Posts by Team17_Assist

Hey Bubbles,
We're sorry to hear you're having this issue! We've moved your thread to the report a problem forum so that we can help further with this.
Firstly, could you please share with us a screenshot of the error so we can see exactly what this shows?
To take a screenshot, please make sure, that you have Steam Overlay enabled in your game
  1. Go to Steam -> Settings.
  2. Click the In-Game tab.
  3. Check "Enable Steam Overlay while in-game"
  4. Go to Library.
  5. Right-click on the game title and select Properties.
  6. Under the General tab also make sure "Enable Steam Overlay while in-game" is checked.
In the game, press F12 to take a screenshot. Then press Shift+Tab to bring up the Steam overlay, and Upload your screenshot, make it public. Then simply include the URL of your screenshot on the forum (it should look something like "http...sharedfiles/filedetails/?id=...")
Secondly, so that we can better understand the problem and recommend a solution, we would like to request that you please send u... Read more
Hi all,
We're sorry to hear you're having this issue with VoIP in Hell Let Loose. We've moved the thread to the report a problem forum so we can help further!
We believe this is now resolved, can you please test the game and let us know the outcome?
Get back to us when you can!
Regards,
Team17 Support
Hey all,
We're sorry to hear you're having this issue with your weapons not shooting when clicking left-click - we've moved this to the report a problem forum so we can help further.
Can you please confirm how often this occurs, if it's on specific servers, what your ping and connection was at the time of the issue and which weapons it's occurs with?
Get back to us when you can!
Regards,
Team17 Support
Hi all,
We're sorry to hear you're having this issue - we've moved the thread to report a problem so we can try to help further!
Can you all please try the steps in our help article[team17.helpshift.com] and let us know whether these help at all?
Get back to us when you can!
Regards,
Team17 Support
Read more
Hi everyone,
We're sorry to hear you're having this issue with the title crashing - we've moved the thread over to the report a problem forum so we can try to help to resovle the issue!
Can you all please confirm for us any error messages you receive when this happens - exactly as shown on the screen, please?
A screenshot would also be very helpful!
To take a screenshot, please make sure, that you have Steam Overlay enabled in your game
  1. Go to Steam -> Settings.
  2. Click the In-Game tab.
  3. Check "Enable Steam Overlay while in-game"
  4. Go to Library.
  5. Right-click on the game title and select Properties.
  6. Under the General tab also make sure "Enable Steam Overlay while in-game" is checked.
In the game, press F12 to take a screenshot. Then press Shift+Tab to bring up the Steam overlay, and Upload your screenshot, make it public. Then simply include the URL of your screenshot on the forum (it should look something like "http...sharedfiles/filedetails/?id=...")
Then, so that we can better unders... Read more
Hi all,
We're sorry to hear you're having this issue - we've moved the thread to report a problem so we can try to help further!
Can you all please confirm for us if you receive any error message pop-ups when this happens and what these are, exactly as shown on the screen?
If you can, a screenshot would also be really helpful!
To take a screenshot, please make sure, that you have Steam Overlay enabled in your game
  1. Go to Steam -> Settings.
  2. Click the In-Game tab.
  3. Check "Enable Steam Overlay while in-game"
  4. Go to Library.
  5. Right-click on the game title and select Properties.
  6. Under the General tab also make sure "Enable Steam Overlay while in-game" is checked.
In the game, press F12 to take a screenshot. Then press Shift+Tab to bring up the Steam overlay, and Upload your screenshot, make it public. Then simply include the URL of your screenshot on the forum (it should look something like "http...sharedfiles/filedetails/?id=...")
We look forward to hearing from you.
Regards,
Team17 Suppor...
Read more
Hi spruss929,
We're sorry to hear you're having this issue when launching the title - we've moved your thread to the report a problem forum so we can offer further support.
Can you please share with us a screenshot or video of this occurring?
To take a screenshot, please make sure, that you have Steam Overlay enabled in your game
  1. Go to Steam -> Settings.
  2. Click the In-Game tab.
  3. Check "Enable Steam Overlay while in-game"
  4. Go to Library.
  5. Right-click on the game title and select Properties.
  6. Under the General tab also make sure "Enable Steam Overlay while in-game" is checked.
In the game, press F12 to take a screenshot. Then press Shift+Tab to bring up the Steam overlay, and Upload your screenshot, make it public. Then simply include the URL of your screenshot on the forum (it should look something like "http...sharedfiles/filedetails/?id=...")
So that we can better understand the problem and recommend a solution, we would like to request that you please also send us your DxDiag infor... Read more
Hi all,
We've moved this thread to report a problem so we can try to help further!
Anyone that is experiencing a crash issue, can you please send us your DxDiag information via the steps below: 
  1. Hold down the Windows Key and press R 
  2. The Run dialog should appear. Type dxdiag in the available text field. 
  3. Click OK 
  4. Click Save All Information 
  5. Set the Save as type to Text File (*.txt) 
  6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
  7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it/ or http://pastebin.com/
  8. Copy the link to your post and paste in your reply
Once we have this information, we will do our best to further assist you in resolving this matter.
Please also include in your reply any error messages you receive, either exactly as they show or as a screenshot.
To take a screenshot, please make sure, that you have Steam Overlay enabled in your game
  1. Go to Steam -> Settings.
  2. Click th...
Read more
Hey jagfour,
We're sorry to hear you're having this issue with your settings - we've moved your thread to report a problem so we can try to help further!
Please do try the steps that TheCrazyCanuck has suggested these are part of our troubleshooting steps.
If they do not help, can you please complete the following steps:
  1. Click on the Windows logo, type %localappdata% and Enter
  2. Open HLL folder and go to Saved > Config > WindowsNoEditor
  3. Delete the GameUserSettings.ini file
  4. Launch game and retest saving your settings
We look forward to hearing from you.
Regards,
Team17 Support
Read more