Keric28

Yes. included a few more details on full chain of events for reference: Prior to cross-save changes 1. log into bungie.net with xbox profile 2. Accessed Cross save page and started progress Cross-Save Migration: 1.Authenticated each platform (was during the steam page issues - in case that's of importance). -order of activation for what it's worth: PSN, Steam, battle.net Then clicked next. 2. selected xbox characters (Saw characters on battle.net and empty fields for PSN/Steam) 3. verified xbox characters showed and button to "activate cross-save" was clicked. 4. validation of completed actions. displayed my characters active on the platforms After Cross Save migration: 1. accessing profile by clicking player icon and view profile 2. Profile page showed my battle.net characters. (could not locate any means of changing profiles to see other platform profiles) 3. accessing profile in incognito mode I saw my xbox characters 4. logged into incognito mode, accessed profile, saw xbox characters 5. verified bungie rewards properly showing rewards earned via xbox.

Hmm, definitely interesting. Cool, I'm glad you saw the character selection choice screen at least, I had to make sure that part wasn't breaking!

I'll be taking a peek, but either way I'm glad it worked out.

Keric28

yes and yes. Those are my old battle.net characters ( do not wish to use them with cross-save) I just tried accessing in incognito now the profile page appears to display correctly and bungie rewards seems to be working.

I suspect it has something to do with authenticating multiple profiles for cross-save activation. (had to sign in with battle.net, xbox, psn and steam) but it was just not giving me the option to swap between which characters displayed or swap profiles.

I think I'm good, but maybe an item to include on cross-save FAQ?

One more thing I need to check up on for this too so that I'm not assuming too much - so when you were going through the process, the flow should have given you the following steps:

1) Having you authenticate with each
2) Having you choose a single set of characters (not individual characters *within* a set, but rather a whole set in its entirety)
3) Showing you your chosen set of characters, plus the resulting end state for the others
4) The final confirmation that it happened

I wanted to make sure #2 actually happened for you, so I'm not mistaken on what occurred when I go to check! Did you get a step where you were asked to choose and you chose the XBox characters?

Keric28

appreciate the quick response, looks like I found the solution (and probable cause. -see other recent comment)
I love how active your team is on reddit!

Sweet, I'm glad it worked out! But I'm still going to investigate just in case... the fact that you saw your old, overridden PC characters at all after you initiated cross save gives me the feeling that something's not right over there, if even that it's just some temporary cache that's not being properly flushed. But just in case it's something that needs closer attention, I'm going to go take a look later today.

Keric28

Here's the link to it
https://www.bungie.net/en/Profile/254/4187825/Keric28

Note: incognito mode shows the correct profile. so I've uploaded a screenshot of what I see when logged in for reference. imgur link below

https://imgur.com/a/SIqg6XC

Cool, I'll give that a look later today! Thanks!

Keric28

Here's the link to it
https://www.bungie.net/en/Profile/254/4187825/Keric28

Note: incognito mode shows the correct profile. so I've uploaded a screenshot of what I see when logged in for reference. imgur link below

https://imgur.com/a/SIqg6XC

So just to double check too - that screenshot that you have for when you look at your profile page when logged in as yourself, are those your old PC characters? If you refresh the page, do you still see those?

Keric28

u/dmg04 u/EdgarVerona

This issue appears to be affecting bungie rewards. My profile page for me displays pc accounts (incorrect). my profile page for the public displays xbox accounts (correct). Cross save lets me play xbox account characters on multiple platforms.

bungie-rewards appears to be based on PC characters as I cannot claim any codes currently. While I personally don't need to claim any of these codes, if there are other users in the same scenario they will need to disable cross-save to get those wayfarer pins when you fix it next week. The problem there of course is that we only have 7 days from today to do so.

Tried creating a separate post to garner attention but this FAQ auto-modded me. Apologies for the direct user callout, just a pressing issue for some players.

Thanks for the heads up! I'll let some folks know and we can investigate.

