Hey there @Feniksdesmet - I sincerely apologise that your thread did not receive a response until now. I am sorry to see that you were experiencing graphical issues with Eivor disappearing from your screen during cutscenes and other dialogue scenes. It is much appreciated that you took the time to attach an image so that we could understand how the scenes look in-game with this issue in action!

If possible, could you and @Czalle please both confirm for me whether this issue still persists in the latest game version (TU 1.3.0)? Can you also let me know if you recall any specific quests or world events where this behaviour was occurring, and if it was consistent, or just occasional behaviour?Thank you very much! Read more

Hey there @lsugg3 - I sincerely apologise that your reply to this thread was missed previously, and that you did not receive a response until now.

I hope that since completing the opening sequences of Assassin's Creed Valhalla, you were able to access the settings menu and adjust your brightness / contrast to how you like it - but if not, and you are still having any issues with this at the present time, could you please confirm the platform you are playing on, and if you have performed any troubleshooting steps to try and address the issue? If on PC, can you please specify your system specifications and the type of display device you are using (i.e. a monitor or TV, and what brand / model).Thank you very much! Read more

Hey there @TheNorthGiantOf - I sincerely apologise that your thread was missed previously, and that you did not receive a response until now. I am sorry to hear that you were struggling to access your purchased copy of Assassin's Creed Valhalla on your Xbox One console at launch.

I have checked your account, and can see that since posting you played the game several times; hopefully, this means that your copy became accessible to you following the time of your post and you were able to start exploring England as Eivor! I'll be locking this thread now as a result of the issue appearing to be resolved, but if you're having any continued issues with the game, you're welcome to open a new thread for us to investigate further with you.Thanks! Read more

Hey there @LOLAlovell23 and @AndyColler! I sincerely apologise that your posts were missed, and did not receive a response until now. I am sorry to hear that you were both experiencing delays with the delivery of your activation keys to redeem for the "Way of the Berserker" preorder bonus.

I've checked both of your accounts, and as it appears that the entitlement for the bonus is present on both, I'm assuming that this issue was since resolved for you, which is great! I'll be locking this thread now as a result, but if either of you should require any additional help, please do not hesitate to open a new thread and reach out to us. Thank you! Read more

Thank you for sharing this workaround and information with us, @GamerDad5862 and @Crazybone992. I've passed this information onto the development team for them to check out and verify for themselves. I'm pleased to say that they have already scheduled a fix for this issue, and we'll hopefully be able to confirm the exact title update it'll be deployed in in the near future. Please continue to keep an eye on this thread and the News & Announcements section for updates!

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Hey there @tvgunshot - welcome to Discussions, and thank you for reporting this issue to us! I am sorry to hear that you are unable to pledge to East Anglia after completing Ledecestrescire and Grantebridgescire.

Could you possibly share an image or short video with us showing that the region is not available to pledge to on your alliance map? Can you also confirm for me whether Randvi has discussed the region with you at all, and you just cannot pledge to it, or if you have heard nothing about it at all from her?Thank you in advance for any additional information provided! Read more

I'm glad to hear that List View is better for you, @sakesakesake! Do let me know if you have any other feedback in the future and I'll pass it forward for the forum development team to consider.

Hey @jakl201 - thank you for reporting this issue to us with regard to Zealots not hunting you down as expected. I can see from your video that you neglected to burn the scroll, so they should hunt you, but the Zealot you approached did not respond to this change.

Can you provide another clip showing another Zealot being similarly unresponsive in a different play session? You've also advised that they may be more reactive if raiding a monastery; is this reproducible each time if they are nearby, or is this a behaviour you noticed in a singular instance?Thank you in advance for your help! Read more

Thank you for providing these two additional videos, @arubedooo! I've added these to the report that @Ubi-Borealis submitted for you just now. We're still yet to receive an update from the development team, but should we receive any or need any further information from you, we'll be sure to reply again here in this thread to let you know. Thanks again!

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Hey there @guest-1SMeShXO - welcome to Discussions, and thank you for reaching out to us about these graphical issues in the PlayStation 4 version of the game. I am sorry to hear that since the Sigrblot Festival started, you've bee noticing textures not rendering or loading properly.

Would you be able to advise me of any troubleshooting you have already performed to try and address these issues, such as if you have completed our technical troubleshooting guide? If issues have persisted though troubleshooting and the reinstallation of the game have already been done, could you please provide a short video clip showing what you are seeing in-game, and where? It would also be helpful to know whether these issues occur in only certain places, or everywhere.Thank you! Read more

Hey there @goattron, @G0dL1k3D3v1l, @Ashlynnw904 and @fpalomo1 - I sincerely apologise that your updates to this thread were not replied to sooner.

I am hoping that you all will have recovered access to the "Way of the Berserker" preorder bonus / Ubisoft Connect reward by now, but should any of you still be encountering difficulties, can you please update us as to which platform(s) you are playing Assassin's Creed Valhalla on, how you acquired the quest, and if you can find the initial letter in the mailbox in Eivor's room? Can you also please tell me whether you have reinstalled the game as part of your troubleshooting?If you had started the questline but it vanished, can you remember on which objective it disappeared? Thank you in advance for any additional information provided!
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Hello everyone,

This issue with Eivor spawning in drunk should now be resolved due to the Yule Festival having ended, which the bug was discovered to be tied to.If you are still loading in drunk, or experiencing drunk effects in-game when not having drunk any ale or participated in a drinking game, please provide a video demonstrating this along with the platform you play on so that I can open an investigation separate to the one for the Yule Festival. It would be helpful to know if you have completed a quest where drinking is required recently as well, such as "Heavy is the Head" involving Ivarr mentioned by @WrightWayUp.I'll mark this issue as resolved for the moment, as we do believe it to be fixed, but will absolutely reopen the investigation if it is needed! Thanks! Read more

Hey there @mr-manqka - welcome to Discussions! Thank you for taking the time to reach out and report this visual issue with the Gothic Hood Cloak to us.

