Hello there @Nierra!

I'm sorry to hear that you're having trouble purchasing premium credits. Thanks for trying those troubleshooting steps for us, and for providing us with images of the error you're receiving.Before we forward this report for further investigation, would you be able to let us know the following:

• Have you encountered this issue before or were you able to purchase credits normally prior to this occurrence?
• When did this issue first occur?

We can then pass this along to our dedicated teams for a closer look.

Thanks! Read more

Hello there!

Our dedicated teams are still investigating these missing exotic blueprints further. Any future updates from the investigation will be made available within the News & Announcements forum via patch notes, so please keep an eye out for these.Thanks!

Hello there @DarkMalcontent! Welcome to the forums

I'm sorry to hear that you've had trouble with the third decryption key. Thanks for taking the time to share your report with us!The dedicated teams have been notified about this issue, and they're looking into this further. To help with the investigation, would you be able to let us know the following:

• Have you encountered the same issue (or others) in the past while interacting with Agent Kelso?
• Were you in someone else's game when the mission was completed?
• Did you fast-travel before or after the manhunt completion pop-up?
• Can you please provide a video which demonstrates the issue in-game?

I'd recommend uploading any video footage to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link within this thread we can take a closer look at. We can then forward your report to the dedicated teams for use in the ongoing investigation.

Thanks! Read more

Thanks for sharing an update with us, @justinstyles, and for letting us know that, after you closed the download pop-up window, the game didn't auto-start like it has been. I'm glad to hear this!

I've notified our dedicated teams about this auto-start issue, and I've also passed on your feedback about being able to disable this within the Ubisoft Connect launcher. If we require any additional information from you, we'll reach out within this thread.Any future updates to the Ubisoft Connect launcher will be made available on our official platforms, as well as within the Ubisoft Connect launcher itself via release notes.Thanks! Read more

Hello there @Gregory_Sallust!

I'm sorry to hear that you've encountered trouble when taking cover. Thanks for taking the time to share your report with us!Does this issue happen in specific locations, or are you unable to take cover anywhere at all in-world?If you're able to provide a video of the issue, this will be helpful for further investigation. I recommend uploading any videos to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link within this thread we can take a closer look at.Thanks! Read more

Thanks for sharing an update with us, @Krovven! I'm glad to hear that you've been able to locate the Pointman chest piece

Our dedicated teams have been notified about this chest piece being mislabeled, and they're looking into this further. Any future updates will be made available within the News & Announcements forum, so please keep an eye out for these.Thanks! Read more

Hello there @Imperius_LXXVII!

I'm sorry to hear that you've encountered some issues whilst playing The Division 2. Thanks for taking the time to share these with us. Regarding the issues you've encountered with handing in decryption keys to Agent Kelso - the dedicated teams have been notified about this issue and they're looking into this further.Regarding the third key, would you be able to provide us with some more information about this?

• Have you encountered the same issue (or others) in the past while interacting with Agent Kelso?
• Were you in someone else's game when the mission was completed?
• Did you fast-travel before or after the manhunt completion pop-up?
• Can you please provide us with a video that shows you're unable to progress (either by handing across the key, or nothing happening after doing so).

I'd recommend uploading any videos to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link within this thread we can take a closer look...

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Hello again @Lioyd2k!

Our dedicated teams are taking a closer look at this, and they'd like some additional information from you. Can you please let us know the following:

• Can you upload a photo from the barber with your appearance?
• Can you upload a photo showing all the apparel items that you are using?
• Can you specify if you encountered this issue on both male and female agents type? 

Thanks!

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Hello there!

Our dedicated teams are still looking targeted loot not dropping in the Dark Zone. We don't yet have any updates to share from the investigation at this time. Please note that the Player Support team is unable to speculate on how long the investigation into this issue may take, or when any resolutions may be available. Any updates will be made available within patch notes published within the News & Announcements forum, so I recommend keeping an eye out for these.Thanks! Read more

Hello there @ziljn,

As explained by @Ubi-Milky, we ask for players to provide videos of the issue they're encountering so we can pass these along to our dedicated teams for further investigation. Videos are a helpful tool for the team as they try to reproduce the behaviour encountered during additional testing. These videos are completely voluntary, and we appreciate our players taking the time to record these to include in their reports.If you are able to provide us with a video, we'll gladly pass this along to the dedicated teams so they can take a closer look at this and provide us with more information. I'd recommend uploading any videos to a sharing platform, such YouTube or Google Drive, as this will allow you to post a shareable link within this thread.Thanks! Read more

Hello there @MishiJae!

