@Holgman:

These problems can be seen every day at any MTG-Youtuber: jerking, hanging when laying cards, various disconnections, problems to select the blocker, etc., etc., etc. Many of these youtubers also complain openly in their videos about these bugs and the generally bad performance of the game.

These people earn some of their livelihood with these videos. They will all have bad hardware and a bad Internet connection?

I don`t think so.

But it is, as it always is, the customer / player is to blame.

In no way did I blame the player. I am saying that said player needs to submit a detailed bug report so we can try to see what is happening. Unfortunately just stating “your game is lagging you need to fix it” doesn’t help us actually diagnose the problem/possibly fix it.

@phlegm#16279:

I would have the devs check the 900 series GeForce cards, i.e. 980Ti. There's a leak of some sort, in that the player avatars (as you're matched) start to stutter. You can also see this in the transitions for deck building.
This is remedied by a restart of the client.
There was a late-August driver update from nVidia which I applied, but no change.
I'm specific about the GPU reference because some folks don't have the issue, even with lower end rigs. They may have a 20x series card.

Very interesting! I was running a 970 with no performance issues, but I may be an outlier. I'll bring it up to the devs. Thanks for the suggestion!

@MIRBABOP#38245:

@WotC_Lexie:

@MIRBABOP#38245:

I too have experienced nothing but increased lag with each new set.
When I first started playing MTGA it was pretty smooth but now it is extreme lag all of the time. This is not my PC or internet connection, it is your game. Stop being so cheap and fix the issues WoTC.

Again, performance issues are VERY hard to pinpoint/reproduce. Please report them so we can look into it and be as specific as you can. Saying "my performance is worse, fix the issues" doesn't tell us anything.

Yes, but the fact that the lag seems to increase with each new addition should give you all a heads up that your server is too bogged down with crap and should give you an idea of what to look for.
Listen to the players, read between the lines and the answer will come.
Ignore the obvious and the issues will increase.

Unfortunately "new update, more problems" doesn't tell us much and performance issues are hard to reproduce. A problem you are ...

@redshift#94302:

@WotC_Lexie:

@napoearth#61898:

@napoearth#61898:

@napoearth#61898:

Right now I just attacked with lethal on my final win for the Brawl event and the game ran MY rope down and is just sitting there with an orange haze.
I don't know if the game is lagging, my opponent went AFK or I disconnected. Thanks a lot.

It's just sitting at the end of the first rope and no doing anything else. I wish this game would have a way to tell if I am the one that disconnected or what just happened.
I can interact on my side fine, but my guys refuse to finish the attack.

I just tried to send a report and after typing everything and adding the log and a screenshot, the site won't let me log in. I click the link and it gives me a pop up that is nothing but a black screen.
Nice job.

My internet browser has been doing that lately (I have to close out of all browser windows for things to go back to normal). That doesn't sound...

@redshift#94302:

There's a new sound loop. If you take close to full time during sideboard, the roping sound will start playing and doesn't go away when you click done. You'll have to finish the match and then restart the client to fix it.
Another bug: sometimes, some cards show a smaller font card name.
Experiencing performance drops more often as well, which also only get fixed by restarting the client.
Hopefully a small patch will fix these things soon.

Report these via our support link, please! (or these bugs may have been already reported there)

@napoearth#61898:

@napoearth#61898:

@napoearth#61898:

Right now I just attacked with lethal on my final win for the Brawl event and the game ran MY rope down and is just sitting there with an orange haze.
I don't know if the game is lagging, my opponent went AFK or I disconnected. Thanks a lot.

It's just sitting at the end of the first rope and no doing anything else. I wish this game would have a way to tell if I am the one that disconnected or what just happened.
I can interact on my side fine, but my guys refuse to finish the attack.

I just tried to send a report and after typing everything and adding the log and a screenshot, the site won't let me log in. I click the link and it gives me a pop up that is nothing but a black screen.
Nice job.

My internet browser has been doing that lately (I have to close out of all browser windows for things to go back to normal). That doesn't sound like an "us" problem but I'll see if I can reproduce it? No need to ...

@MIRBABOP#38245:

I too have experienced nothing but increased lag with each new set.
When I first started playing MTGA it was pretty smooth but now it is extreme lag all of the time. This is not my PC or internet connection, it is your game. Stop being so cheap and fix the issues WoTC.

Again, performance issues are VERY hard to pinpoint/reproduce. Please report them so we can look into it and be as specific as you can. Saying "my performance is worse, fix the issues" doesn't tell us anything.

