Note: availability outside of North America may take a few moments to kick in!

EDIT: (10:17pm Pacific) - We're global!

Hi all,

We've deployed an update. Thank you for your patience today as we worked through these issues!

Bug fixes:

• Players outside of North America can now download and play Crucible.
• Players will now be properly directed to their nearest datacenter.
• Fixed a bug that kept the tutorial game mode selected even after the tutorial has been completed. Players who complete the tutorial will now see the Heart of the Hives mode automatically selected after completing the tutorial.
• Fixed a bug that prevented players from receiving unlock notifications for purchases.
• Fixed an occasional server crash.

Thank you for this thoughtful and extensive feedback! I'm glad you were able to get in.

A few notes: We're working on performance and will continue to improve the game over time. Voice and text chat is a very high priority for us. There will be servers in Korea once we're able to unlock the game for non-NA regions. We're also going to be adding support for other languages.

Thanks for the feedback!

Our services team is working hard resolving a technical issue that's preventing us from launching outside of NA. Sorry about the wait.

toxicity18241

Sigh, 10 hours of QA and the devs still have no idea what could be causing an authentication issue....and still give the generic response of non-NA regions.

Have they stopped to even ask any of us ANY questions? How about give them a -t trace to their servers, how about a wireshark log to their server? Nothing. This is shocking.

OK I looked up this issue for you. Our team's working on it. Please try making sure your system clock is properly sync'd, it can cause a false timeout.

My tip for newcomers: As Kirri or Tosca, use your Q to protect the heart capturer when they're halfway through capturing rather than at the beginning, so that you can make sure it lasts until the end.

This is a known bug that we're tracking now. Sorry I know how terrible it feels to be in a game like this, on both sides. We're fixing it as soon as we can. Thanks for your patience.

We haven't been able to launch services for non-NA regions. Sorry about the wait, we're working on getting them up as soon as we can.

Rektw

Still getting fatal error and can't login.

If you're outside of NA, it's probably because technical problems have prevented us from launching those regions yet. We're fixing it as fast as we can. Otherwise, you should be able to login, so contact customer support: https://www.amazongames.com/en-us/support/crucible/gm2jabmmw4qrh449/contact-us

These thoughts are wonderful, thanks! Appreciate the time taken to type them out.

For the free pass, you should be able to unlock each one without two or three games. You can get between 6 and 9 stars per day, so you'll be able to reach each free tier every few days. You should be able to hit level 3 tomorrow when you finish your next daily mission, and unlock a new free tier approximately every four days of play if you get all your daily missions each day.

We're still tuning these numbers in, so thanks for your patience. Your feedback here will help me improve it.

And don't forget that during the launch period every player gets 1000 free credits for logging in for the first time, which you can use to purchase the battle pass at 950 credits.

Useful!

Voice and text chat are a high priority for us. In the meantime there are voice channels in the official discord that you're welcome to use :)

Thanks for being positive! :)

Sorry, I know these games feel terrible to play for both sides. We're tracking this issue, it's a top priority for us to get it resolved.

Sorry about this, I know these games feel terrible. We're tracking this issue, it's a top priority for us to resolve.

NA should be available now. We have additional problem solving to do to resolve the issues with other regions, but we have top people working on it. Sorry for the wait and thanks for your patience! :)

Thanks for taking the time to write this up. You make some good points. Chat and voice is a top priority for us, we're working on getting it out as soon as we can.

Hammer_and_Sheild

Do you know any reason as to why I keep getting a fatal error Error_Reconnect_Timeout? My specs are fine, I added an FPS cap, I redownloaded the game twice, I verified the game files, I've made it so firewall won't mess with it, what more can I do?

Sorry I'm not aware of that issue. Contact customer support. https://www.amazongames.com/en-us/support/crucible/gm2jabmmw4qrh449/contact-us

dbcfd

I tried reinstalling, after reinstall, same thing, local file validation was fine. I was not able to log in ever though.

Sorry I'm out of ideas. You'll have to contact customer support. https://www.amazongames.com/en-us/support/crucible/gm2jabmmw4qrh449/contact-us

Thanks for your patience with this. As a heads-up, we're posting updates to our Twitter and in our Discord. Download outside of NA is still not available as of 3pm Pacific, but it's our top priority.