12 minutes ago, TheWay said:In a few minutes we plan to install a technical update on all game servers.
The game will not stop.
On updating servers, the raid time will be reduced to 10 minutes.
The technical update of the servers has started.
We've installed a technical update of the client to improve the stability of the game.
Everyone needs to download the update through the launcher.
In a few minutes we plan to install a technical update on all game servers.
The game will not stop.
On updating servers, the raid time will be reduced to 10 minutes.
Today at 13:00 MSK we plan to conduct maintenance of the official website and the official forum of the game. It will take about an hour.
At the time, the website and the forum might be unavailable.
We've installed a technical update of the client to improve the stability of the game.
Everyone needs to download the update through the launcher.
Hello!
As it was said it on the last TarkovTV live podcast.
The game is gaining popularity really fast and it requires a lot of attention in terms of game stability, server availability and so on. It also requires part of the team working 24/7 including weekends, which is not cool at all. But those are the Rules of the Game and we totally understand everything.
We are adding new game servers like constantly every day as well as player load rises everyday. And yes - it's not related to content production at all. It just require some time. We added 5 new servers today, 4 yesterday, dozens are planned to be added in the nearest time. Also we are working on a live environment, upgrading servers on the go and it's a pretty risky process.
Also with such HIGH load some server hardware just fails! It is pure stress test of hardware and our minds 
So, backend and game servers are the number one priority of backend and admin team.
Thank you for understanding!
P...
Read more@northernrc @CommandoStevo @Prevention
Hello gentlemen,
please contact our support center about this situation by mail [email protected]
I am sorry to hear about you problem, sir. While waiting for a response from our support center (due to the amount of reports, the answer can take longer time), please also contact Xsolla's support center and check if everything went well with your transaction.
Read moreHello sir,
please submit a report to our support center through the game launcher, please also attach your game logs from the time when this issue occured.
You can see the instruction how to submit a report in the topic that I am sharing below:
Hello sir,
we are working on improvements with our audio engine, in upcoming updates we plan to implement the Steam Audio, for sure you will notice the difference.
Thank you for your feedback!
Since the topic was answered, I am locking it.
#Locked
1 hour ago, Natalino said:Again we are aware of backend error 1000. Investigating.
The issue has been fixed.
Hello sir,
the issues are being addressed, as I wrote in the simillar topic:
Quote[...]
at the moment we are constantly working on improving our global server infrastructure, yesterday we had a maintenance of the servers where we were upgrading our main server, we also added the new server in Tokyo, we have plans for more servers in different regions.
You could hear more about our plans and current works in the latest TarkovTV LIVE, if you missed it, here is a VOD from this podcast:
We are sorry that you encounter those issues, we are doing our best to fix them.
Since the topic was answered, I am locking it.
#Locked
Read moreHello sir,
at the moment we are constantly working on improving our global server infrastructure, yesterday we had a maintenance of the servers where we were upgrading our main server, we also added the new server in Tokyo, we have plans for more servers in different regions.
You could hear more about our plans and current works in the latest TarkovTV LIVE, if you missed it, here is a VOD from this podcast:
Please also make sure to report all the issues with the game/servers/etc to our support center, all the feedback is really appreciated and helpful, thank you!
Read more23 hours ago, TheWay said:TarkovTV LIVE is back!
Watch tomorrow on twitch.tv/battlestategames at 7pm (Moscow time)
TarkovTV is LIVE!
Read moreThe maintenance is complete.
The maintenance is extended for another 30 minutes. We apologize for any inconvenience caused.
The maintenance is extended for another 30 minutes. We apologize for any inconvenience caused.
The maintenance has begun. The game is not available for 1 hour.
Today at 12:00 Moscow time we plan to conduct maintenance of the Escape from Tarkov servers.
In this regard, the game will be stopped for 1 hour. Scav players may not receive their loot if they were in the raid at the time of starting work.
TarkovTV LIVE is back!
Watch tomorrow on twitch.tv/battlestategames at 7pm (Moscow time)
We are switching some of the backend servers to more powerful ones. this may cause backend operations lags and errors.
Thank you for understanding.