Posts by UbiRedbeard

Hey thatswack,
Moving this to general discussion for more visibility.
- Ubisoft Support
Hey there,
Thanks for reaching out to us.
I'm going to move this to general discussion for more visibility.
While people may be a higher or lower rank than you, this should not affect matchmaking.
- Ubisoft Support
Hey,
Moving this to general discussion for more visibility :)
- Ubisoft Support
Glad to see you were able to resolve this, Ladischwanz.
Hey folks,
Glad to see this is resolved now.
- Ubisoft Support
Hey folks,
Can you confirm if you're still unable to connect to the game?
- Ubisoft Support
Glad to see you managed to resolve this after updating your driverS!
- Ubisoft Support
Originally posted by NayerOz: My case was a while ago, 09369868.
It's in Spanish but I did try every single step on the FAQ, also, there's a lots of images, showing pings to SBR, EUS (from Uruguay, almost same ping), ports forwarded, speed test, ms info, and network properties. it's very complete

Thanks for getting back to me.
I can see you have another case in progress.
Please provide any relevant information on this support case, so we can look into this.
- Ubisoft Support Read more
Hi,
Can you please try the connectivity troubleshooting steps in the FAQ
here[support.ubi.com].
If this does not resolve your issue, can you please create a case on the support website[support.ubi.com] with images of the ports forwarded so we can look into this for you?
Thanks.
Ubisoft Support Read more
Originally posted by Ice:
Originally posted by RedSkorpion: Did you try starting it from uplay itself, it always takes quite a while for me aswell when i start it from steam. Open up your task manager to look for the task maybe its bugged out.
I cant launch it from uplay

Have you tried the troubleshooting steps provided?
- Ubisoft Support
Hey folks,
We have no information on a release date at present, however, I recommend keeping an eye on our official channels for more information, when it's available.
- Ubisoft Support
Hey,
As Apple said, this sounds like a windows issue.
Please let us know if this issue is resolved with an update.
- Ubisoft Support
Hey there,
Please make sure you are running Steam, Rainbow Six Siege and the Uplay client with administrator rights.[support.ubi.com]
If this does not resolve your issue, please try reinstalling the game.
If you continue to experience issues after this, can you please create a case on the support website[support.ubi.com]
Thanks.
- Ubisoft Support Read more
Hey,
Do you receive an error message at all?
- Ubisoft Support
Hey,
Can you please create a case on the support website[http//%26quot%3Bhttps] and submit your DxDiag and MsInfo[http//%26quot%3Bhttps] files for further investigation. Thanks!
- Ubisoft Customer Support Read more
Hey,
I'm going to move this to general discussion for more visibility.
- Ubisoft Support
This issue has been reported to the team and we hope to have it resolved as soon as possible.
Thank you for your patience.
- Ubisoft Support
Hey there,
Can you please try disabling background apps[support.ubi.com] to see if this helps your issue?
If you're still experiencing issues after this, please let me know.
Thanks
- Ubisoft Support
Hey,
Thanks for confirming you managed to resolve this.
- Ubisoft Support
Hey,
Moving this to general discussion for more visibility.
- Ubisoft Support