Can you send me the URL for your profile page? You can PM it to me if you prefer. That'll help with our investigation. Thank you!

Outlaw54

I appreciate the response! I understand completely about the limited resources, and I appreciate everything that the teams have done. I will definitely have to take a look at some of the other sites and maybe dabble in some API.

Keep pressing on - I am looking forward to Shadowkeep!

Thanks - and indeed, check it out when you get the chance! There's a lot in there, so it can be pretty intimidating at first. But it can be fun to tinker with!

rlzxx

Hello, Do you have any information what will our display names be, switching from bnet to steam?

So when the Steam transfer finally happens, your display name will be your Steam display name - the one that you can change freely (for better or worse).

Tasty_Bag

/u/EdgarVerona, /u/dmg04 is there any way to release the 90 day lock on cross save deactivation? I don't know how it happened but my brand new PC account (power level 100) got set as my main account during cross save. I swear I picked my xbox account. My order in which I did things was:

• buy destiny 2 on battle.net
  
• link my new battle.net to steam account
  
• go into cross save to authenticate. I noticed here that my battle.net didn't recognize that I had just purchased the game. It was still saying I needed to buy.
• I authenticated all without problem
• I believe I had my xbox characters on the left side of the screen saying that's the account I want to use
• I didn't see any characters on the cross save list so I fired up the battle.net account and created a new character
• refreshed the page and it just showed my new power level 100 character
• double checked and my xbox only showed that new power level 100 character
• went to deactivate because I want to at least be able to play my xbox characters somewhere
• now I have a 89 day lock on cross save and I can't fire up Destiny with my main account on my PC until just before Thanksgiving. AND since I only bought Shadowkeep on PC (not planning on buying on xbox), I won't be able to play any Shadowkeep content until Thanksgiving. That is completely ridiculous!
  

I'm not sure what mistakes happened but I'm severely upset after spending months trying to get my PC ready for the move all to just be locked out. I really wish there was some sort of grace period for the cross save situation. I honestly just spent the $40 to buy the battle.net version just so I could play for 1 month before shadowkeep on PC.

Unfortunately, I can't personally help with that lockout - but if you bring this information over to the Bungie Help forums, that's the best spot to send this info to!

aLiamInvader

Ah, we've all been there. I wondered if it was something stateful like that hurting under load, as I'd managed to verify and then had the server reject it afterwards.

hugops

<3

ZeroOfTheRequiem

This will probably sound very stupid, but I normally only frequent this sub. How/where does one submit a ticket for this on the bungie site? Im on the help section and it just looks like a bunch of forums. Im in a similar situation with negative silver, but it was due to making my old ps4 toon my main just to play around with my old titan for a bit, yet when i went to deactivate because I was content and had my fun, I was then locked out with -2300 silver on ps4...?

Ah, good question - yes, the best way to ask for help is to go through the Forums. They're a bit swamped right now, but that's where player support folks can see your report and investigate! I suppose it's not quite a "ticket" - but that's the right place to go.

MercuryRains

Edgar...I'm hoping you might be able to help me out with this. I may have been half-asleep while trying to set up cross save and it seems my Xbox account became the main account and not the PC account as I had intended. And it won't let me un-link the accounts for 67 days due to a recent silver purchase. Is there any way I can get the active account swapped or the accounts forcibly de-linked from your end? I don't care as much about being able to re-link them now as I am about being able to use my PC characters on Shadowkeep launch.

Ah, unfortunately I can't help with that directly, but I can pass on that folks are experiencing that issue! Accidental pairing is a tough one. Definitely hit the Help forums and post about what happened there as well: the player support folks may be able to provide better advice on this one.

Scornflakes3301

I click review your setup and nothing happens it just brings me back the start the cross save process is this a problem on your side or mine? I also realised that I would like to link my battle.net account so that I can play over the next month I would have to rebuy but I dont mind of course but is it too late to link, I would need to make a battle.net account to play but I'm not sure that cross save is enabled or not.

