. If you have lost a ship due to the emergency restart, please reach out to our heroes from the customer support department who will be able to assist you with a reimbursement.

We are going to continue monitoring the situation. Please do let us know if you are experiencing any further issues. Thank you o7

21:20
Some of the health graphs are still not where we would want them to be. Our team is investigating the cause and working on stabilizing the situation. Thanks for being patient, everyone.

21:06
Tranquility has now been brought back online and is accepting connections. Not everything seems to be in the clear just yet, so please proceed with caution.

Hello everyone,

Tranquility nodes have experienced an issue and we had to issue an emergency shutdown. The server is now back online and we are closely monitoring the health of Tranquility before letting everyone back in.

I apologize for this inconvenience and will keep you updated in this thread on how things are going.

Work is still happening in the background, but I don’t want to put a date on DX12 yet. While it’s always nice to be able to tell players when to expect a feature, this is one of the low-level parts of EVE that needs special attention. I want to be upfront and say that it may even ship next year. When we deliver it, it must have tangible benefits to users and work with all our existing content.

Hilmar has touched on some of the work we are doing internally in a recent Twitch stream, and there is another tonight. In short: We’re working on some of the lowest level, core parts of EVE, with code that has largely remained untouched for a very long time. This includes compilation of the client, window management, the networking stack and rendering. We want to ensure that we have a solid foundation for EVE going into the 3rd decade, and DX12 is certainl...

Hi

I’m not part of the launcher team, but I’ve just looked at the patch notes for the beta. This makes reference to a possible fix for this.

If it’s causing a serious issue then consider opting into the latest beta for the launcher.

Hi

I know the black screen issue is very frustrating. We’ve been investigating it and have found a number of defects that could be causing it, some which almost looked the same, but turned out to have vastly different causes.

We’ve worked with a few players on a set of steps that helped them get back into the game.

Make sure you’re running the latest patch for your OS. There were important driver updates deployed by Apple for AMD based graphics cards a few months ago.

Remove the existing EVE install first. This will be in a path similar to
~/Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP

Failure to remove the existing install means the black screen issue may continue.

Reinstall EVE, but turn on the ‘Download the full EVE Game client’ option inside the launcher.

Once downloaded, run the game. You may see a black screen with a spinning circle at the bottom left. Press escape and this will be bypassed.

This should land you at the character selection scr...

Hey there, just wanted you to know this has been seen.

I’m passing this along as feedback to the relevant teams.