Posts by Ubi_Spud

Hey gg,
I'm sorry that this is happening. Do you meet the system requirements for the game? Almost sounds like a hardware issue if its happening on a fresh install!
- Ubisoft Support
Hey Classic_Aussie,
I'm sorry that you keep getting disconnected. Do you get a specific error code? Also, can you tell me if you have tried anything in this FAQ?[support.ubi.com] :)
- Ubisoft Support
Hey Sb,
I'm sorry that you are having this issue. If you are still having this issue, I recommend running through this FAQ[support.ubi.com] to try to resolve.
If the game thinks you are in a ranked game, you may need to wait for this "game" to end also. I apologize if you get an abandonment penalty - this is a known issue that we are investigating!
- Ubisoft Support Read more
Thank you for clarifying this! Can you please run through the steps in this FAQ?[support.ubi.com]
If it does not resolve your issue, you may need to contact your ISP as this is sometimes and issue on their end.
- Ubisoft Support
Hey Anchovy!
Thanks for the suggestion. I see where you're coming from. An all encompassing inventory screen could make inventory management a littler easier for the players. I will be sure to pass this along to the Siege team!
I hope you continue to enjoy the game. :)
- Spud
Hey bangoa4,
I'm sorry that you are unable to play at the moment. Are you getting any error messages or are you lagging?
- Ubisoft Support
Hey there, thanks for getting in touch!
I'm sorry that you are unable to reconnect to a ranked match. The best thing to do in this situation is to prevent it from happening in the first place. Therefore, please run through this FAQ[support.ubi.com] as it will ensure the best connection to our servers.
If this continues to happen, please create a ticket and include screenshots of your port forwarding settings so our team can investigate further for you! :)
- Ubisoft Support Read more
Hey there alameen.l1.al!
I'm sorry that the game will not launched. If you need to troubleshoot this, the best way is to start here.[support.ubi.com] This will run you through all of the most common crash issues, and should hopefully get you up and running again!
If not, please get back in touch. :)
- Ubisoft Support Read more
Hey LMIF,
I am sorry you are having issues getting the game to let you play.
If you need help checking that 2FA is active on the correct Ubisoft Account, please DM us as we cannot discuss your account on a public forum!
- Ubisoft Support
Hey IU,
I am sorry that you keep getting disconnected. I know it's mega frustrating, but following the steps outlined here[support.ubi.com] should help you out.
If not, please get back to us via DM
with a screenshot of your port forwarding settings. We will happily investigate this issue further for you!
- Ubisoft Support Read more
Hey AvrorA,
It's a cool idea, but it may take away from those players who managed to get the skins at the time. It could essentially devalue those skins for those players, so it's a tough one!
By all means I'll pass your feedback along to the team, though.
- Ubisoft Support
Hey there,
I'm sorry that you received this sanction because of a crash! As crashes can happen for a number of reasons, we created this FAQ[support.ubi.com] to rule out the common causes and hopefully prevent further ones.
I hope you continue to enjoy the game!
- Ubisoft Support
Hey there,
I'm sorry that you are having issues with the game! Has this happened previously? Regardless, please try verifying your game files and testing the game again:
1. Restart your computer and launch Steam
2. From the Library section, right-click on the game and select Properties from the menu.
3. Select the Local files tab and click the Verify integrity of game files... button.
4. Steam will verify the game's files - this process may take several minutes.
If there are any issues with the game files, those steps should sort it out. If the issue persists, please let me know! :)
- Ubisoft Support Read more
Soon (tm)
- Ubisoft Support
Hey OldGandalf,
Sounds like your PC is messing around with your audio output settings when you play the game for some reason. Does this happen with a headset as well, or just speakers?
Are your audio drivers up to date?
- Ubisoft Support
Hey el,
There was some degradation recently, but it should be sorted now. If you still cannot find a game, please consider running through this FAQ:
https://support.ubi.com/en-GB/Faqs/000023138/Connectivity-issues-in-Rainbow-6-Siege
- Ubisoft Support
Hey there, sorry to hear the game is crashing!
Please try verifying the games files:
1. Restart your computer and launch Steam
2. From the Library section, right-click on the game and select Properties from the menu.
3. Select the Local files tab and click the Verify integrity of game files... button.
4. Steam will verify the game's files - this process may take several minutes.
If this doesn't work, please run through the steps located here.[support.ubi.com]
- Ubisoft Support Read more
Hey Sahil_Firoz_090, thanks for getting in touch!
I'm sorry that the game keeps freezing. This is not a very common issue. Please try verifying the games files:
1. Restart your computer and launch Steam
2. From the Library section, right-click on the game and select Properties from the menu.
3. Select the Local files tab and click the Verify integrity of game files... button.
4. Steam will verify the game's files - this process may take several minutes.
Also, please try temporarily disabling background applications:
1. Close all open programs and reboot your PC.
2. Press the Windows and R keys simultaneously.
3. Type msconfig into the box and press Enter.
4. Choose Selective startup.
5. Uncheck Load startup items.
6. Reboot your system.
Test the game, and let me know if this works.
- Ubisoft Support Read more
Hey there,
I'm sorry that you are unable to use voice chat. I understand that your settings may seem fine, but please run through this FAQ anyhow:
https://support.ubi.com/en-gb/faqs/000030829/In-game-Voice-Chat-Troubleshooting-R6/
Also, please temporarily disable any third party applications as they may be using the headset instead of the game:
1. Close all open programs and reboot your PC.
2. Press the Windows and R keys simultaneously.
3. Type msconfig into the box and press Enter.
4. Choose Selective startup.
5. Uncheck Load startup items.
6. Reboot your system.
Hope this helps!
- Ubisoft Support Read more
Hey guys,
This problem is almost always caused by being logged in to the incorrect Ubisoft Account in Uplay.
Please ensure that you are logged into the account that the game was originally bound to. :)
- Ubisoft Support