Hi @Anamechicken, 

Just to confirm, did you make sure to shut down and restart Apex Legends after you changed the cross-play settings on your account? 

Hi @ych925x5s4av, 

Are you also playing on Xbox, or do you play on a different platform? 

@TheKriegspiel 

500 is currently the maximum level in-game. The previous max was 100, which was updated back at the beginning of December. It sounds like you're referring to the level that would be showing up on a tracking website, which we don't really have any control over I'm afraid. 

/Kent

Hey @TheKriegspiel. 

Apologies for the late reply on this. I'm a bit confused. Are you saying that you lost in-game levels, or are you referring to the level you were seeing on a third-party level tracker? 

/Kent

Hey @Wil5oh, 

That is definitely weird. It hasn't happened again since then? 

Hi @BERG111, 

Were you able to try connecting to any other datacenters? Are you still running into prediction errors? 

Hi @Wil5oh, 

Do you know if your friend has cross-play enabled in his Xbox privacy settings? 

Hi all,

Since this is an older thread that has been inactive for a while, I am going to lock it to prevent necro-posting. 

If you need some help with a similar issue please feel free to create a new thread, and we can take a look. Thanks! 

Hi @Tylor1702, 

Do you have login verification currently enabled on your account? I've seen some similar cases where this can happen when login verification is active. 

If you're comfortable with it you can try temporarily disabling login verification to see if you're able to log into the EA Account in Apex Legends. If it works, you can then reactivate login verification and you should be good to go. Just to be extra safe it might be a good idea to change the EA Account password before disabling login verification, if you decide to give that a try. You can find more information on how to reset the password on the EA Help website. The login verification on the account can be disabled through the EA Account Security Settings.

If you do give this a try please let me know how it goes. If you are able to log in don't forget to reenable the login verification on the account. The EA Help site has more details on how to activate it. Thank you!

/Kent

Hey @steviervaughan, 

I'm sorry to hear this is still giving you trouble. 

Have you been keeping an eye on your temperatures and hardware usage while Apex Legends is running? Have you noticed anything out of the ordinary there? 

@steviervaughan 

Got it, thanks for giving that a shot!

Have you tried rolling back to any earlier drivers to test and see if that makes a difference? I have seen some cases where using older drivers can help get around this type of error. 

Hey @steviervaughan, 

I appreciate that! 

What happens if you start up your PC in a Clean Boot before you launch Apex Legends? If anything else running in the background is causing issues with the drivers that may help narrow it down. 

For more info on how to set up a Clean Boot check out the EA Help website. Let me know how that goes when you can. Thanks! 

Hi @steviervaughan, 

When you've got the chance could you share a DxDiag here so we can take a look? 

Hi @shankprime, 

I'm afraid that missing content isn't something we can help with here on Answers HQ. The EA Help team should have a process in place to assist with missing coins. 

When you have the chance please follow up with them so they can take another look and see if they can recover those coins. You can find more info on how to set up a case with the team at the EA Help website. You can also speak with them over Twitter or Facebook instead, if you prefer. 

Hi @gbgkgur, 

There are a few things we can try that might help with the issues you've been seeing. 

When you've got the chance please try running through the basic and advanced connection troubleshooting steps from the EA Help website. If you're still getting stuck at the same place after that please let me know. 

Thanks! 

Hey @davethehoff, 

I think it might be best to get in touch with the EA Help team so they can take a look at your account and make sure it's secure. 

For more details on how you can set up a case with the team check out the EA Help website. If you prefer, you can also speak with them over Twitter or Facebook instead. 

Hi @Shadow968782, 

I'm afraid we can't help with the lost RP, but we should try out some troubleshooting to see if we can help stop these disconnections from happening. 

A good place to start is with the basic and advanced connection troubleshooting steps from the EA Help website. If you're still seeing any disconnections or other issues after that please let me know. 

Thanks! 

@Twitch_admktv 

Is it only happening when AnyDesk is running? If so, it sounds like it could be conflicting with Easy AntiCheat. There are some applications that can set off EAC if you have them running while you're trying to launch Apex Legends. 

@jremill 

You're welcome! I'm glad to hear it helped. Thanks for letting me know. 

Hi @jremill, 

There are some other steps we can try which could help with this. 

When you've got the chance please try running through the basic and advanced connectivity steps from the EA Help website. If you're still running into the same issue after that please let me know. 

Thanks!