Can you please add all the details to this thread: https://answers.ea.com/t5/Bug-Reports/Missing-Wat-Tambor-shards/m-p/8584009#M35070? Thank you!

Sorry to hear that! You can always post this type of issue on the official Answer HQ Bug report forum which is the main place for Bug reports: https://answers.ea.com/t5/Bug-Reports/bd-p/star-wars-galaxy-of-heroes-bug-report-en

Unfortunately, there is nothing we can do for you now, but we will make sure it is being looked into.

What device are you playing on?

Can you PM me your ally code pls, so that we can have a look? Thanks!

This message usually comes up when your game is out of sync with the server. A complete restart should fix that.

PM me your ally code, so that we can have a look. Thanks!

Nice catch! We have flagged this for review now.

We are aware of this and looking into possible improvement options.

Can you PM me the ally codes of both accounts and the date and time of the battles, please? Thank you!

If you stay a few seconds on the character detail screen, the animation will come up (given the character has one, of course).
Is Darth Revans lightsaber always missing? You may have a corrupted or missing asset file, so consider a fresh and clean reinstall. That should fix it.

PM me your ally code and I have a look.

We are aware of it and are already investigating possible improvement options.

We have already flagged this as a bug and yes, a restart or filtering by faction should help.

If everything froze as you've described it could be that your game simply crashed (for a number of reasons). If you experience this more often try a fresh and clean reinstall and make sure you got enough space on your device. More troubleshooting steps can be found here: iOS Android

Sorry about that mistake. No character shards were included in this bundle.

That message is usually coming up when your game client is out of sync with the server. A restart should fix that.

Sorry about that, that was a mistake.

Robinzhil

Since you are in charge of the issues, as suggested by your flair, I have a question for you.

My issue is a severe lack in communication. Didn’t you guys hire a new community manager? Does he get to use the holy laptop in the new year? Would be awesome to have at least some form of communication.

We sure did: CG_SBCrumb

Jewycob

Yeah, and when I click on gear in the rewards screen it takes ages to load then crashes again!

What device are you playing on?

Can you PM me your ally code and the date and time it happened, so that we can have a look? Thanks!

Working as intended.