c13q

I'm on Xbox One and haven't been able to leave any safe zone for about the last 8 hours. I was able to complete the first main (hotel) mission this morning, but then a few hours laters, I couldn't go anywhere. All doors, gates, etc were locked. I've attempted all known remedies and none have worked for me: soft and hard resets, unplugging power and ethernet, and even waiting several hours between.

Needless to say, I'm pretty frustrated.

The team is investigating the problem, and we've sent them as much info as we can gather about all the workarounds that players have tried. Thank you for letting me know you're also impacted by this.

redtigerstripe

I've experienced this same issue where I fast travel to an enclosed location and all the exits are stuck closed. Even if I fast travel to a control point where I'm outside already, the game will crash after a minute or two (delta 3). I am running version 1.0.211.3504 on xbox and see no updates available. I hope this issue is resolved soon.

Thank you for this info. The workarounds I suggested were based on user reports, but I'm aware that these fixes aren't consistent. When I reported this, I made sure to reinforce that it's having a large impact on players.

Cattattat

Even when we can get out into the world many interactables are broken. The map is wrong as well with a great number of activities simply not present.

If those events are relayed to us from a server then that would point to it being server side. It would also explain why we can't leave as we can't communicate with the server to have it create an instance for us.

Different people have been experiencing this beginning at different times as well. I had no problems playing until sometime this morning. While others were having problems many hours before me, at the same time I was playing without issue.

Restarts don't really "fix" the problem as it eventually returns.

In any event its very discouraging to not be able to play a game while not being told why or when to expect a solution. Without communication we are going to assume that nothing is being done. Many people are buying the game due to the current sale and this is their first impression.

And it's appreciated that you will relay this to the team but this has been reported here as well as on the official forums for at least 24 hours.

Thank you very much for all the info. I was trying to offer workarounds that other players had reported in order to alleviate the issue for individual players if at all possible.

All I can say at this stage is that I highlighted how big of an impact this is having on you and other players when I reported it. I understand that the fixes don't seem to be consistent.

AnonymousFroggies

Is there an update under My games & apps > Games > Ready to Install?

I'm not seeing anything. I've restarted my console 3 times today, even unplugged it entirely two of those times, and I'm still having issues. Sometimes I'll be fine for 20 minutes or so at a time, but it always crashes.

Are you also having the issues with Safe Houses/interacting with world objects?

AnonymousFroggies

Yes, I even got trapped inside a safehouse earlier. I fast traveled to one, but the doors were all closed and wouldn't open for me.

I just realized you're the OP of the thread, my bad. I'm passing all this info on to the team, btw.

For Xbox players: Is there an update under My games & apps > Games > Ready to Install? Some players have also reported that several restarts/hard restarting their Xbox helped, which makes me think that an update needed to go through still.

For Uplay players, I'd recommend verifying files. I've seen a report or two of this working.

I'm unsure what the equivalent would be for PS4 players, but I would check your Downloads to see if anything is waiting to start up.

My guess is that the update still needs to go through for some of you: https://www.reddit.com/r/thedivision/comments/bclh98/all_safehouse_exits_have_doorsblocked/ektug74/ .

For Xbox players: Is there an update under My games & apps > Games > Ready to Install? Some players have also reported that several restarts/hard restarting their Xbox helped, which makes me think that an update needed to go through still.

For Uplay players, I'd recommend verifying files. I've seen a report or two of this working.

I'm unsure what the equivalent would be for PS4 players, but I would check your Downloads to see if anything is waiting to start up.

My guess is that the update still needs to go through since some players are able to resolve the issue with restarts (which may have the effect of starting the download), but I'll let the team know there's been player reports of this.

For Xbox players like OP: Is there an update under My games & apps > Games > Ready to Install? Some players have also reported that several restarts/hard restarting their Xbox helped, which makes me think that an update needed to go through still.

For Uplay players, I'd recommend verifying files. I've seen a report or two of this working.

I'm unsure what the equivalent would be for PS4 players, but I would check your Downloads to see if anything is waiting to start up.