@Volkbrecht#63244:

@Pembroke#62863:

@Volkbrecht#63244:

When I click on the banner of the pre-order pack,

You need to go instead to the store. There's the same item but also a ?-button that will tell you the contents.

I don't have the offer in the store, either. Is that the thing again where they messed up with the localization in the past and Europeans couldn't get the package? In that case, yeah, at least there is a furped up way for me to get it in time :)

Are you not seeing it in game? Or the website? What region are you from?

@Dice_Hazard#00296:

@WotC_Lexie:

If anyone is having performance issues, PLEASE let us know via the support link. Provide game logs, specifics on when performance issues start happening, etc. Be as specific as you can.

Data helps us figure out what and where the issue is (if it’s on our end). We can’t look into it without data.

I'll sell you a bundle of crash logs for $50, if you're interested. :P
Sorry, take it or leave it, there's no other options.
I guess you'll just have to figure out your bugs on your own. :(

Performance issues can be a result of many, MANY things. Unfortunately that makes it very hard for us to reproduce and tackle. For example, one person on our forums had their performance issues fixed when they bought a new ethernet cable haha.

If you don't want to help us, that's fine, but it's a little hard for us to help you if you don't provide data. :confused:

@madwarper:

@WotC_Lexie:

If anyone is having performance issues, PLEASE let us know via the support link. Provide game logs, specifics on when performance issues start happening, etc. Be as specific as you can.

Data helps us figure out what and where the issue is (if it’s on our end). We can’t look into it without data.

Can't make any logs if I can never get into the game.
It keeps going UNRESPONSIVE then asks me to RECONNECT.

And that is something you should let our support team know about! They can try to see what is wrong, help you troubleshoot, and pass along the issue to the devs if it is something that they need to know about.

IF YOU HAVE ANY PERFORMANCE ISSUES, PLEASE LET US KNOW AND REPORT THEM VIA BUG SUPPORT! Performance issues are very, very hard for us to pinpoint because there are so many reasons as to why they could be happening. The more data we have, the more we can look into a specific issue that someone is having, and figure out what is happening.

P.S. In the time it takes you to make a forum post, you could have reported it at https://mtgarena-support.wizards.com/hc/en-us. Please do that before posting.

@Dice_Hazard#00296:

@WotC_Lexie:

@Dice_Hazard#00296:

@WotC_Lexie:

If anyone is having performance issues, PLEASE let us know via the support link. Provide game logs, specifics on when performance issues start happening, etc. Be as specific as you can.

Data helps us figure out what and where the issue is (if it’s on our end). We can’t look into it without data.

I'll sell you a bundle of crash logs for $50, if you're interested. :P
Sorry, take it or leave it, there's no other options.
I guess you'll just have to figure out your bugs on your own. :(

Performance issues can be a result of many, MANY things. Unfortunately that makes it very hard for us to reproduce and tackle. For example, one person on our forums had their performance issues fixed when they bought a new ethernet cable haha.
If you don't want to help us, that's fine, but it's a little hard for us to help you if you don't provide data. :confused:

You're being very positive and doing your j...

@madwarper:

[[58194,users]]:

And that is something you should let our support team know about! They can try to see what is wrong, help you troubleshoot, and pass along the issue to the devs if it is something that they need to know about.

I told them... Hours ago. They told me to reinstall. And closed the ticket.
I reinstalled. The problem remains. So, that was a whole big waste of time.
And, yes. I've already let them know just how useful their suggestion was.
The fact remains. The game was playable. You patched the game. Now, it's unplayable.

Then reply to the email and let them know (nicely) that you're still having issues. They can look into it further and possibly escalate the problem. Don't be mean to the support team, it isn't their fault that a suggestion didn't work. :slightly_smiling_face:

If anyone is having performance issues, PLEASE let us know via the support link. Provide game logs, specifics on when performance issues start happening, etc. Be as specific as you can.

Data helps us figure out what and where the issue is (if it’s on our end). We can’t look into it without data.

Please contact our support team for troubleshooting help! Link is at the top of the page.

It should be in Player Support.

https://forums.mtgarena.com/forums/threads/58489

I really like the sleeves! :smile:

Already working on something like that.

Again, if people have feedback on the forums itself, please send it to me direct message! If you have feedback about the game, please submit it via the support link at the top of the page. We have a new process for how devs see feedback. 🙂

There is an option to submit feedback via our support page. Please direct feedback that way! Link at the top of the page.

Please contact our support team! All in-game issues should be routed through them. Link is at the top of the page, under support.