Sorry about this, there was a problem with Xsolla payments that we've now fixed. Thank you very much for your support!
Sorry about this, there was a problem with Xsolla payments that we've now fixed. Thank you very much for your support!
Sorry about this. We're aware and will have it fixed up shortly.Edit: Should be good now.
Sorry about this. We're aware and will have it fixed up shortly.Edit: Should be good now.
Useful Resources
Translation feedback or problems can be posted in the appropriate forums here:Brazilian Portuguese Russian Thai German Spanish French
- Read a Gameplay Developer's mechanics answers here!
- Check out the Common Technical Problems page here!
- Console Bug Reports should be posted here!
- Known Issues for PlayStation and Xbox can be found here!
Things you should know
- Typing /help in-game brings up a list of useful commands
- Pushing F1 toggles your telemetry. This shows your FPS and latency
- If the game is running poorly, try lowering your Graphics settings
- Holding Alt lets you see the built-in level of an item
- Backing up your content.ggpk file can save you a large download if this file becomes corrupted
- If your content.ggpk file does become corrupted, try performing a Pack Check
- You're only able to reclaim a skill gem MTX if your current character has that skill gem equipped. We are planning on adding the reclaim functionality to the Microtransaction tab in the future
- Cer...
Useful Resources
Translation feedback or problems can be posted in the appropriate forums here:Brazilian Portuguese Russian Thai German Spanish French
- Read a Gameplay Developer's mechanics answers here!
- Check out the Common Technical Problems page here!
- Console Bug Reports should be posted here!
- Known Issues for PlayStation and Xbox can be found here!
Things you should know
- Typing /help in-game brings up a list of useful commands
- Pushing F1 toggles your telemetry. This shows your FPS and latency
- If the game is running poorly, try lowering your Graphics settings
- Holding Alt lets you see the built-in level of an item
- Backing up your content.ggpk file can save you a large download if this file becomes corrupted
- If your content.ggpk file does become corrupted, try performing a Pack Check
- You're only able to reclaim a skill gem MTX if your current character has that skill gem equipped. We are planning on adding the reclaim functionality to the Microtransaction tab in the future
- Cer...
This should be fixed from the latest hotfix.
This should be fixed from the latest hotfix.
This should now be fixed from the latest hotfix.
If you're experiencing problems with performance we'll need details so it can help us investigate. In either your response to a thread specific to your situation, or in a new thread if you could please provide:
- Details on problems you're experiencing, and if it's occurring when certain skills are being used.
- Computer specs: CPU, GPU, RAM.
- Game Settings: Renderer, Triple Buffering, Multithreading, etc. And if changing any of these helps.
- Videos or screenshots of your client when it's happening, with performance graphs on (F1 in-game).
If you're experiencing problems with performance we'll need details so it can help us investigate. In either your response to a thread specific to your situation, or in a new thread if you could please provide:
- Details on problems you're experiencing, and if it's occurring when certain skills are being used.
- Computer specs: CPU, GPU, RAM.
- Game Settings: Renderer, Triple Buffering, Multithreading, etc. And if changing any of these helps.
- Videos or screenshots of your client when it's happening, with performance graphs on (F1 in-game).
If you're experiencing problems with performance we'll need details so it can help us investigate. In either your response to a thread specific to your situation, or in a new thread if you could please provide:
- Details on problems you're experiencing, and if it's occurring when certain skills are being used.
- Computer specs: CPU, GPU, RAM.
- Game Settings: Renderer, Triple Buffering, Multithreading, etc. And if changing any of these helps.
- Videos or screenshots of your client when it's happening, with performance graphs on (F1 in-game).
If you're experiencing problems with performance we'll need details so it can help us investigate. In either your response to a thread specific to your situation, or in a new thread if you could please provide:
- Details on problems you're experiencing, and if it's occurring when certain skills are being used.
- Computer specs: CPU, GPU, RAM.
- Game Settings: Renderer, Triple Buffering, Multithreading, etc. And if changing any of these helps.
- Videos or screenshots of your client when it's happening, with performance graphs on (F1 in-game).
We're aware and looking into this, thanks for the reports.
We're aware and looking into this, thanks for the reports.
Characters affected by this should now be fixed, sorry about the trouble. (Accounts had to be temporarily locked for a moment to apply the fix)
Characters affected by this should now be fixed, sorry about the trouble. (Accounts had to be temporarily locked for a moment to apply the fix)
Sorry about this, we're investigating and hope to have those characters fixed shortly.
Sorry about this, we're investigating and hope to have those characters fixed shortly.
This should now be fixed from the latest hotfix.