Could you please provide an image or video clip to illustrate the exact issue that you are having? You've mentioned that it is a texture problem; does the cloak just not look right in terms of its appearance, or is there a further issue, such as the cloak clipping into / through Eivor?You've also mentioned encountering the issue with being unable to gallop on your horse due to having Heidrun Slam equipped. You can resolve this issue temporarily by unequipping the skill in the skill tree, but rest assured that a fix is being worked on and is scheduled to be released in a future update. You can find all of our latest updates on this issue in the dedicated megathread here.Thank you! Read more

Hey there @sakesakesake, thank you for replying to this thread with your feedback!

Have you tried out "List View" when browsing Discussions, as this compacts the thread cards down and allows you to see more threads on-screen at once when navigating? You can enable this from the right-hand meatball menu (...) and sliding the "List View" slider to "on". Let me know if this helps?If you can offer additional context as to any further "empty spaces" you're noticing that you would like to see resolved as well, I'd be happy to pass forward this feedback to the forum developers! Thanks. Read more

Hey @TheCosmicBob! Thank you for taking the time to share your feedback regarding our new Discussions forums here in the Forum Feedback section. I sincerely apologise that we were unable to reply to your thread until now, and acknowledge the points you raised. I'll do my best now to address each point; please let me know if I can help further with any of them, or if you have any additional feedback to share.

Idle time too short
A session time-out will occur after you have been inactive for a while, but should definitely not be as rapid as ten minutes or less. Can you please advise me of whether this is a persistent issue you are still encountering at the moment? If so, which browser are you using, and what version number is it updated to please? I raised an issue previously regarding frequent log outs / timeouts so I'll need to check if this is reoccurring.Linear or threaded replies
As @Strayngel has indicated, there is a mix of threaded/non-threaded replies on Discussions. Replies to a s... Read more

Hey there @alvisrynoc12097 - welcome to Discussions!

Thank you for taking the time to report this issue with "The Rot in the Slums" to us. I am sorry to hear that you are unable to proceed with the quest because you are unable to speak to the soldiers inside the tavern.Just to confirm, if using Odin's Sight, is it the soldiers you have shown in your image that are highlighted as your objective? Additionally, have you at all tried reloading a previous save, to see whether you are able to progress with the objective after reaching the same point again?If you are able to provide one, a video showing that you are unable to interact with the soldiers and that you are in the correct place would be much appreciated. It would also be helpful if you could confirm the last quest or world event that you completed before starting this quest, in case it may be relevant. Thank you in advance! Read more

Hey there @TheeElf - it's been a little while.

Thank you for reporting this issue with being unable to upgrade/downgrade pants at the blacksmith since the release of The Siege of Paris. It is much appreciated that you were so proactive in providing a video of the issue already, as this has enabled me to immediately open an investigation with the developers and provide both that video and your latest cloud save file to them for further review.I have also included in my report the workaround that you shared; again, it is much appreciated that you included these details in the thread to hopefully help any other players who may need it, such as @azullFR who has already popped in! I'll keep you both (and any other other players who might reply in the meantime) updated as much as possible with any updates I receive on this investigation. Thanks again, and I sincerely apologise for the inconvenience caused by this issue in the meantime! Read more

Hey there @ltspeirs2000 - welcome to Discussions!

Thank you for taking the time to report this issue with "The Queen's Gambit" to us, and I am sorry to hear that Richardis is either getting stuck in place or appears under the map if you reload another save.This issue sounds slightly different to the one discussed in our megathread for Richardis getting stuck after being rescued, so I won't merge it just yet while I investigate further with you. If it does prove to be the same issue however, I will merge the two. Could you possibly provide a video showing the issue you are experiencing, as well as provide an image of your quest log showing your active objective? Which platform are you playing on as well please?Thank you very much for your help in advance, and I hope that you are having a great day so far! Read more

Hello there @Teclys! Welcome to Discussions!

I'm afraid that you have currently posted on the English site, and we are only able to provide support in English here. If you would like to receive support in French, please head over to the French Player Support section for Assassin's Creed Valhalla here, where my French-speaking colleagues will be more than happy to assist you!Alternatively, if you would be happy to translate your issue into English here in this thread for me, I'll gladly try to help you further and address the issue in more detail with you. Thanks! Read more

Hey there @DanielHero2013,

Thanks for posting here on Discussions about the issue you were having with downloading the Siege of Paris DLC on your PS5. From your update, it looks like this issue is resolved for you now after restoring your licenses, but please do keep us updated as to whether you encounter any further difficulties with accessing the DLC!@XxBMWM3xX - We have a more appropriate thread regarding having difficulty with saving here - please take a look at that thread and if that is the same error message you are seeing, post there instead! Thank you!
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