i can’t wait for Thursday now this’ll be great
Financial institutions catering to private funds, previously for high-ish profile political figures (mid-level on the Warren for Senate team).
My post history is not indicative of my real life personality :)
This sub would be blown away how effective groups like the Hedge Clippers are at affecting change through what is, in essence, the real-world version of complain-posting.
Oh, cool, thanks for sharing that. To your point, I think performative anger via institutions like this subreddit creates leverage which (sometimes) leads to change. I wrote a post analyzing the cycle this creates which you might find interesting: https://medium.com/@RKRigney/the-3-phases-of-any-online-reaction-to-a-video-game-company-screwup-ed41082a5d10
One comms person to another - care to explain to this sub that public pressure and repeated outcries help move the needle?
It's mind blowing to me how often you see posts on this sub asking for an end to "whining" posts that are the only effective way this community has to push for change.
Would love to know what you do comms for.
Can you stop communicating and actually ship improvements ?
...personally? No.
How many times in the last few years have Riot employees been trying to “win back trust” lmao
Countless times. And anyone who has ever worked on a game knows that the chance to fix your own fuckup is one of the most satisfying experiences you can have.
Makes you think about how long it would've taken for us to get a proper response from them had Voyboy not made his initial video.
The things we're talking about today have been in the works for a while. Riot is just made up of people, though, and speaking for myself, I found the Voyboy video to be incredibly moving.
After the client stuff I'm sure you know that many people will be skeptical until it's 6 months from now and you delivered on both of those points.
Hopefully it goes better this time.
Previous client comms weren't handled well, and as Comms Lead that's my fault and it's my responsibility to correct it.
For that reason, Client Cleanup posts are also on a predictable schedule now: every two months instead of monthly (because we want each update to be meaty.)
First one (from March): https://euw.leagueoflegends.com/en-gb/news/dev/introducing-the-client-cleanup-campaign/
Second one (from a week ago): https://euw.leagueoflegends.com/en-gb/news/dev/client-cleanup-progress-setbacks-discoveries/
Read moreIn our minds, there are exactly two things we HAVE to do to win back trust on this issue:
1) Ship product changes and features that make a positive difference and meaningfully address game-ruining behavior (or that at least result in forward momentum on the issue)
2) Communicate regularly about those product changes and features
For the reasons above, we're committing to monthly updates on "game-ruining behavior" for the foreseeable future.
Appreciate Riv for chiming in on this. The folks on the dev team all saw Voy's video and, frankly, we think the issue he's raising here is important enough to merit a longer conversation—not just "we hear you" and then silence. Meddler is gonna kick off that conversation with his Friday "Quick LoL Thoughts" post and then we'll take it from there.
SOME SETBACKS
Affinity was broken. At some point during 2018, Affinity was inadvertently broken. Since Affinity isn't working properly, the client is defaulting to loading every single plugin during bootstrap and postgame loads.
In the bigger picture this discovery isn't a setback but rather a huge success, considering the whole point of this campaign is to fix issues. Especially when it's a tool that's been literally broken for 2 years.
Yep. It's simultaneously humbling and a validation of our approach (dig deep to discover root causes)
I think that if you guys succeed in fixing the client while communicating the process behind it you can get some trust points back with the community but the reality is that this specific subject is one of the most controversial ones ingrained here and people don't have much hope left. I still think that this is the correct approach but you guys shouldn't hope for positive reactions until problems start to get fixed. Keep the good work little cactus octopus man.
100% agreed, I think it'd be nuts to expect an overwhelmingly positive reaction to any update that's fully honest about challenges without meaningful improvements to show.
Many (most?) people care much more about product changes than transparency about problems.
But the idea is that—since we are confident we're going to be able to make those meaningful improvements given enough time—anybody who goes on this journey with us is going to have a deeper understanding at the end of it.
The payoff will be at the end.
A (hopefully) objective TL;DR
* A small number of the plugins and apps were removed from the client to help load times (10-20%)
* Boot times were improving until 10.3. It is suspected server strain from increased use due to.... you know... is partially to blame. Server capacity is being scaled up, which should help.
* Affinity, a tool to help reduce plugins loaded on startup, was discovered in this client review to be broken since 2018.
* Fixing Affinity is not going to address these issues, and will need to be replaced in the client.
* Client fix plans are being changed to implement something other than Affinity, which will slow down the road map.
Solid summary
Y'all say you want more transparent comms, so get ready for the new strat where we talk about the shit that sucks as well as the good stuff.
To use a film metaphor, right now we're in Act 2, which is the part where Luke and his friends get caught in a dumpster and nearly get crushed to death
I think the bare-all approach will pay off in Act 3
He called you out bro, now you have to 1v1 him on howling abyss to assert you dominance.
I’m down.
1v1, no recalls, first blood or first to 100 farm (coward’s victory), Garen only, Howling Abyss.
Do you have the guts, u/RemarkablyAverage7 ? Or should I go blast one of the other 6 RemarkablyAverage players instead?
I say we stream it for the good people of this community, too.
I'll battle in his place.
spins around glaring
I’LL DEAL WITH YOU NEXT
Yeah, this article is there just for Riot to cop out every time someone tries to bring up the MMR <-> Rank dissonance.
We TaLkEd AbOuT MmR oN tHiS aSkRiTo PoSt
-Cactus, probably
UPDATE: As of 2pm PT the AMA has officially ended, but a few members of the team will likely stick around and continue to answer questions where they can. Thanks to everyone for participating!
In one of the most collaborative moments in Riot Games’ history, art and technology came together to bring Awaken, GIANTS, and Phoenix to life at the Opening Ceremony of the 2019 League of Legends World Championships.
In the video, 10 Months, 10 Minutes, we show a behind the scenes look into the work and collaboration that went into putting on the memorable moments in esports history.
VIDEO LINK: Worlds 2019 | 10 Months, 10 Minutes
The Team:
- Nick / u/RiotResolute / Executive Producer - Esports
- Adam / u/Riot_Doublebook / Lead Producer - Esports
- Justin / u/Oniatserj1 / Creative Lead - Esports
- Elie / u/RiotVe1vet / Creative Producer
- Beckett / u/RiotWestbroke / Creative Producer - Music
- Veronica / u/RiotPinscher / Producer
Ask us anything!
Read moreCool. Thank you for explaining the communication approach.
No problem, and thank you back.
Honestly a great response. I can't imagine how hopeless it must seem to when everyone just bitches about the client when you have half the world trying to use it at the same time.
We’re feeling hopeful. We know it’s on us to deliver a better experience so people don’t have reason to complain.
The new comms approach on this is to provide a detailed update at least every two months sharing progress on client work. The first blog was about 6 weeks ago, so expect the next one within the next two weeks.
I think we do ourselves and you all a disservice when we put out vague promises to “fix it” (as we admittedly did a year ago in the post referenced by OP). So instead, we’re gonna use blogs like the one coming out in the next two weeks to share very explicit technical information about not just improvements we’re making, but also setbacks—with no bullshit about the reality of it. Then we’ll share our next steps to address those setbacks.
Check out the blog I linked above to see what I mean.
Read more