kulvard

Same pattern that has been bludgeoning us today is starting to play out again, so folks are definitely seeing long waiting room times atm.

We have a "not wonderful but should keep the game alive" mitigation. We disabled Squads mode globally. We enabled Duos in regions where Duos was disabled.

Basically there is a 0/12/72 ratio of strain on one of our databases from Solo/Duo/Squads respectively.

This is a temporary mitigation to keep things alive. We know it's a hard tradeoff, but we ultimately want to keep people able to play the game at all. In parallel with all of this we are aggressively working toward client-side optimizations we can roll out ASAP.

Login Queues are almost totally drained again. If you have an obscenely long wait time atm, please try re-launching your client. (Edit - they are on their way to being totally drained. May still take 15-30 minutes to be totally drained, sorry for jumping the gun)

kulvard

Login Queues are almost totally drained again. If you have an obscenely long wait time atm, please try re-launching your client. (Edit - they are on their way to being totally drained. May still take 15-30 minutes to be totally drained, sorry for jumping the gun)

Today is the day of endless Fortnitemares for sure.

We are digging into a new issue with our login service - which is what folks are reporting as basically failing entirely to log in. Retrying may help. We are actively trying to resolve this atm.

We believe this may be secondary fallout from the flux of repeated logins due to the ongoing problems today and issues with sessions cleaning up as a result. We are working on this, sorry for the shenanigans one after the other.

kulvard

Sorry - more recent updates are a bit further down.

We basically had services fall back over around 3:41 EDT and login queue is extremely long atm while we work to get everything running again. Hope to be letting folks in at a faster rate very shortly.

We seem to be healthy at this point, except for the fact that Squads is disabled of course. We are working to get a client patch out ASAP that should reduce load to our backend/database, then we'll measure performance gains, and hopefully re-enable Squads at some point tomorrow.

Sorry for the wild Saturday - thanks for hanging in there with us.

Also sorry if I totally threaded all of these replies wrong here - lots of juggling going on :)

TL;DR: thank you devs for being open with the players even though we probably don’t deserve it.

Of course you deserve it. Without you, we don't have a successful game to be worried about in the first place. Thanks for hanging in there with us while we grow!

This mission should work now.

:P

Kenworths

Me and a friend on Xbox can't connect to duo servers (USA). Keep getting the "unknown error". Yet neither of us have problems with solos Or squads when it was available. Help?

That is super strange and unexpected. Can you please use the in-game bug report tool? (this sends us logs, which you can't do manually on Xbox)

Ur0sPwn

Will squads be up

We need to get this patch rolled out across our platforms, measure the gains in terms of lowering the impact to the backend/database, then we'll figure out when to get Squads turned back on.

We want squads back on ASAP, but we don't want the whole game to fall over.

For a little additional context here:

• The impact on the main backend service that got thrashed today is basically 0/12/72 ratio for Solo/Duos/Squads respectively.
• If we disabled Duos instead of Squads, we most likely would have increased the problem, due to people hopping over to Squads mode and we would have knocked things back over.
• We are hoping to have Squads re-enabled in the next few hours.
• We are going to swap back to Solos and Squads only in OCE/Asia/Brazil for now. This allows the most play flexibility and we are constantly evaluating for when we can have all 3 modes enabled in each region as these regions continue to grow.

Thanks for the patience here folks. Sorry for the interruption.

Fix for the issue here has been deployed and we are watching for full recovery. Initial signs are positive. Our login queue isn't too large atm, so we should have you all back in the Battle Bus real soon!

Cheechers23

is this a hot fix or a client update?

This is a backend services update, so there will be nothing to download on your end.

Hey friends,

Sorry for lack of heads up on this, but final plans got solidified and executed late last night. We didn't want to announce this as incoming until we were 100% sure it all worked as expected. Basically, Duos should now be available in OCE, ASIA, and Brazil server regions during their respective "peak hours". Each region has a slightly different overall curve from peak to offpeak due to geo/timezones and such, so that total available time range might look a little bit different from region to region.

