Correct. We had a bug, and we’ve now hotfixed it.
We’re working to address the issue for players who already opened it.
Thank you!
This thread was added on July 16, 2019, with posts from Kaivax.
The hotfix for this is now live.
About five minutes ago, we deployed a fix for the reward side of this. Players who opened their PvP cache earlier should log out and then log back into WoW to trigger the fix.
Thank you!