If you’re missing your Theros basic lands, you’ll get them next week!

I reviewed the posts that were removed, and it looks like they were removed for breaking rule 3 of the Code of Conduct. Please treat other forum members respectfully. 🙂

@Keovar:

@WotC_Lexie:

Then reply back and say that your issue was not resolved, please. Perhaps they pushed a fix and left it at that. Hopefully that’s the case. If it isn’t fixed, send me a DM with your username# that you gave them, and I’ll ask support about your ticket.

It did just get fixed, thank you.

I will pass along your thanks to our support team. 🙂

@Quorlox:

@Quorlox:

My Mastery Pass+ package that I purchased is still locked, although it says it will be available 1/16.

This issue was resolved; thanks!

Glad we could get it solved. 🙂

@Keovar:

@WotC_Lexie:

You said that your issue was a black screen, so I gave an answer based off of THAT specific issue. Now that I know what you actually submitted your ticket for, you probably got that response due to the category it was submitted under.

Please submit your ticket under “Order Issues”. Our support team will look into your account, and correct it. You may have to wait a bit for support to respond since they answer tickets in the order they receive them. Our support team are an awesome bunch that genuinely want to help you. 🙂

I didn't say that was my issue, I was commenting on your claim that restarting was going to return things to normal. It used to do so with the old disconnects, but restarting with the recent disconnects results in a failed game launch. You get the background of the 'waiting on opponent' screen with the timer counting up, but the player avatars never appear and it never returns you to the match you were in. After about 30 minutes when t...

@Armoreddemon#30490:

@WotC_Lexie: I have restarted it several times. It's been like this for a couple weeks now, no quest advancement, no mastery advancement.
This is the kind of issue that if it doesn't get resolved soon, im out - uninstall and never come back.

If it has been this long, please contact support and let them know. We need to look into your account to see what is happening.

You will get them next week! Don’t worry.

@VonBek#21677:

Unable to select/craft THB basic lands.

Any ETA on these since the art assets etc are obviously in game and available.

Yes folks, I know it's not a biggy but I like the new basics with the chains in them. ;)

Next week!

@Keovar:

@WotC_Lexie:

@Keovar:

@WotC_Lexie:

You can be upset without insulting people. We have been posting regular updates on the status page (which feeds to our Twitter account as well). As of now, restart your client, and things should be back to normal! :slightly_smiling_face:
Someone WILL respond to your support ticket, but it will not be an instant reply. As you can imagine our support team has a lot of tickets to go through right now. Please give them a while to reply as tickets are answered in they order they are received.

Restarting doesn't return things to normal, it results in 30 minutes of a waiting screen.

I submitted a ticket and just got a useless form letter telling me to message back if the issue wasn't resolved by the 17th. My original message was sent this morning and the form letter was sent 2 hours later. Swinging support tickets with useless form letters is insulting, so it's no wonder that the customers you're doing that to ar...

@Karen92#23718:

@Loon93#82277:

@Karen92#23718:

@WotC_Lexie:

I'd like to send some pack codes to the winner as well! :grinning:

https://company.wizards.com/legal/code-conduct

7. Do not advertise in Magic Online. This includes: Advertising player-run tournaments;

Good thing this is Magic Arena and not Magic Online then, isn't it! They are two distinct games.

"To that end, we have created this Code of Conduct to govern how members of the Wizards community interact with one another. You, as a member of the Wizards community and as someone who visits our websites (collectively, the "Websites") or engages with our games, organized play programs, online and offline communities, forums, contests, and promotions (collectively, the “Services”), agree to abide by this Code of Conduct, the Terms of Use, the Privacy Policy, and any additional policies distributed by Wizards."

our games, organize play programs, online and offline communities, forums, contests, an...

@Armoreddemon#30490:

Anyone else having issues with quests not advancing etc?

This may be a visual error, it’s hard to say without more details. Have you tried restarting your client?

