Hello SunnyP,Thank you for reaching out regarding Hell Let Loose performance issues. We are really sorry to hear that you're going through this. We can only imagine how frustrating and stressful it must be to deal with this situation. It's completely understandable to feel overwhelmed. As this sounds more like a suggestion, if you're up for it, we'd be more than happy to help you troubleshoot the problem and try to find a solution together. Would you like to proceed with that?Please get back to us when you have the chance. Regards,
Team17 Support Read more

Hi all, Thank you for reporting this crash issues you have experienced in Hell Let Loose. We’ve moved this thread to the Report a Problem forum so we can give you the best support possible.Hey christian, let's try to check your game installation to make sure that there are no corrupted files causing the problem. To do this:

1. Right-click on the game in your Steam Library, choose Properties, switch to the Installed Files tab and press Verify integrity of game files...
   
2. Attempt to run the game to see if the issue is resolved

If the issue persists, if you could please send us your DxDiag information that would be super helpful for us to take a closer look. Here’s how you can do it:

1. Press the Windows Key + R to open the Run dialog.
   
2. Type in dxdiag and hit OK.
   
3. Click on Save All Information.
   
4. Choose “Text File (*.txt)” as the Save as type.
   
5. Save the DxDiag.txt file to your Desktop so it’s easy to find.
   
6. Open the .txt file, copy all the content, and paste it into a free text hosting serv...

Read more

Hey there Nade Magnet,Thank you for reporting this issue. We are sorry to hear you are experiencing "Lost Connection to Host" issue in Hell Let Loose, we understand how exasperating this problem can be.Could you please try the steps we recommend in the article in the link below?Lost Connection to Host[team17.helpshift.com]Please make sure you try all the steps in the article and let us know if they're helpful.Do let us know how you get on!Regards,
Team17 Support Read more

Hey all, Thank you for reporting this "Lost Connection to Host" issue. We are sorry to hear you are facing this problem. We've moved the thread to report a problem so we can try to help further!So we can ensure you have the best connection, can you please follow the steps in the article below, and reach out to your Internet Service Provider (ISP) to open your NAT?Troubleshooting Network Connectivity[team17.helpshift.com]Lost Connection to Host[team17.helpshift.com]If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:

• What country are you currently living in?
  
• Steam Download Region (Steam Settings, Downloads)
  
• What is your internet speed? You can find this here: https://www.speedtest.net/
  
• Are you using a VPN?
  
• What is your NAT set to?

Let us know if this helps!Regards,
Team17 Support Read more

Hey there,Thank you for reporting this presets reset after every update of Hell Let Loose issue. We understand how frustrating this may be.We have now passed this over to the team to investigate further.We're unable to give any timeframe on how long this may take to resolve, however, we hope for a fix as soon as possible.Our apologies for any inconvenience this may cause in the meantime.Thank you for your patience in this matter.Regards,
Team17 Support Read more

Hey everyone, Thank you for reporting this "Lost Connection to Host" issue. We understand how frustrating this can be as it disrupts your gameplay experience. We've moved the thread to report a problem so we can try to help further!So we can ensure you have the best connection, can you please follow the steps in the article below, and reach out to your Internet Service Provider (ISP) to open your NAT?Troubleshooting Network Connectivity[team17.helpshift.com]Lost Connection to Host[team17.helpshift.com]If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:

• What country are you currently living in?
  
• Steam Download Region (Steam Settings, Downloads)
  
• What is your internet speed? You can find this here: https://www.speedtest.net/
  
• Are you using a VPN?
  
• What is your NAT set to?

Hope this helps!Regards,
Team17 Support Read more

Hey there,We are sorry to hear you are facing this problem with terms of service, which doesn`t allow you to get into a match. Let's try to check your game installation to make sure that there are no corrupted files causing the problem. To do this:

1. Right-click on the game in your Steam Library, choose Properties, switch to the Installed Files tab and press Verify integrity of game files...
   
2. Attempt to run the game to see if the issue is resolved

Also, could you please try running Steam as an administrator:

1. Navigate to your Steam install folder (Default: C:\Program Files (x86)\Steam)
   
2. Locate the application
   
3. Right-click it and go to Properties
   
4. Click the Compatibility tab
   
5. Check the Run this program as an administrator box

Please then retest the game and see if the issue persists.Let us know how this goes.Regards,
Team17 Support Read more

Hey Space Man Dan,Thank you for reporting this issue you are facing regarding the Desert Rat Achievement Not Tracking in Tobruk map.We have now passed this over to the team to investigate further.We're unable to give any timeframe on how long this may take to resolve, however, we hope for a fix as soon as possible.Our apologies for any inconvenience this may cause in the meantime.Thank you for your patience in this matter.Regards,
Team17 Support Read more

Hey everyone!We are sorry to hear you are unable to join any server. We've moved the discussion over to the Report a Problem forum to ensure you get the best help possible.To best assist you, can you please tell us if you can't find any compatible server at all or if you can see the list of servers but not join them? Please give us more details about this issue you are experiencing. In the meantime, please try running Steam as an administrator:

1. Navigate to your Steam install folder (Default: C:\Program Files (x86)\Steam)
   
2. Locate the application
   
3. Right-click it and go to Properties
   
4. Click the Compatibility tab
   
5. Check the Run this program as an administrator box

Also, let's run the game as an admin. To do this:

1. Right-click the game in your Steam Library
   
2. Go to Properties then the 'Installed Files' tab
   
3. Click 'Browse'
   
4. Locate the game executable (the application) and left-click it to highlight the application
   
5. Then right-click it and select Show More Options
   
6. Then select Properties
   ...

Read more

Hey there Pan,Thank you for reaching out regarding no in-game sound in Hell Let Loose. We know you have mentioned you have switched the Sound Mixer Option, however, can you please try the following?

1. Press the Windows Key
   
2. Search for "Sound Mixer Options"
   
3. Scroll down and press the 'Reset' button to reset the settings to default.
   
4. Retest the game to see if the issue persists

Please let us know if reseting the settings helps you solve the problem.Regards,
Team17 Support Read more