" MortySann wrote: Still have not received a response from support :(We've currently got a very high demand in email support at the moment, and we're working through a little bit of a backlog. Our oldest emails are within 48-72 hours, and we are working primarily from the oldest emails to ensure everyone gets seen to! I apologise for any further delay, you should hear from us soon. :)
Who knows, how long it usually takes to receive feedback?
" MortySann wrote: Still have not received a response from support :(We've currently got a very high demand in email support at the moment, and we're working through a little bit of a backlog. Our oldest emails are within 48-72 hours, and we are working primarily from the oldest emails to ensure everyone gets seen to! I apologise for any further delay, you should hear from us soon. :)
Who knows, how long it usually takes to receive feedback?
No vacation or email change! We have a very high demand in email support at the moment, and a bit of a backlog. Our team is working from the back of the inbox for the most part, going from the oldest emails. Currently our oldest emails are approximately 48-72 hours out, if you haven't been gotten to yet we will reach you very soon. :)
I'm just wondering how long it's taken other people to get responses, and if this is longer than usual. I'm not asking reddit to fix my problems
We have a pretty heavy demand in email support at the moment, and are working from the oldest of our emails. If you've sent us an email you may be in the queue, which is between 48-56 hours at the moment. We're doing our best to move through them and catch up!
If you'd like to PM me your account name or character names (assuming you provided them in your email to us) I can confirm for you if we have received your email. :)
You can email our Support team at [email protected] and we can check into the status of the account - provide us with the account name and 1-2 character names (so we can ensure we have the correct account) and we can let you know exactly what needs to be done to un-link it. :)
If you've already emailed us and not had a response, we do have a little bit of an email backlog due to the launch of Legion. Our oldest email at the moment is from 13 hours ago. We're working through quite quickly, we should get to you soon!
Read more" rhexagon wrote: ı did, when do I get a replyI double checked that for you, looks like this has all been resolved now! Our response times can vary from a few minutes to a few days, depending on our current demand for email support and the complexity of the issue you're contacting us about. :)