Any help appreciated!

Is there any chance that you only linked a single non-Battle.net platform and a Steam platform together?

If so, there's a bug right now where if you only do [SINGLE NON-BATTLENET PLATFORM] + [STEAM] Cross Saving, the act of cross saving doesn't actually happen. In the worst case if that ends up being the actual setup you want, you may have to wait until Steam becomes a playable platform (when Steam goes live) before you can engage Cross Save.

But if you link Battle.net, then it should work fine! And it sounds like you do - and I would advise it, as your purchases for Battle.net specifically will transfer to the linked steam account as soon as Shadowkeep goes live! And it will let you engage with Cross Save right away!

Outlaw54

Thank you very much for passing this on.

I switched to PC when Destiny 2 launched and I was disappointed that there was no way to link Destiny 1 to Destiny 2 if you were switching platforms. I accomplished a lot in the first game and I would very much like to have my legacy progress through Destiny 2 without having to start over. The cross save is great! I just have done a lot on PC now!

The emblems and triumphs would be nice to have. The veteran dialogue, if it's just a checkbox somewhere in audio options or if I can link a Destiny 1 account again on bungie that allows the dialogue switch would be great.

Does the Destiny 1 progress, triumphs, grimoire scores even exist on the bungie website anymore? Like if Destiny 3 were to come out, would all of the Destiny 2 information be wiped like Destiny 1?

So Destiny 1 progress etc is still available through the API, but we don't have anywhere on the site for it anymore unfortunately. We have a pretty limited amount of resources and people on the Bungie.net team, so we had to make hard choices on what we could maintain going forward and what we couldn't.

The UI in particular is hard to maintain, as we'd have to keep pulling it forward through site redesigns and such. But we found that we were able to keep the info in the API: so while you can't see this info through the site itself, we release it in data format so you can see it on sites like Destiny Tracker and other places who show legacy info (or even grab it yourself if you wanted to make something fun out of your old character! If you play D1, it'll still update too, and you can still do things like transfer items etc... with the old D1 API!)

As far as the future of Destiny 2 or theoretical future Destiny games, I am unfortunately unable to speculate on that!

artydooty

u/EdgarVerona is it possible to use cross save to transfer characters from one PSN to another PSN?

For example, I sign up for cross save, add my PSN, my XBL, and my Bnet accounts. I choose my PSN characters as those I want to use for cross save.

Can I then replace that original PSN (from which the characters originated) with a PSN and have access to those original PSN characters?

(Basically, I messed up by PSN name change and would love to move my characters to a different PSN.)

Unfortunately we don't have any way to support that scenario!

singlecoilpickup

Hey /u/EdgarVerona - I'm having some issues enabling cross-save, and I think I discovered a potential security issue related to my account. Who is the right party to get in touch with for a resolution?

What are you seeing happen? Feel free to hit me up via direct message if you'd prefer privacy, and send me your profile URL along with the details about what you're seeing!

___FLASHOUT___

That worked! I was too scared about the 90 day lockout to proceed past that step. Thank you!

Sweet! No problem, glad to be of help!

DarkSideSith860

No thank you I'm just glad it's a known issue have a good day you guys are awesome keep up the great work

<3

DarkSideSith860

I had negative silver because when I preordered forsaken and the anual pass it gave me negative pre order silver I tried using the ticket system but cant transfer my charachters cause of that negative so I paid it off even tho I never refunded any silver and I still cant cross save please I really want to go to pc cause that's where all my friends are going and I'm the only one not allowed to leave fix this please

We're looking into these issues - can you hit up Bungie Help when you get the opportunity?

Haxazard

i did cross save but my xbox characters never showed up and since that on my pc destiny 2 i have no characters and forced to start all over again and i cant deactivate cross save due to a 2 week before silver purchase so am i forced to wait 86 cause of it ?

Hit up the Bungie Help forum when you get the chance, and let them know the expected situation and what you ended up seeing.