Thanks for taking the time to share your feedback regarding the in-game benchmark information, and the inclusion of a minimum / maximum FPS rather than just the average. I'm sorry to hear that you've had some trouble with this whilst setting up your new GPU.I've passed this feedback along to our dedicated teams for further consideration. If there are to be any changes to the current in-game benchmark tool, then this information will be shared in patch notes published within the News & Announcements forum.If there's anything else we can help you out with, please don't hesitate to get in touch.Thanks! Read more

Hello there @vm4M9Tz4pB!

I'm sorry to hear that you've had trouble submitting player reports. Thank you for taking the time to share your experience and feedback with us. I have passed this along to our dedicated teams for further consideration.There are a number of ways you can report players in-game, other than using the social menu. This support article can provide you with more details about this.You are also more than welcome to contact us privately via the Ubisoft Help website if you are having trouble submitting your report in-game.Thanks! Read more

Hello there @ArchitecTJ37-0 & @sasorisan1!

Thanks for reaching back out to us about the Rigger Gear Set refreshing. I'd like to assure you that our dedicated teams are still looking into this issue further. We don't yet have any updates to share from the investigation at this time. Once any new details are available, they will be posted within the News & Announcements forum, so please keep an eye out for these.Thanks! Read more

Hello there @lllllusi0n!

I'm sorry to hear that you've encountered some issues whilst playing The Division 2. Thanks for taking the time to share your reports with us.As you've brought up three different issues here, I'll do my best to address each of these in turn. In future, would you be able to create one thread per issue? Creating an individual thread for each issue helps us to investigate the specific issue further without any additional confusion from trying to look into other issues simultaneously Raid Progression isn't Saved
Our dedicated teams are aware of an issue wherein Raid checkpoints are no longer available. They're actively looking into this issue further, so please keep an eye out within the News & Announcements forum for any future updates.Uzina Getica Target Loot isn't dropping
Would you be able to let me know more about this specific issue, as I wasn't able to find any similar reports of players having trouble finding either the Closer chest or The Setup backpack. How... Read more

Hello there @eilegz!

I'm sorry to hear that you're encountering trouble with Faye Lau's decryption keys. As we have a couple of ongoing investigations into decryption keys, I'd just like to clarify the exact issue you're having here. Is the issue you're experiencing that you haven't been awarded a key after completing the Manhunt in a group? Or are you encountering a different issue with this decryption key?Knowing more about the specific issue you're encountering with this key will help us to look into this further. If you're having trouble receiving the key whilst part of a group, are you able to try redoing the mission solo? Players have reported that playing the mission solo allowed them to successfully collect the key.Thanks! Read more

Hello there @RamBRO!

I'm sorry to hear that you've experienced trouble with crashes whilst playing The Division 2. Thank you for taking the time to share your report with us, and for letting us know all the troubleshooting steps you've tried to resolve this issue. I'm glad to hear that the crashes have improved somewhat, but I understand that these are still impacting on your gaming experience. As you haven't specified this in your post above, would you be able to let us know when these crashes first started for you? Did they start following a specific game update, or have you always had trouble with crashes in-game?Our dedicated teams have been notified of players experiencing an increase in crashes following the release of TU14 in December 2021. The team are actively investigating this issue further, and any future updates will be posted within patch notes published in the News & Announcements forum.Looking at the steps you've already tried, have you also been able to try disabling yo... Read more

Hello there @AvAsac!

I'm sorry to hear that you've encountered trouble with Lt Chang's decryption key. Thanks for taking the time to share your report with us!You should be given a warning in-game if any settings you decide to change will affect your in-game progress (such as by changing the global difficulty). Would you be able to provide me with some more details about the issue you've encountered with the decryption key? I'm aware that we have a couple of ongoing investigations into issues with decryption keys. If you can be more specific about the trouble you've faced with this key, it'll help us to investigate this further. Are you unable to deliver the key to Kelso, or is it that you were the only member of your group to receive the key?Thanks! Read more

Hello there!

Thank you for taking the time to update this thread following the update released on June 22 2022. I'm glad to hear that the long loading times have been alleviated for you all If you missed it, you can view the official maintenance Tweet announcing this update below:
If you are still having trouble with longer than usual loading times on PC, please don't hesitate to get in touch so we can look into this further.Thanks! Read more

Hello there @MishiJae!

I'm sorry to hear that you've been experiencing issues with low FPS whilst playing The Division 2. Thanks for taking the time to share your experience with us, as well as what troubleshooting steps you've tried to resolve the issue.Just to confirm, have you been able to resolve these performance issues using the steps you've provided? Or are you still having trouble with low FPS? If you're still experiencing any issues, please do let us know so we can look into this further.Thanks! Read more

Thanks for taking the time to share your experience with us, @MishiJae! I'm glad to hear that the steps shared by Adrian-11 helped to resolve this issue for you

If you require support with anything else, please don't hesitate to get in touch.Thanks! Read more