@Giocher:

@WotC_Lexie:

We are currently addressing the in-game disconnects, and are disabling matchmaking temporarily for current players. Please restart your client to continue matchmaking. We will continue to monitor the situation.

i know it is lower priority than the disconnects, but are you also working on the new basic lands from theros not showing up for some people?

You'll get them next week. :grinning:

@damianvc31:

@WotC_Lexie:

Update: We're aware that disconnects are still happening, and are still working on that fix.
ALSO, basic forum etiquette still applies no matter how frustrated you are. Please be descent to others... Yes, even employees. There is zero need for insults.

I see no reason to insult, but there's reason to be heavily upset when the game is allowing us to put money on it, play it, and then lose that money due to these bugs while here's no news about it in half a day. After registering a ticket nobody responds.
It would be nice if anyone from the company would at least announce what is gonna happen with all the lost currency after the game is fixed.

You can be upset without insulting people. We have been posting regular updates on the status page (which feeds to our Twitter account as well). As of now, restart your client, and things should be back to normal! :slightly_smiling_face:

Someone WILL respond to your support ticket, but it will not be an instant...

@KingArrudar#10084:

I opened 20+ packs yesterday, and all I got was a single mythic wildcard.
WOTC decreased the amount of stuff you get from mastery passes.
did they decrease the chance of opening a mythic card in packs?

We have not adjusted drop rates. Please check out our promo page for more info!

We are currently addressing the in-game disconnects, and are disabling matchmaking temporarily for current players. Please restart your client to continue matchmaking. We will continue to monitor the situation.

@JLL-Kerouac#76573:

@WotC_Lexie:

Update: We're aware that disconnects are still happening, and are still working on that fix.
ALSO, basic forum etiquette still applies no matter how frustrated you are. Please be descent to others... Yes, even employees. There is zero need for insults.

Thank you for the Update. I guess you will update it here, when it's "save" to play again? Or where is the best/fastest source to see that the issue is fixed?

The status page (link at the top of this page) will have the latest and greatest information. Our Twitter (MTG_Arena) is also a good source of info.

@Captain_Blade:

@WotC_Lexie:

Update: We're aware that disconnects are still happening, and are still working on that fix.
ALSO, basic forum etiquette still applies no matter how frustrated you are. Please be descent to others... Yes, even employees. There is zero need for insults.

Thanks for the update. I hope the WOTC team can get it fixed asap, and thanks also for their hard work in trying to resolve the issues. While it is regrettable there are problems at the time of the new set release again, these things do happen.

Thank you for being patient and understanding. :slightly_smiling_face:

Update: We're aware that disconnects are still happening, and are still working on that fix.

ALSO, basic forum etiquette still applies no matter how frustrated you are. Please be descent to others... Yes, even employees. There is zero need for insults.

@Firespirit85:

Hi [[58194,users]]
I tried to open a ticket on the support website about all my game having issue in my sealed event. But when i click the submit button at the end of the page, the page reload with an error saying " Please select a ticket form and try again."
did i do something wrong?
Thanks

It may be because you didn’t fill out a necessary box? I’ve never encountered that before. It also may be super busy right now. Please wait a bit, try again, and let me know if it goes through

@ZAM89:

Got frozen out of a match. It started out by being slow and buggy. The animation for the land being played froze, but the game still kinda worked. I tried re-connecting and it took a few minutes to reconnect. When it put me back in the match it had timed me out of my turn. I guess my opponent was having similar problems because it eventually timed him or her out of their turn too, without any actions being taken. I tried to play a creature when it got back to me, which froze the game again. I tried to wait it out to see what would happen. The timer ran out but nothing happened for a good while. Then the game realized something was wrong and tried to re connect me. 15 minutes later it finally took me back to the home screen and I had a loss on my record. Totally sucks. I got some awesome pulls in my sealed pack and I was all in to go 7-0 in the event. Not anymore. I’m not playing any more tonight until the servers are under control. I don’t like losing matches through no fault ...