We will be keeping an eye on this and tweaking as needed. Ideally, we want to keep expanding the time range that Duos is available.

Here are the time ranges per region where duos should currently be available:

• Oceania 12:00 AM - 7:30 AM EST // 5:00 AM - 12:30 PM UTC
• Asia 3:00 AM - 1:00 PM EST // 8:00 AM - 6:00 PM UTC
• Brazil 9:00 AM - 12:00 AM EST // 2:00 PM - 5:00 AM UTC

Thanks for your patience on this. I know this has been a pain point for folks and it took...

Randomguy1234_5

FUCKKKKKK I PLAYED 3 GAMES AAND NOW IT's GONE. FU EPIC.

So you enjoyed it!

It will be back tomorrow :)

linkzao

Wasn't it supposed to be activated in Brazil right now?

Looking into this - I think we have an issue keeping Duos off in Brazil and we're working to resolve. Sorry :(

This should be fixed very shortly I believe and will update ASAP.

EDIT: This is resolved now. Sorry again for the delay here. Have fun!

Jereem06

I still get a bug during CLUF verification... :/

We are seeing some issues with this atm, but is currently intermittent and is being actively resolved. Overall, logins are successful at a high rate, so if you are still hitting this please try again.

Can you pm me your username and what platform you're on?

I'll pass this along to our support team and see if they can help unblock you.

EDIT: Recommendation from our support team is to first make sure you reach out to PayPal support if you haven't already, in case they are throttling something on their end. Beyond that, please private message me your username and if possible a screenshot or text of whatever error you are seeing when you try to make the purchase. That way our dudes can take a look on our end. We definitely want to get you in that Nog Ops outfit ASAP :P

Unix33

Wait client stability? Is there any way you can elaborate on how this could affect us?

Crash rates have increased a bit on this patch on all client platforms and server. Not catastrophic rates of crashing but we have definitely regressed more than we are comfortable letting sit without a quick fix.

The server we are deploying now-ish should significantly decrease server crashes. Client patches tomorrow morning should significantly decrease client crashes.

Server update should be totally invisible to players. Client update should be small-ish download tomorrow. Dudes are working on gathering actual patch sizes atm, but I expect a few hundred MB patch size.

Tangent = we are actively working to drive down patch sizes so these emergent updates are less disruptive.

[deleted]

[deleted]

Well you see... the new server is now live, but I wasn't sure at the time if the operation had actually started yet. And the patch sizes should be small, but I wasn't sure how small yet. You could say I was being unclear-ish, and that would probably be fair. I'm sorry-ish.

cwsker

How big will the patch be?

Bigger than we would like, but not huge. Estimated patch deltas: PC: 308 MB PS4: 390 MB Xbox: 1.7 GB

We are actively working on driving down patch sizes in general and especially digging into whatever is causing our Xbox patches to be so much larger atm. In the meantime, very sorry to our Xbox players for the larger-than-expected patch, but we do believe the stability gains are still worth the patch size here.

gt2x - sorry we boned your experience. We did shift Asia servers from Tokyo to Seoul, with the intent that it's a near-neutral change for most players and a positive change for many players. That said, we definitely don't want to pull the rug out from players enjoying our game and this current shift isn't necessarily final or forever. As Asia player populations continue to grow, we are likely to need both datacenter locations, but we have to figure out how best to solve for cases like yours seamlessly rather than just randomly bouncing you between Tokyo and Seoul servers, which is quite a variable experience in your case.

Can you please do me a favor and let me know what your ping is to each server region via in-game settings? That would be helpful as we dig more into the data from our end to see what the full scope of positive, negative, and neutral impacts are here.

Kassius87

So will us east coast people experience better connection too or is this mainly for the west coast people? Just wondering

What will now be NA East is exactly the same as "NA" previously. So if your ping to NA East is lower than your ping to NA West, your experience will not change.