Posts by bungiehelp

We are investigating an issue where players are unable to visit the Lighthouse after completing a Flawless Trials Passage. Trials of Osiris has been disabled for the remainder of the weekend, and will be unavailable until this issue can be resolved. Stay tuned for updates.
The "Interference" mission can only be completed once a week but will remain on Io's map once completed. Upon completion, player's "Means to an End" quest will be removed from their inventory. Players will receive a new quest next week to allow them to repeat the mission.
We’re investigating an issue where players with a full inventory of Umbral Engrams can’t complete their quest. To get around this, players can log into a 2nd character, claim the quest from The Drifter, complete it, and log into their original character to turn in the engrams.
We’re currently investigating an issue where players may experience 0 Power level, blacked out Emblems, and a missing ship model when logging in to Destiny 2, causing them to be unable to launch into Destinations.
UPDATE: To resolve this issue, affected players have to remove their inactive Cross Save characters from their Clan. 1) Log into Bungie's site with the inactive platform account 2) Go to your Clan page 3) Leave the Clan Players still affected should report to the Help Forum. https://twitter.com/BungieHelp/status/1270809592977518593
We are aware of Destiny 2 players on Stadia encountering issues when signing in.
Issues causing Destiny 2 players on Stadia to receive sign-in errors have subsided. https://twitter.com/BungieHelp/status/1271148801504337920
We are currently investigating various issues related to controller remapping, including an issue where Sprinting will cancel if players repeatedly press the Sprint button.
We are continuing to investigate various issues related to controller remapping. For a full list of known issues, and for planned fix timelines, please visit: https://www.bungie.net/en/Forums/Post/256301775 https://twitter.com/BungieHelp/status/1270827040166473728
We are aware of Destiny 2 players on Stadia encountering issues when signing in.
UPDATE: This issue should be resolved. XBOX players need to highlight D2 on the Dashboard, click "Manage game & add-ons" and install the Beyond Light items in the "Ready to install" area. Then, relaunch D2 and view the Cryptarch's inventory in the Tower to claim these items.
We’re investigating an issue where Xbox players may not be able to acquire their Beyond Light pre-order items. Players should ensure that they have their pre-order items installed by Managing their game and then visit Master Rahool in the Tower to claim them.
Players still encountering issues should report them to our Help forum: https://www.bungie.net/en/Forums/Topics/?tg=Help https://twitter.com/BungieHelp/status/1270514719653113857
We are currently investigating an issue where the Tommy’s Matchbook catalyst quest has disappeared from player’s inventories.
We are currently investigating various issues related to controller remapping, including an issue where Sprinting will cancel if players repeatedly press the Sprint button.
We’re currently investigating an issue where players may experience 0 Power level, blacked out Emblems, and a missing ship model when logging in to Destiny 2, causing them to be unable to launch into Destinations.
We’re investigating an issue where Xbox players may not be able to acquire their Beyond Light pre-order items. Players should ensure that they have their pre-order items installed by Managing their game and then visit Master Rahool in the Tower to claim them.
Bungie website maintenance is complete. Destiny Companion features have been re-enabled on Web, Mobile, and Third-Party Apps. Players should report any issues with these features to the Help forum: https://www.bungie.net/en/Forums/Topics/?tg=Help
Destiny 2 maintenance is complete. Console players who encounter issues updating to Update 2.9.0 should restart their console and try downloading the update. Players who observe issues should report to the Help forum: https://www.bungie.net/en/Forums/Topics/?tg=Help
Destiny 2 maintenance has been extended by 1 hour. Expected completion is now 3 PM PDT. Please stay tuned for updates.
While maintenance continues, we’re currently investigating connection issues that players are experiencing, including error codes and being returned to the login screen.
We are investigating an issue where the Season of Arrivals Silver Bundle is not granting Silver on Steam. Players can pick up the Strange Visitors Legendary emote from Master Rahool in the Tower.
UPDATE: This issue has been resolved. Players who do not see the Silver in-game should log out of Destiny 2 on Steam and relaunch the game. The Silver should be automatically added to player profiles. https://twitter.com/BungieHelp/status/1270426616515096577
We are investigating an issue where the Season of Arrivals Silver Bundle is not granting Silver on Steam. Players can pick up the Strange Visitors Legendary emote from Master Rahool in the Tower.
Patch notes for Destiny 2 Update 2.9.0 are now available. https://www.bungie.net/en/Explore/Detail/News/49188