Hi @yeetyoteutt,Not at the moment. The Support team might be able to check for you though if you'd like to try them? I'll pop a link to their contact page: https://help.ea.com/en/contact-us/- EA_Lanna ____________________________________________________________

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Hi @kingsamsin, 

You can request a refund from here on the EA Help site. From there you’ll be able to see if your games are eligible for the Great Game Guarantee and if you have games that qualify for a refund, you can complete and submit the refund request form.

You can also check the status of your refund request from your Order History on the order summary page.

1. Log in to origin.com
2. Hover over your EA ID in the bottom left corner, then click EA Account and Billing.
3. Select the Order History tab.

If your refund doesn’t appear in My Cases, and the processing time for your payment method has passed, contact us so we can help you out.

Thanks, 

EA_Lanna

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OK thanks for adding that information. 

To answer the initial question asked, if there's an issue with moderation or a volunteer moderator on the SWGOH Forums, if pop a message with the details up to the EA Moderators on that site like EA_Rtas or EA_Joz, the EA Moderators would review the content and take the appropriate actions needed internally. Regarding this case though, as you've bumped it with me here and added context, I'll forward it on.   ____________________________________________________________

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Hi @1975George, depending on who, there will be different steps involved. Are you looking to report another forum member or an EA staff member over on the SWGOH forums? ____________________________________________________________

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Hi @scylano, the Support team would need to take a look into your account to check this out for you. Follow the steps in this thread to contact them.

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Hi @TheReal_USA_MAGA,

Apologies for any confusion there, I don't mean to ask you to fill out a Bug report. This will require a different report and the Help article I've linked in my post above has all the information inside to help with how to report cheats and exploits. You do not need to report them if you don't want to, but the information is there in that Help article, should you change your mind. Thanks, EA_Lanna ____________________________________________________________

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Hi @TheReal_USA_MAGA ,

I've removed the video sharing the exploit from you post. The forum isn't the right spot for these reports as unfortunately some folks will use the information you share to exploit the game. To add to that, we are unable to handle reports like this from the forum and would need this information to be reported through the official dedicated channel that's set-up specifically for receiving and looking into these. Could you follow the steps in this>> EA HELP article<< to learn more on how to send a report flagging exploits/cheats please so it can be looked into?

Thanks,

EA_Lanna

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Hi @mattpalkki, I've moved this post to the Xbox section as it's not a Bug Report. On refunds, we would not be able to assist with returns for purchases made outside of Origin. You’ll need to get a refund from the point of sale. That means if you bought it from the store on your console, you would need to get in touch with Xbox support to see if you are eligible for a refund with them. This is also true if it was purchased from a third party.

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Hi @veritas-op,

I've edited the thread title to remove the players name as naming and shaming others breaks our forum rules.

We are not able to look into these or send on these reports if they come through on the forum. The good news is there are official channels already in place to receive cheating reports and will ensure your reports reach the right team investigating these.

• PC: Fill in the 'Report a Cheat' page and click Submit. - Link
• Console: We have an EA Help Guide that does a great job outlining the steps for console Apex Legend Players. Check it out. - Link

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Thanks @DYSPROssium, we're looking into this at the moment @bpjesus and @Balzano. Could you both 'Subscribe' to this Bug report thread for updates on that issue please (see spoiler tag) and I'll close this thread here in the meantime. 

Spoiler ____________________________________________________________

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Hi @ShiftyRat, 

Totally understand that. That's fair feedback and thank you for sharing this with us. I'll relay this on.  

- Lanna 

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Hi @JCL1616, can you give me a bit more? What have you been trying? 

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Hi @jonnys95s10, I've merged your thread in here. Guilds can only be renamed if the guild leader contacts the support team and requests it. Can you link this EA Help article to your guild Leader? It will walk them through how to contact support and from there the advisor can assist.

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Hello @Sseige  and @DarthSanction, you don't need to create a new guild. Guilds can be renamed if you have your Guild Leader reach out to the EA Help team. 

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Hi @jasonbatty, if you're missing rewards, for anything, please get in touch with the EA Help Support team asap. Check out this thread for the steps on how to do that: https://answers.ea.com/t5/Technical-Issues/How-to-contact-support-for-Star-Wars-Galaxy-of-Heroes/m-p... ____________________________________________________________

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Hi @HypeBeastHT19,

The "Investigate your banned or suspended account" would normally be how EA players have bans looked into.

For SWGOH though, you are correct. You'd need to contact CG_Leviathan to investigate the ban. You can reach him here. if you click on "Message" just to the left of the profile image you will be able to start a conversation there.

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